Alert dashboard system with situation room

Patent metadata

Field	Value
Publication number	US-11888709-B2
Application number	US-201715429928-A
Country	US
Kind code	B2
Filing date	Feb 10, 2017
Priority date	Apr 29, 2013
Publication date	Jan 30, 2024
Grant date	Jan 30, 2024

Abstract

A user interface system has at least a first engine configured to receive message data from managed infrastructure that includes managed infrastructure physical hardware which supports the flow and processing of information. The at least first engine determines common characteristics of events and produces clusters of events relating to the failure of errors in the managed infrastructure. Membership in a cluster indicates a common factor of the events that is a failure or an actionable problem in the physical hardware managed infrastructure directed to supporting the flow and processing of information. One or more situations are created that is a collection of one or more events or alerts representative of the actionable problem in the managed infrastructure. A display computer system generates a dashboard display that includes situations from clustered messages received from managed infrastructure. The display computer system is coupled to or included in a situation room coupled to the at least first engines.

First claim

What is claimed is:

1. A user interface system, comprising:
at least a first engine that receives message data from managed infrastructure that includes managed infrastructure physical hardware which supports the flow and processing of information, the at least first engine and produces clusters of events relating to the failure of errors in the managed infrastructure, where membership in a cluster indicates a common factor of the events that is a failure or an actionable problem in the physical hardware managed infrastructure directed to supporting the flow and processing of information;
a second engine that determines common characteristics of events and produces clusters of events relating to the failure of errors in the physical hardware managed infrastructure;
one or more situations is created that is a collection of one or more events or alerts representative of the actionable problem in the physical ha rdwa re managed infrastructure;
a user interface accessible to be used by more than one person coupled to the first and second engines, the user interface including a display; and
a third engine that is a compare and merge engine that receives outputs from the second engine, the compare and merge engine communicating with the user interface, the second or a third engine uses a source address for each event to make a change to at least a portion of the physical hardware managed infrastructure.

2. The system of claim 1 , further comprising:
an external connection adapter coupled to the at least first engine and configured to provide access to one or more data fields within a file;
wherein the display is coupled to a display computer system.

3. The system of claim 1 , wherein the display displays information relating to the failure or errors in the managed infrastructure.

4. The system of claim 1 , wherein the display includes a graphical user interface with one or more data fields relating to the failure or the actionable problem in the physical hardware of the managed infrastructure.

5. The system of claim 1 , further comprising:
a display computer system generates the display.

6. The system of claim 5 , wherein the display is a dashboard display.

7. The system of claim 6 , further comprising:
an external connection adapter to provide providing access to one or more data fields within a file.

8. The system of claim 1 , wherein the display is a graphical user interface.

9. The system of claim 1 , wherein the display is interactive.

10. The system of claim 1 , wherein the situation room is coupled to one or more of: a dashboard design system; a display computer system; and a data system.

11. The system of claim 6 , further comprising: a dashboard file converter logic.

12. The system of claim 11 , further comprising:
a data range determination logic and a dashboard converter logic.

13. The system of claim 12 , further comprising: a dashboard component generator.

14. The system of claim 13 , further comprising: an external interface logic.

15. The system of claim 14 , further comprising: a graphic library and a network interface logic.

16. The system of claim 14 , wherein the das hboard converter logic provides communication between the dashboard display and one or more problem walls from clustering messages received from the managed infrastructure.

17. The system of claim 16 , further comprising:
a dashboard that establishes a data range, type of components and the external interface.

18. The system of claim 17 , further comprising: a dashboard component generator.

19. The system of claim 6 , wherein the dashboard display is configured to provide a summary information relating to at least one of: alerts, a problem wall, a dashboard to exchange messages, chat, post comments, and exchange files.

20. The system of claim 6 , wherein the dashboard display is configured to invite selected people to the situation room.

21. The system of claim 1 , wherein the dashboard display is configured to provide at least one of: an access to knowledge about an incident, provide interaction between people addressing the incident; provide for an exchange of information and ideas about the incident.

22. The system of claim 1 , further comprising: a merge and compare engine.

23. The system of claim 22 , wherein the merge and compare engine is configured to communicate with one or more user interfaces in the situation room.

24. The system of claim 1 , wherein the situation room has an interactive display.

Assignees

• Dell Products Lp

Inventors

• Tee Philip
• Harper Robert Duncan
• Silvey Charles Mike
• Leonard Andrew John
• Townsend Jeffrey Ellison

Classifications

• H04L41/22 Primary

  comprising specially adapted graphical user interfaces [GUI] · CPC title

• H04L41/065

  involving logical or physical relationship, e.g. grouping and hierarchies · CPC title

• H04L65/403 Primary

  Arrangements for multi-party communication, e.g. for conferences (data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15) · CPC title

• H04L41/064

  involving time analysis · CPC title

• H04L41/0618

  based on the physical or logical position · CPC title