Inter-application data interchange via a group-based communication system that triggers user intervention

Patent metadata

Field	Value
Publication number	US-11863602-B2
Application number	US-202117246024-A
Country	US
Kind code	B2
Filing date	Apr 30, 2021
Priority date	Aug 19, 2020
Publication date	Jan 2, 2024
Grant date	Jan 2, 2024

Abstract

A communication platform can leverage a network-based computing system to enable applications to exchange data with one or more applications via channels. In some examples, a first application may post messages to the channel and a second application may listen to the posted messages to identify an event based on one or more of the messages. Responsive to detecting an event, the second application may notify a user, create a new channel, add a user to a channel, or the like, and/or the second application may take an action to remediate an issue. The first application and the second application and users added to the channel may be associated with a same or different organizations.

First claim

What is claimed is:

1. A method, implemented at least in part by one or more computing devices associated with a group-based communication platform, comprising:
receiving, at the one or more computing devices, a first message from a first application;
associating, by the one or more computing devices, the first message with a first channel of the group-based communication platform, wherein:
the associating comprises making the first message available to the first application and a second application via the first channel,
first permissions associated with the first channel deny users from joining the first channel, and
the first message comprises a data interchange protocol;

in response to detecting an event, receiving, from the second application, a request to perform an action in association with the group-based communication platform, wherein the request to perform the action is generated by the second application responsive to detecting the event and comprises instructions to invite a user to the first channel; and
in response to receiving the request, causing performance of the action, wherein the action comprises inviting the user to the first channel, the user being associated with the group-based communication platform and wherein inviting the user to the first channel comprises modifying permissions associated with the user and the first channel to allow the user to modify content associated with the first channel.

2. The method of claim 1 , wherein the action further comprises at least one of:
transmitting a second message via the first channel, the second message comprising at least one of a link to the first message, a type of the event, content from the first message, metadata, an identifier of the first message, an identifier of the first application, or data received responsive to a service made available by the first application;
causing execution of a workflow process associated with the group-based communication platform; or
notifying the user of the event.

3. The method of claim 1 , wherein:
the first application is associated with a first organization; and
the second application is associated with a second organization different from the first organization.

4. The method of claim 3 , wherein:
the user is a first user associated with the first organization; and
the method further comprises at least one of:
inviting a second user associated with the second organization to the first channel,
creating a second channel and inviting the second user to the second channel, or
transmitting a message to the first user, the message comprising an actuatable element for causing a message to be sent to the second user.

5. The method of claim 1 , further comprising:
detecting the event based at least in part on a condition that is satisfied by a parameter that matches at least one of data or metadata associated with the first message; and
in response to detecting the event, causing, by the one or more computing devices, the action to be performed via the group-based communication platform.

6. The method of claim 1 , further comprising:
determining that the event is resolved; and
in response to determining that the event is resolved, removing the user from the first channel.

7. The method of claim 1 , wherein:
the first application is associated with a first organization of the group-based communication platform;
the first channel is associated with the first organization;
the second application is associated with a second organization different from the first organization;
the method further comprises receiving a request associated with the first organization to add the second application to the first channel; and
in response to receiving an authorization of the request, setting permissions associated with the first message such that the first message is accessible to the second application.

8. The method of claim 1 , wherein the first channel is a private channel that prevents the user from at least one of discovering, joining, or accessing messages associated with the private channel unless and until the user is invited to the first channel.

9. An apparatus comprising:
one or more processors; and
a memory storing processor-executable instructions that, when executed by the one or more processors, cause the apparatus to perform operations comprising:
receiving, at the apparatus, a first message from a first application;
associating, by the apparatus, the first message with a first channel of a group-based communication platform, wherein the associating comprises making the first message available to the first application and a second application via the first channel and wherein first permissions associated with the first channel deny users from joining the first channel;
in response to detecting an event, receiving, from the second application, a request to perform an action to be performed in association with the group-based communication platform, wherein the request to perform the action is generated by the second application and comprises instructions to invite a user to the first channel; and
in response to receiving the request, causing performance of the action, wherein the action comprises inviting the user to the first channel, the user being associated with the group-based communication platform and wherein inviting the user to the first channel comprises modifying permissions associated with the user and the first channel to allow the user to modify content associated with the first channel.

10. The apparatus of claim 9 , wherein the action further comprises at least one of:
transmitting a second message via the first channel, the second message comprising at least one of a link to the first message, a type of the event, content from the first message, metadata, an identifier of the first message, an identifier of the first application, or data received responsive to a service made available by the first application;
causing execution of a workflow process associated with the group-based communication platform; or
notifying the user of the event.

11. The apparatus of claim 9 , wherein:
the first application is associated with a first organization; and
the second application is associated with a second organization different from the first organization.

12. The apparatus of claim 11 , wherein:
the user is a first user associated with the first organization; and
the operations further comprises at least one of:
inviting a second user associated with the second organization to the first channel,
creating a second channel and inviting the second user to the second channel, or
transmitting a message to the first user, the message comprising an actuatable element for causing a message to be sent to the second user.

13. The apparatus of claim 9 , wherein the operations further comprise:
determining that the event is resolved; and
in response to determining that the event is resolved, removing the user from the first channel.

14. The apparatus of claim 9 , wherein:
the first application is associated with a first organization of the group-based communication platform;
the first channel is associated with the first organization;
the second application is associated with a second organization different from the first organization;
the operations further comprise:
receiving a request associated with the first organization to add the second application to the first channel; and
in response to receiving an authorization of the request, setting permissions associated with the first message such that the first message is accessible to the second applicat

Assignees

• Slack Tech Inc
• Salesforce Inc

Inventors

• Brevoort Michael
• Frank Ilan

Classifications

• G06Q10/40

  Business processes related to social networking or social networking services · CPC title

• H04L65/403 Primary

  Arrangements for multi-party communication, e.g. for conferences (data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15) · CPC title

• G06Q10/0633

  Workflow analysis · CPC title

• G06Q50/30

  Physics · mapped topic

• H04L63/10

  for controlling access to devices or network resources · CPC title