Queue management based on biometric authentication

Patent metadata

Field	Value
Publication number	US-11824852-B2
Application number	US-202218054945-A
Country	US
Kind code	B2
Filing date	Nov 14, 2022
Priority date	May 7, 2018
Publication date	Nov 21, 2023
Grant date	Nov 21, 2023

Abstract

A method performed by a user device may include obtaining biometric information relating to a user of the user device using a biometric sensor of the user device; determining that the biometric information is valid; generating a biometric indicator indicating that the biometric information is valid; providing a request for a callback from an entity, wherein the request includes the biometric information indicating that the biometric information is valid; and receiving the callback from the entity, wherein the callback is received based on the biometric information indicating that the biometric information is valid, and wherein the callback is associated with an entity identifier that is not provided to the user.

First claim

What is claimed is:

1. A method, comprising:
receiving, by a first device, a callback request including callback information and a biometric indicator, wherein the callback information includes information associated with identifying a second device associated with a user, and wherein the biometric indicator is associated with a previous biometric authentication of the user;
determining, based on the biometric indicator, that an authentication of the user is not needed;
adding, based on determining that the authentication of the user is not needed, at least a portion of the callback information to a callback queue;
determining, based at least in part on adding the at least the portion of the callback information to the callback queue, at least one of a callback device identifier or a user device identifier; and
establishing, using the at least one of the callback device identifier or the user device identifier, a callback associated with the callback request.

2. The method of claim 1 , wherein the biometric indicator indicates that the previous biometric authentication of the user was successful.

3. The method of claim 1 , wherein determining that the authentication of the user is not needed comprises:
determining, based on the biometric indicator, that at least one of the second device or the user has been previously authenticated.

4. The method of claim 1 , further comprising:
selecting, based on the callback information, the callback queue from a plurality of callback queues,
wherein the at least the portion of the callback information added to the callback queue is based on selecting the callback queue.

5. The method of claim 1 , further comprising:
determining, based on adding the at least the portion of the callback information to the callback queue, that the at least the portion of the callback information has reached an end of the callback queue based on resource availability associated with the first device.

6. The method of claim 1 , wherein the callback provides an indication to the user that the authentication is not to be performed.

7. A first device, comprising:
one or more memories; and
one or more processors, coupled to the one or more memories, configured to:
receive a callback request including callback information and a biometric indicator, wherein the callback information includes information associated with identifying a second device associated with a user, and wherein the biometric indicator is associated with a previous biometric authentication of the user;
determine, based on the biometric indicator, that an authentication of the user is not needed;
add, based on determining that the authentication of the user is not needed, at least a portion of the callback information to a callback queue;
determine, based at least in part on adding the at least the portion of the callback information to the callback queue, a callback device identifier and a user device identifier; and
establish, using the callback device identifier and the user device identifier, a callback associated with the callback request.

8. The first device of claim 7 , wherein the user device identifier is associated with the second device, and wherein the callback is to the second device.

9. The first device of claim 7 , wherein the user device identifier is associated with a third device associated with the user, and wherein the callback is to the third device.

10. The first device of claim 7 , wherein the callback device identifier is an identifier associated with the first device, and wherein the first device performs the callback.

11. The first device of claim 7 , wherein the callback device identifier is an identifier associated with a third device performing the callback.

12. The first device of claim 11 , wherein the one or more processors, to establish the callback associated with the callback request, are configured to:
provide instructions to a third device to perform the callback.

13. The first device of claim 7 , wherein the callback provides an indication to the user that the authentication is not to be performed.

14. A non-transitory computer-readable medium storing a set of instructions, the set of instructions comprising:
one or more instructions that, when executed by one or more processors of a first device, cause the first device to:
receive a callback request including callback information and a biometric indicator, wherein the callback information includes information associated with identifying a second device associated with a user, and wherein the biometric indicator is associated with a previous biometric authentication of the user;
determine, based on the biometric indicator, that an authentication of the user is not needed;
add, based on determining that the authentication of the user is not needed, at least a portion of the callback information to a callback queue;
determine, based at least in part on adding the at least the portion of the callback information to the callback queue, at least one of a callback device identifier or a user device identifier; and
perform, using the at least one the callback device identifier or the user device identifier, a callback associated with the callback request.

15. The non-transitory computer-readable medium of claim 14 , wherein the biometric indicator indicates that the previous biometric authentication of the user was successful.

16. The non-transitory computer-readable medium of claim 14 , wherein the one or more instructions, that cause the first device to determine that the authentication of the user is not needed, cause the first device to:
determine, based on the biometric indicator, that at least one of the second device or the user has been previously authenticated.

17. The non-transitory computer-readable medium of claim 14 , wherein the one or more instructions further cause the first device to:
select, based on the callback information, the callback queue from a plurality of callback queues,
wherein the at least the portion of the callback information added to the callback queue is based on selecting the callback queue.

18. The non-transitory computer-readable medium of claim 14 , wherein the one or more instructions further cause the first device to:
determine, based on adding the at least the portion of the callback information to the callback queue, that the at least the portion of the callback information has reached an end of the callback queue based on resource availability associated with the first device.

19. The non-transitory computer-readable medium of claim 14 , wherein the callback provides an indication to the user that the authentication is not to be performed.

20. The non-transitory computer-readable medium of claim 14 , wherein the callback request is received from the second device.

Assignees

• Capital One Services Llc

Inventors

• Brown Jeffrey
• Johnson Clayton

Classifications

• H04L63/0861 Primary

  using biometrical features, e.g. fingerprint, retina-scan (cryptographic mechanisms or cryptographic arrangements for entity authentication using biological data H04L9/3231) · CPC title

• G06F21/313

  using a call-back technique via a telephone network · CPC title

• G06F21/32

  using biometric data, e.g. fingerprints, iris scans or voiceprints · CPC title