System and method for tracking guests or collecting feedback for an entertainment attraction

Patent metadata

Field	Value
Publication number	US-11869022-B2
Application number	US-201615387090-A
Country	US
Kind code	B2
Filing date	Dec 21, 2016
Priority date	Nov 9, 2012
Publication date	Jan 9, 2024
Grant date	Jan 9, 2024

Abstract

A mobile application for execution upon an electronic device, system, or method for an amusement park or waterpark for tracking guests and collecting feedback. The application provides information, entertainment or other data to the user within the park. The application may determine a position within the park and display notifications (discounts, menus, etc.) at nearby vendors or provide recommendations based upon wait times. The application may allow for reservations at vendors. The application may determine ride sequence(s) based upon various characteristics and navigate according to such sequence(s). Puzzles, games, or other entertainment or educational activities may be displayed to the user for providing rewards based upon their participation. Guests may be tracked using a variety of technologies and information determined (dispatch rates, queues, etc.) by such tracking. Feedback (customer satisfaction) may be collected at guest interfaces. Guest interfaces may allow communication or other data presented between or to guests.

First claim

What is claimed is:

1. A system for tracking a guest on an entertainment attraction having one or more ride features, comprising:
a first sensor positioned in range of an entrance to a queue line for an entertainment attraction;
a second sensor positioned in range of an exit from the queue line for the entertainment attraction;
a storage device in communication with the first sensor and the second sensor, the storage device configured to store tracking data corresponding to the guest being sensed at the queue line by the first sensor and the second sensor;
a first guest interface positioned proximate to the entertainment attraction and configured to be physically interacted with when the guest is sensed at the queue line by the first sensor; and
a computer program stored on one or more non-transitory machine readable storage mediums having a set of instructions that when executed by one or more processors are configured to:
provide a visual display on the first guest interface, wherein the guest interface is configured for receiving an input by the guest;
provide a reward to the guest based on one or more activities performed by the guest while interacting with the first guest interface, wherein the reward is based on the guest's level of mastery of the one or more activities presented on the guest interface; and wherein the reward, when redeemed, comprises dynamic alteration of the function of one or more ride features of the entertainment attraction;
store the tracking data corresponding to the guest being sensed at the queue line by the first sensor and the second sensor;
store a user account in the storage device to associate the reward to the user account; and
permit the guest to trade the reward with another guest by associating the reward from the user account to a different user account stored in the storage device.

2. The system of claim 1 wherein the first guest interface comprises a touch screen for interaction by the guest.

3. The system of claim 1 wherein the first guest interface is configured to accept customer satisfaction feedback from the guest.

4. The system of claim 1 wherein the first guest interface is configured to offer a purchase to the guest.

5. The system of claim 1 further comprising a second guest interface in communication with the first guest interface.

6. The system of claim 5 wherein the first guest interface is configured to receive a message from the guest and transmit the message to the second guest interface.

7. The system of claim 1 wherein the first sensor or the second sensor is a camera.

8. The system of claim 1 wherein the first sensor or the second sensor is a radio frequency identification (RFID) reader.

9. The system of claim 1 wherein the first guest interface comprises a user interface element for interaction by the guest.

10. The system of claim 9 wherein the user interface element is a button.

11. The system of claim 1 , wherein the activity comprises a puzzle.

12. The system of claim 1 , wherein the activity comprises a quiz.

13. The system of claim 1 , wherein the activity comprises an interactive game.

14. The system of claim 1 , wherein a first guest is permitted to trade a reward with a second guest by associating the reward from the user account of the first guest to a user account of the second guest stored in the storage device.

15. The system of claim 1 , wherein the one or more ride features comprises a speed-boosting feature.

16. The system of claim 1 , wherein the one or more ride features comprises a speed-reducing feature.

17. The system of claim 1 , wherein the one or more ride features comprises a water jet.

18. The system of claim 1 , wherein the one or more ride features comprises a magnet plate.

Assignees

• Whitewater West Ind Ltd

Inventors

• Mendelson Aaron

Classifications

• G06Q30/0203 Primary

  Market surveys; Market polls · CPC title

• G06K7/10366

  the interrogation device being adapted for miscellaneous applications · CPC title

• G06Q30/0217

  involving input on products or services in exchange for incentives or rewards · CPC title

• G06Q30/0241

  Advertisements · CPC title

• H04W4/021

  Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences · CPC title