Virtual queuing techniques

Patent metadata

Field	Value
Publication number	US-11775883-B2
Application number	US-202117174791-A
Country	US
Kind code	B2
Filing date	Feb 12, 2021
Priority date	Nov 9, 2016
Publication date	Oct 3, 2023
Grant date	Oct 3, 2023

Abstract

The virtual queue system includes a virtual queue controller comprising a processor and a memory, wherein the memory stores instructions executable by the processor and is configured to receive a request, the request being associated with an individual guest, for a position in a virtual queue of an attraction, assign the individual guest to the position in the virtual queue in response to the request, receive ride schedule data for the attraction comprising information about a change in status of individual rides of the attraction, and determine a wait time for the individual guest for the attraction based at least on the position of the individual guest in the virtual queue, the ride schedule data, and historical guest throughput at the attraction. The virtual queue system is further configured to output a signal to a guest-associated device indicating the wait time for the attraction.

First claim

The invention claimed is:

1. A virtual queue system, comprising:
at least one monitoring device configured to monitor current queue conditions for an attraction and output a queue condition signal; and
a virtual queue controller comprising a controller and communications circuitry, wherein the virtual queue controller is configured to:
receive the queue condition signal;
determine a current wait time for the attraction based on at least the queue condition signal and pre-set ride schedule data for the attraction, wherein the pre-set ride schedule data is indicative of a closure of a subset of a plurality of rides of the attraction;
output a queue modification signal in response to the determined current wait time being outside of a predetermined wait time range, wherein the queue modification signal is configured to temporarily disable an ability to add a guest to a virtual queue for the attraction when the current wait time is above a maximum wait time of the predetermined wait time range, wherein the virtual queue controller is configured to output the queue modification signal to a guest-associated device to cause the guest-associated device to disable a user input, wherein the guest-associated device is configured to transmit a request for a position in the virtual queue of the attraction based on the user input;
determine an updated average wait time for the attraction; and
enable an ability of the virtual queue controller to add new guests to the virtual queue upon determining that the updated average wait time is below a threshold wait time.

2. The system of claim 1 , further comprising a guest kiosk configured to receive the queue modification signal and disable the user input in response to receiving the queue modification signal, wherein the guest kiosk is configured to transmit a request for a position in the virtual queue of the attraction based on the user input.

3. The system of claim 1 , wherein the virtual queue controller is configured to output the queue modification signal to the guest-associated device via a wireless communication path.

4. The system of claim 1 , wherein the attraction is a water attraction, and wherein the plurality of rides comprise a plurality of water slides of the water attraction.

5. The system of claim 1 , wherein the plurality of rides comprise a plurality of ride vehicles.

6. The system of claim 1 , wherein the virtual queue controller is configured to determine the current wait time based at least in part on an average wait time for the attraction, wherein the average wait time is based at least in part on a dynamic wait time buffer that changes in duration based on a time of day.

7. The system of claim 1 , wherein the virtual queue controller is configured to receive location information for guests within an amusement park via the queue condition signal.

8. The virtual queue system of claim 1 , wherein the virtual queue controller is configured to determine the current wait time based on historical throughput of an open subset of the plurality of rides and not historical throughput of the closed subset, wherein the closed subset comprises an individual ride with relatively slower throughput than the open sub set.

9. A virtual queue method, comprising:
receiving a request from an individual guest for a position in a virtual queue of an attraction, wherein the attraction comprises a plurality of rides that are accessed by the virtual queue from a common dispatch area;
assigning the individual guest to the position in the virtual queue of the attraction in response to the request;
determining an average wait time for the attraction, wherein the average wait time is based at least in part on a dynamic wait time buffer that changes in duration based on a time of day and a closure of a subset of the plurality of rides;
disabling an ability of a virtual queue controller to add new guests to the virtual queue upon determining that the average wait time is above a threshold wait time;
communicating, responsive to the disabling, a wireless signal to a plurality of guest-associated devices to cause the plurality of guest-associated devices to disable a user input for requesting positions in the virtual queue on the plurality of guest-associated devices responsive to the average wait time being above the threshold wait time;
determining an updated average wait time for the attraction; and
enabling an ability of the virtual queue controller to add new guests to the virtual queue upon determining that the updated average wait time is below the threshold wait time.

10. The method of claim 9 , comprising communicating, responsive to the disabling, a queue modification signal to a guest kiosk to cause the guest kiosk to disable a kiosk user input in response to receiving the queue modification signal, wherein the guest kiosk is configured to transmit a request for a position in the virtual queue of the attraction based on the kiosk user input.

11. The method of claim 9 , comprising, communicating, responsive to the enabling, an updated wireless signal to the plurality of guest-associated devices to cause the plurality of guest-associated devices to enable the user input for requesting positions in the virtual queue on the plurality of guest-associated devices.

12. The method of claim 9 , wherein the wireless signal causes a message to be displayed relating to the disabling.

13. A virtual queue method, comprising:
receiving a request from an individual guest for a position in a virtual queue of an attraction, wherein the attraction comprises a plurality of rides that are accessed by the virtual queue from a common dispatch area;
assigning the individual guest to the position in the virtual queue of the attraction in response to the request;
determining an average wait time for the attraction, wherein the average wait time is based at least in part on a dynamic wait time buffer that changes in duration based on a time of day and a closure of a subset of the plurality of rides;
enabling a new queuing option that is active while the average wait time is below a threshold wait time upon determining that the average wait time is below the threshold wait time;
selecting guest profiles of guests associated with a plurality of guest-associated devices, wherein the guest profiles are selected based on a number of attractions experienced by the guests within a time period and relative to a number of attractions experienced by other guests that are associated with other guest profiles, wherein the number of attractions experienced by the other guests is two or more different attractions;
communicating a wireless signal to the plurality of guest-associated devices to cause the plurality of guest-associated devices to activate a temporary user input associated with the new queuing option, wherein the wireless signal causes a message to be displayed relating to the new queuing option, wherein the message comprises a pop-up button;
receiving a signal from a guest-associated device of the plurality of guest-associated devices, the signal being indicative of interaction with the pop-up button; and
entering an identification associated with the guest-associated device in the virtual queue based on the received signal.

14. The method of claim 13 , comprising determining an updated average wait time for the attraction; and disabling the new queuing option upon determining that the updated average wait time is above the threshold wait time.

15. The method of claim 13 , wherein the threshold wait time is a minimum of a predetermined wait time range.

16. The method of claim

Assignees

• Universal City Studios Llc

Inventors

• Polk Jeff
• Derda Dave
• Geraghty Thomas Martin
• Schwartz Justin Michael
• Traynor Mark James

Classifications

• G06Q10/02 Primary

  Reservations, e.g. for tickets, services or events · CPC title

• A63G31/00 Primary

  Amusement arrangements · CPC title

• G06Q10/06311 Primary

  Scheduling, planning or task assignment for a person or group · CPC title

• G07C11/00 Primary

  Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere · CPC title

• G07C2011/02

  related to amusement parks · CPC title