Network device maintenance

Patent metadata

Field	Value
Publication number	US-11765017-B2
Application number	US-202017024519-A
Country	US
Kind code	B2
Filing date	Sep 17, 2020
Priority date	Dec 12, 2019
Publication date	Sep 19, 2023
Grant date	Sep 19, 2023

Abstract

A method to access a device may include obtaining, at a first device, data over a short-range wireless network from a second device. The data may originate at a remote system that sends the data to the second device through a network connection over a wide area network. The method may also include in response to a fault at the second device, obtaining, at the first device from the remote system, a maintenance command for the second device. The maintenance command may be obtained by the first device over an analog voice network. The method may also include directing, from the first device to the second device, the maintenance command over the short-range wireless network to enable the second device to perform the maintenance command.

First claim

We claim:

1. A method to access a device, the method comprising:
obtaining, at a first device, data over a short-range wireless network from a second device, the data originating at a remote system that sends the data to the second device through a network connection over a wide area network;
in response to a fault at the second device, obtaining, at the first device from the remote system, a maintenance command for the second device, the maintenance command obtained by the first device over an analog voice network; and
directing, from the first device to the second device, the maintenance command over the short-range wireless network to enable the second device to perform the maintenance command.

2. The method of claim 1 , wherein the data is a transcription of audio obtained by the first device over the analog voice network during a communication session between the first device and a remote device.

3. The method of claim 2 , further comprising directing, from the first device to the remote system, the audio by way of the short-range wireless network, the second device, and the wide area network, the remote system configured to generate the transcription using the audio.

4. The method of claim 1 , wherein the fault at the second device includes an issue with respect to the network connection over the wide area network between the remote system and the second device.

5. The method of claim 4 , wherein the issue with respect to the network connection over the wide area network between the remote system and the second device is a failure of the network connection.

6. The method of claim 1 , further comprising:
in response to providing the maintenance command to the second device, obtaining a response from the second device with respect to the maintenance command; and
directing the response to the remote system over the analog voice network.

7. The method of claim 1 , wherein the fault is detected by the remote system.

8. The method of claim 1 , further comprising:
detecting, by the first device, the fault in the second device; and
providing an indication of the fault to the remote system over the analog voice network, wherein the maintenance command is obtained in response to providing the indication of the fault to the remote system.

9. The method of claim 1 , wherein the short-range wireless network is a personal area network or an 802.11 network, the wide area network includes one or more of: a cellular network, a digital network, and an optical network, and the analog voice network is a plain old telephone system network.

10. The method of claim 1 , wherein the maintenance command relates to one or more of the following: parameters for connection over the wide area network, firewall settings, firmware updates, resetting commands, configuration settings, and settings of the short-range wireless network.

11. At least one non-transitory computer-readable media configured to store one or more instructions that, in response to being executed by at least one processor, cause or direct a system to perform the method of claim 1 .

12. A system comprising:
a memory configured to store instructions; and
one or more hardware processors coupled to the memory and configured to execute the instructions to cause or direct the system to perform operations, the operations comprising:
obtain, at a first device, data over a short-range wireless network from a second device, the data originating at a remote system that sends the data to the second device through a network connection over a wide area network;
in response to a fault at the second device, obtain, at the first device from the remote system, a maintenance command for the second device, the maintenance command obtained by the first device over an analog voice network; and
direct, from the first device to the second device, the maintenance command over the short-range wireless network to enable the second device to perform the maintenance command.

13. The system of claim 12 , wherein the data is a transcription of audio obtained by the first device over the analog voice network during a communication session between the first device and a remote device.

14. The system of claim 13 , wherein the operations further comprise direct, from the first device to the remote system, the audio by way of the short-range wireless network, the second device, and the wide area network, the remote system configured to generate the transcription using the audio.

15. The system of claim 12 , wherein the fault at the second device includes an issue with respect to the network connection over the wide area network between the remote system and the second device.

16. The system of claim 15 , wherein the issue with respect to the network connection over the wide area network between the remote system and the second device is a failure of the network connection.

17. The system of claim 12 , wherein the operations further comprise:
in response to providing the maintenance command to the second device, obtain a response from the second device with respect to the maintenance command; and
direct the response to the remote system over the analog voice network.

18. The system of claim 12 , wherein the operations further comprise:
detect, by the first device, the fault in the second device; and
provide an indication of the fault to the remote system over the analog voice network, wherein the maintenance command is obtained in response to providing the indication of the fault to the remote system.

19. The system of claim 12 , wherein the short-range wireless network is a personal area network or an 802.11 network, the wide area network includes one or more of: a cellular network, an optical network, and the analog voice network is a plain old telephone system network.

20. The system of claim 12 , wherein the maintenance command relates to one or more of the following: parameters for connection over the wide area network, firewall settings, firmware updates, resetting commands, configuration settings, and settings of the short-range wireless network.

Assignees

• Sorenson Ip Holdings Llc

Inventors

• Ramanadham Jalaja
• Thomson David
• Pan Jasper Cheekeong

Classifications

• H04L41/0661 Primary

  by reconfiguring faulty entities · CPC title

• H04L41/0816

  the condition being an adaptation, e.g. in response to network events · CPC title

• H04L43/10

  Active monitoring, e.g. heartbeat, ping or trace-route · CPC title

• H04L41/145

  involving simulating, designing, planning or modelling of a network · CPC title

• H04L43/028

  by filtering · CPC title