Creation of component templates and removal of dead content therefrom

Patent metadata

Field	Value
Publication number	US-11829667-B2
Application number	US-202117354132-A
Country	US
Kind code	B2
Filing date	Jun 22, 2021
Priority date	Dec 2, 2015
Publication date	Nov 28, 2023
Grant date	Nov 28, 2023

Abstract

In one example of the disclosure, a set of electronic document templates is accessed and instances of duplicated document content are identified. Display of a user notice for first duplicated document content is caused. Responsive to receipt of data indicative of a user instruction to create a component template for the first duplicated content, the component template is created and stored.

First claim

What is claimed is:

1. A system for customer communication management, comprising:
a component template library adapted to store a plurality of component templates that are each configured for incorporation into one or more document templates, the plurality of component templates comprising a plurality of content templates generated based on duplicated content of documents; and
a dead content engine adapted to analyze the plurality of component templates stored in the component template library, to identify as dead content included in the plurality of content templates and not utilized by a subject application within a specified time period, and to modify each of the plurality of component templates stored in the component template library having the identified dead content by deleting the dead content from the plurality of component templates stored in the component template library having the identified dead content.

2. The system of claim 1 , wherein the dead content engine is adapted to cause a user alert descriptive of the dead content to be displayed, and to delete the dead content from the component templates responsive to receipt of data indicative of a user instruction to delete.

3. The system of claim 2 , further comprising a display adapted to present a graphical user interface, wherein the dead content engine is adapted to cause the user alert descriptive of the dead content to be displayed in the graphical user interface, the dead content engine further adapted to receive the data indicative of the user instruction to delete via the graphical user interface.

4. The system of claim 1 , further comprising a design rule test engine adapted to run a design rule test upon at least a first one of the component templates and to, responsive to a determination of violation or failure of the design rule, cause provision of user notice indicative of the violation or failure.

5. The system of claim 1 , wherein the set of electronic document templates is a first set, the system further comprising a performance rule test engine adapted to run a performance rule test of incorporation of at least a first one of the component templates into a second set of electronic document templates, and to, responsive to receipt of data indicative of a violation of a design rule that was caused by the incorporation, cause provision of a user notice indicative of the design rule violation.

6. The system of claim 1 , further comprising:
an identification engine adapted to access a set of electronic document templates and identify instances of duplicated document content contained in two or more electronic document templates of the set of electronic document templates;
a component template engine adapted to, responsive to receipt of data indicative of a user instruction to create a component template for the first duplicated content, create a first component template corresponding to the two or more electronic document templates of the set of electronic document templates, wherein the first component template contains the duplicated content identified in the two or more electronic document templates and is configured to enable new documents to be generated therefrom, and store the first component template as one of the plurality of component templates stored in the component template library.

7. The system of claim 6 , further comprising a document analysis engine adapted to analyze a subject document to identify a set of subject document sections, to search the database to determine that the first component template is a duplicate to a first subject document section, and to create and store component templates for the set of identified subject document sections except for the first subject document section.

8. A method for customer communication management, comprising:
storing, by a component template library, a plurality of component templates that are each configured for incorporation into one or more document templates, the plurality of component templates comprising a plurality of content templates generated based on duplicated content of documents;
analyzing, by a dead content engine, the plurality of component templates stored in the component template library to identify as dead content included in the plurality of content templates and not utilized by a subject application within a specified time period; and
modifying, by the dead content engine, each of the plurality of component templates stored in the component template library having the identified dead content by deleting the dead content from the plurality of component templates stored in the component template library having the identified dead content.

9. The method of claim 8 , further comprising the dead content engine causing a user alert descriptive of the dead content to be displayed, and deleting the dead content from the component templates responsive to receipt of data indicative of a user instruction to delete.

10. The method of claim 9 , further comprising presenting, by a display, a graphical user interface, the dead content engine causing the user alert descriptive of the dead content to be displayed in the graphical user interface, the dead content engine further receiving the data indicative of the user instruction to delete via the graphical user interface.

11. The method of claim 8 , further comprising running, by a design rule test engine, a design rule test upon at least a first one of the component templates and, responsive to a determination of violation or failure of the design rule, the design rule test engine causing provision of user notice indicative of the violation or failure.

12. The method of claim 8 , wherein the set of electronic document templates is a first set, the method further comprising running, by a performance rule test engine, a performance rule test of incorporation of at least a first one of the component templates into a second set of electronic document templates, and responsive to receipt of data indicative of a violation of a design rule that was caused by the incorporation, the performance rule test engine causing provision of a user notice indicative of the design rule violation.

13. The method of claim 8 , further comprising:
accessing, by an identification engine, a set of electronic document templates;
identifying, by the identification engine, instances of duplicated document content contained in two or more electronic document templates of the set of electronic document templates;
creating, by a component template engine responsive to receipt of data indicative of a user instruction to create a component template for the first duplicated content, a first component template corresponding to the two or more electronic document templates of the set of electronic document templates, wherein the first component template contains the duplicated content identified in the two or more electronic document templates; and
enabling, by the component template engine, new documents to be generated therefrom, the component template engine storing the first component template as one of the plurality of component templates stored in the component template library.

14. The method of claim 13 , further comprising analyzing, by a document analysis engine, a subject document to identify a set of subject document sections,
searching, by the document analysis engine, the database to determine that the first component template is a duplicate to a first subject document section, and
creating and storing, by the document analysis engine, component templates for the set of identified subject document sections except for the first subject document section.

Assignees

• Open Text Corp

Inventors

• Downs James Matthew
• Kidwell Billy R
• Wiley Anthony

Classifications

• G06F3/1257 Primary

  by using pre-stored settings, e.g. job templates, presets, print styles · CPC title

• G06F3/1204

  resulting in reduced user or operator actions, e.g. presetting, automatic actions, using hardware token storing data · CPC title

• G06F40/131

  Fragmentation of text files, e.g. creating reusable text-blocks; Linking to fragments, e.g. using XInclude; Namespaces · CPC title

• G06F40/186

  Templates · CPC title

• G06F40/194 Primary

  Calculation of difference between files · CPC title