Computerized systems and methods for facilitating package redelivery

Patent metadata

Field	Value
Publication number	US-11829926-B2
Application number	US-202017068875-A
Country	US
Kind code	B2
Filing date	Oct 13, 2020
Priority date	Aug 26, 2019
Publication date	Nov 28, 2023
Grant date	Nov 28, 2023

Abstract

The present disclosure provides systems and methods for redelivering packages to customers, comprising a memory storing instructions and a processor configured to execute the instructions to receive, from a first user device, a notification of a delivery failure of a package, modify a database to assign the notification of the delivery failure and a cause for the delivery failure to the package identifier, modify the database to assign the package identifier to a group, among a plurality of groups, based on a delivery address associated with the package identifier, generate a map of the plurality of groups, and send the map for display on the user device. The map may comprise an activatable icon, and a location of the activatable icon on the map may be associated with the delivery address associated with the package identifier.

First claim

What is claimed is:

1. A computer-implemented system for redelivering packages to customers, the system comprising:
a memory storing instructions; and
at least one processor configured to execute the instructions to:
receive, from a first user computing device, a notification of a delivery failure of a package, the notification comprising a package identifier associated with the package;
modify a database to assign the notification of the delivery failure to the package identifier;
modify the database to assign the package identifier to a group, among a plurality of groups, based on a delivery address associated with the package identifier;
generate a map of the plurality of groups, wherein:
each of the plurality of groups comprises one or more packages associated with a delivery address within a predetermined distance from each other, and
the map comprises an activatable icon, wherein a location of the activatable icon on the map is associated with the delivery address associated with the package identifier; and

send the map and a recommendation for placing the package in a vehicle for delivery to be displayed on a second user computing device,
wherein the recommendation for placing the package in the vehicle is based on a distance to a delivery address associated with the group to which the package identifier is assigned,
wherein the activatable icon includes a number indicative of a number of packages for delivery to the delivery address associated with the package identifier, and
wherein the map is used by a user of the second user computing device to redeliver the package associated with the delivery failure.

2. The system of claim 1 , wherein the at least one processor is further configured to execute the instructions to send instructions to the first user computing device to return the package to a camp for redelivery.

3. The system of claim 1 , wherein:
the activatable icon is color-coded, and
a color of the activatable icon is indicative of the group to which the package identifier associated with the package is assigned.

4. The system of claim 1 , wherein the at least one processor is further configured to execute the instructions to send for display, on the second user computing device, delivery instructions associated with each package when the activatable icon is activated by the user of the second user computing device.

5. The system of claim 1 , wherein the at least one processor is further configured to execute the instructions to send instructions to the first user computing device to capture an image of the package, and wherein the notification of the delivery failure further comprises the image of the package.

6. The system of claim 1 , wherein the at least one processor is further configured to execute the instructions to:
determine a redelivery date associated with the package based on at least one of an expected delivery date of the package, the cause for the delivery failure, or a customer redelivery request; and
modify the database to assign the redelivery date to the package identifier associated with the package.

7. The system of claim 1 , wherein the cause of the delivery failure comprises at least one of a lack of time, an error associated with the delivery address of the package, a misclassification, a shipping delay, an accident, a natural disaster, a customer request to postpone delivery, or a customer absence.

8. The system of claim 1 , wherein the at least one processor is further configured to execute the instructions to display an image of the vehicle on the second user computing device, and wherein the vehicle is compartmentalized into one or more sections in the image.

9. A computer-implemented method for redelivering packages to customers, the method comprising:
receiving, from a first user computing device, a notification of a delivery failure of a package, the notification comprising a package identifier associated with the package;
modifying a database to assign the notification of the delivery failure to the package identifier;
modifying the database to assign the package identifier to a group, among a plurality of groups, based on a delivery address associated with the package identifier;
generating a map of the plurality of groups, wherein:
each of the plurality of groups comprises one or more packages associated with a delivery address within a predetermined distance from each other, and
the map comprises an activatable icon, wherein a location of the activatable icon on the map is associated with the delivery address associated with the package identifier; and

sending the map and a recommendation for placing the package in a vehicle for delivery to be displayed on a second user computing device,
wherein the recommendation for placing the package in the vehicle is based on a distance to a delivery address associated with the group to which the package identifier is assigned,
wherein the activatable icon includes a number indicative of a number of packages for delivery to the delivery address associated with the package identifier, and
wherein the map is used by a user of the second user computing device to redeliver the package associated with the delivery failure.

10. The method of claim 9 , further comprising sending instructions to the first user computing device to return the package to a camp for redelivery.

11. The method of claim 9 , wherein:
the activatable icon is color-coded, and
a color of the activatable icon is indicative of the group to which the package identifier associated with the package is assigned.

12. The method of claim 9 , further comprising sending for display, on the second user computing device, delivery instructions associated with each package when the activatable icon is activated by the user of the second user computing device.

13. The method of claim 9 , further comprising sending instructions to the first user computing device to capture an image of the package, and wherein the notification of the delivery failure further comprises the image of the package.

14. The method of claim 9 , further comprising:
determining a redelivery date associated with the package based on at least one of an expected delivery date of the package, the cause for the delivery failure, or a customer redelivery request; and
modifying the database to assign the redelivery date to the package identifier associated with the package.

15. The method of claim 9 , further comprising displaying an image of the vehicle on the second user computing device, and wherein the vehicle is compartmentalized into one or more sections in the image.

16. A computer-implemented system for redelivering packages to customers, the system comprising:
a memory storing instructions; and
at least one processor configured to execute the instructions to:
receive, from a first user computing device, a notification of a delivery failure of a package, the notification comprising a package identifier associated with the package;
modify a database to assign the notification of the delivery failure to the package identifier;
modify the database to assign the package identifier to a group, among a plurality of groups, based on a delivery address associated with the package identifier;
generate a map of the plurality of groups, wherein:
each of the plurality of groups comprises one or more packages associated with a delivery address within a predetermined distance from each other, and
the map comprises an activatable icon, wherein:
a location of the activatable icon on the map is associated with the delivery address associated with

Assignees

• Coupang Corp

Inventors

• Lee Yulhee
• Chang Jiho
• Lee Hyojeong
• Pi Jeongho
• Yu Sunggu
• Nam Dukwon
• Kim Taenyun
• Lee Hanjun
• Kang Hyun Bo
• Kim Soung Hie

Classifications

• G06Q10/0832 Primary

  Special goods or special handling procedures, e.g. handling of hazardous or fragile goods · CPC title

• G06Q10/0833 Primary

  Tracking · CPC title

• G06Q10/08355

  Routing methods · CPC title

• G06Q30/0643

  graphically representing goods, e.g. 3D product representation · CPC title

• G06Q10/10

  Office automation; Time management · CPC title