Service providing system, information processing apparatus, information processing method

Patent metadata

Field	Value
Publication number	US-11809472-B2
Application number	US-202217655403-A
Country	US
Kind code	B2
Filing date	Mar 18, 2022
Priority date	Mar 23, 2021
Publication date	Nov 7, 2023
Grant date	Nov 7, 2023

Abstract

A service providing system includes a terminal apparatus including first circuitry configured to display a topic for which an input of information is received from a user, and an information processing apparatus including second circuitry configured to collect information related to the topic from the terminal apparatus. The second circuitry of the information processing apparatus, based on topic data including a plurality of topics for which collection of information input by the user is not completed, determines, based on a content or a result of a first topic, a second topic included in the topic data as a topic to be presented to the user. The second circuitry of the information processing apparatus transmits a message including the second topic to the terminal apparatus. The first circuitry of the terminal apparatus receives the message from the information processing apparatus. The first circuitry of the terminal apparatus displays the message on a screen.

First claim

The invention claimed is:

1. A service providing system comprising:
a teiminal apparatus including first circuitry configured to display a message asking a user to input information related to a topic among a plurality of topics; and
an information processing apparatus, including second circuitry configured to collect information related to the topic input by the user from the terminal apparatus, and holding topic data,
wherein the topic data includes:
a collection status for each of the plurality of topics,
a first index, for each of the plurality of topics, indicating a degree of memory retention of the user with regard to the topic, the first index being calculated based on a first time at which the message asking the user to input information related to the topic is displayed and
a second index, for each of the plurality of topics, indicating a degree of memory retention of the user with regard to the topic, the second index being calculated based on a second time at which the message asking the user to input information related to the topic is displayed, the second time being after the first time,
wherein the second circuitry of the information processing apparatus being further is configured to:
transmit a first message asking the user to input information related to a first topic among the plurality of topics to the terminal apparatus, the collection status of the first topic being incomplete,
update the collection status of the first topic based on information collected from the terminal apparatus,
upon the collection status of the first topic being updated from incomplete to complete, transmit a second message indicating that the collection status of the first topic is complete to the terminal apparatus,
calculate the first index and the second index for each of a plurality of topic candidates, the collection status for each of the plurality of topic candidates being incomplete,
update, for each of the plurality of topic candidates, the first index and the second index based on the calculation,
determine, based on the updated first index and the updated second index, at least one topic among the plurality of topic candidates as a second topic from which the information processing apparatus collects information after the first topic, and
transmit a third message to the terminal apparatus, the third message being a message asking the user to input information related to the second topic,

wherein the first circuitry of the terminal apparatus is configured to:
receive the first message, the second message, and the third message from the information processing apparatus, and
display the first message, the second message, and the third message on a screen, and

wherein the second circuitry is further configured to:
upon displaying the first message on the screen, perform, for each of the plurality of topic candidates, the calculation of the first index and the second index, the updating the first index and the second index, and the determination of the second topic, and
transmit the third message to the terminal apparatus such that the first circuitry can display the third message immediately after the second message.

2. The service providing system according to claim 1 , wherein the second circuitry of the information processing apparatus is further configured to determine at least one topic among the plurality of topic candidates for which the first index is greater than or equal to a predetermined threshold value, the at least one topic being a topic for which the second index is less than the predetermined threshold value.

3. The service providing system according to claim 2 , wherein in a case that a plurality of topics is determined as second topics, the third message is a message asking the user to input information related to the second topics in descending order of the degree of memory retention indicated by the first index.

4. The service providing system according claim 1 , wherein the third message including the second topic comprises a comparison between the first index for the second topic and the second index for the second topic.

5. The service providing system according to claim 1 , wherein a message asking the user to input information related to at least one of the plurality of topic candidates is previously displayed before the collection status of the first topic is updated from incomplete to complete.

6. The service providing system according to Claim 1 ,
wherein in a case that a plurality of topics is determined as second topics, the third message is a message asking the user to input information related to the second topics in descending order of the degree of memory retention indicated by the first index or the second index.

7. The service providing system according to claim 6 ,
wherein the message includes the first index and the second index to the terminal apparatus, and
wherein the first circuitry of the terminal apparatus is further configured to display the first index and the second index together with the plurality of second topics.

8. The service providing system according to claim 6 , wherein the second circuitry of the information processing apparatus is further configured to transmit to the terminal apparatus the message including a comparison between the first index and the second index.

9. An information processing apparatus that collects from a terminal apparatus information on a topic among a plurality of topics input by a user and holds topic data, the topic data including a collection status for each of the plurality of topics, a first index, for each of the plurality of topics, indicating a degree of memory retention of the user with regard to the topic, the first index being calculated based on a first time at which a message asking the user to input information related to the topic is displayed and a second index, for each of the plurality of topics, indicating a degree of memory retention of the user with regard to the topic, the second index being calculated based on a second time at which the message asking the user to input information related to the topic is displayed, the second time being after the first time, the information processing apparatus comprising circuitry configured to:
transmit a first message asking the user to input information related to a first topic among the plurality of topics to the terminal apparatus, the collection status of the first topic being incomplete,
update the collection status of the first topic based on information collected from the terminal apparatus,
upon the collection status of the first topic being updated from incomplete to complete, transmit a second message indicating that the collection status of the first topic is complete to the terminal apparatus,
calculate the first index and the second index for each of a plurality of topic candidates, the collection status for each of the plurality of topic candidates being incomplete,
update, for each of the plurality of topic candidates, the first index and the second index based on the calculation,
determine, based on the updated first index and the updated second index, at least one topic among the plurality of topic candidates as a second topic from which the information processing apparatus collects information after the first topic, and
transmit a third message to the terminal apparatus, the third message being a message asking the user to input information related to the second topic, and
wherein the circuitry is further configured to:
upon displaying the first message on a screen, perform, for each of the plurality of topic candidates, the calculation of the first index and the second index, the updating the first index and the second index, and the determina

Assignees

• Matsubara Mayumi
• Kawamura Shintaro
• Shimada Atsuko
• Naitoh Shohichi
• Yamaya Yuriko
• Iguchi Shinya
• Ricoh Co Ltd

Inventors

• Matsubara Mayumi
• Kawamura Shintaro
• Shimada Atsuko
• Naitoh Shohichi
• Yamaya Yuriko
• Iguchi Shinya

Classifications

• G06F16/3329 Primary

  Natural language query formulation · CPC title

• G06F16/35

  Clustering; Classification · CPC title