Virtual queuing system and method

Patent metadata

Field	Value
Publication number	US-11847589-B2
Application number	US-202117385391-A
Country	US
Kind code	B2
Filing date	Jul 26, 2021
Priority date	Aug 20, 2014
Publication date	Dec 19, 2023
Grant date	Dec 19, 2023

Abstract

A system in accordance with present embodiments includes a plurality of virtual queuing stations associated with respective attractions within a theme park and a virtual queue control system configured to maintain respective virtual queues for the respective attractions and in communication with the plurality of virtual queuing stations. The virtual queue control system is configured to receive communications from the plurality of virtual queuing stations and add guests to the respective virtual queues based on the communications.

First claim

The invention claimed is:

1. A virtual queue system, comprising:
a wearable device comprising a communicator, wherein the communicator is configured to transmit a wireless signal comprising identification information associated with the wearable device;
at least one queuing post associated with an attraction within a theme park;
a transceiver of the at least one queuing post configured to receive the wireless signal from the wearable device that includes the identification information associated with the wearable device and to receive a second wireless signal from communication circuitry of a second wearable device at the at least one queuing post, wherein the second wireless signal comprises second identification information for a second guest associated with the second wearable device;
a camera of the attraction; and
a control system storing instructions that, when executed, cause the control system to:
receive an indication from the attraction that the wearable device has entered the attraction based on the wireless signal being read by a sensor of the attraction; and
trigger the camera to take a photograph of a guest associated with the wearable device based on receiving the indication; and
not add the second guest to the queue for the attraction based on determining that the second guest is already in virtual queues for other low-capacity attractions.

2. The virtual queue system of claim 1 , wherein the control system is configured to send the photograph to a kiosk, and receive a user input related to the photograph at the kiosk.

3. The virtual queue system of claim 1 , comprising a second camera of an entryway and a detector of the entryway, wherein the detector reads the wireless signal from the wearable device as the wearable device passes through the entryway.

4. The virtual queue system of claim 3 , wherein the second camera captures a second photograph of a guest passing through the entryway and sends the second photograph and the identification information associated with the wearable device to the control system.

5. The virtual queue system of claim 4 , wherein the control system determines that the second photograph corresponds to entry credentials of the guest.

6. The virtual queue system of claim 1 , wherein the wearable device is a mobile device.

7. The virtual queue system of claim 1 , wherein the wearable device is a bracelet.

8. The virtual queue system of claim 1 , wherein the sensor is a radio-frequency identification reader.

9. A method, comprising:
receiving a first wireless signal from communication circuitry of a first wearable device at a virtual queuing station associated with an individual attraction within a theme park, wherein the first wireless signal comprises first identification information for a first guest associated with the first wearable device;
sending a confirmation message to the communication circuitry confirming being added to a virtual queue of the individual attraction, wherein the confirmation message causes activation of an indicator on the first wearable device;
receiving a second wireless signal from the communication circuitry of the first wearable device using a first monitoring sensor at an attraction entrance of the individual attraction;
triggering a camera to capture a photograph of the guest based on receiving the second wireless signal;
receiving a third wireless signal from communication circuitry of a second wearable device at the virtual queuing station, wherein the third wireless signal comprises second identification information for a second guest associated with the second wearable device; and
not adding the second guest to the queue for the attraction based on determining that the second guest is already in virtual queues for other low-capacity attractions.

10. The method of claim 9 , comprising accessing a stored photograph associated with the identification information responsive to receiving the second wireless signal; and validating the guest based on a comparison of the photograph and the stored photograph.

11. The method of claim 9 , comprising validating the guest based on features of the photograph.

12. The method of claim 9 , comprising validating the guest to the individual attraction based on a position in the virtual queue of the wearable device.

13. The virtual queue system of claim 3 , wherein the control system is configured to transmit instructions to the wearable device responsive to the detector detecting the wearable device passing through the entryway to cause the wearable device to generate a visible or audible indication.

Assignees

• Universal City Studios Llc

Inventors

• Schwartz Justin Michael

Classifications

• G06Q10/02 Primary

  Reservations, e.g. for tickets, services or events · CPC title

• G07C11/00 Primary

  Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere · CPC title

• G07C2011/02

  related to amusement parks · CPC title

• G07C2011/04

  related to queuing systems · CPC title

• G07C9/25

  using biometric data, e.g. fingerprints, iris scans or voice recognition · CPC title