Managing unresolved jobs of devices with cloud server

Patent metadata

Field	Value
Publication number	US-11733947-B2
Application number	US-202017606940-A
Country	US
Kind code	B2
Filing date	May 20, 2020
Priority date	Dec 13, 2019
Publication date	Aug 22, 2023
Grant date	Aug 22, 2023

Abstract

An example operation method includes receiving unresolved job information about a job, requested by user identification information, from a first device, storing the unresolved job information in user data of the user identification information, receiving the user identification information from a second device, from the second device, and providing the unresolved job information stored in the user data to the second device.

First claim

What is claimed is:

1. A method of operating a cloud server device executed by at least one processor, the method comprising:
receiving unresolved job information about an unresolved job, requested by user identification information of a third party application, from a first device;
storing, in a cloud server, the unresolved job information in user data of the user identification information;
receiving the user identification information of the third party application and user authentication information of the third party application from a second device; and
providing, from the cloud server, the unresolved job information stored in the user data to the second device which is used to perform the unresolved job.

2. The method of claim 1 , wherein the unresolved job information includes at least one of information of an application to provide a document of an unresolved job, a download uniform resource locator (URL) of the document, a download application programming interface (API) of the document, identification information of the document, a cause of the unresolved job, or a status of the first device.

3. The method of claim 1 , further comprising:
receiving completion information of the unresolved job information from the second device; and
deleting the unresolved job information.

4. A computing device comprising:
a memory to store computer executable instructions; and
a processor to, by executing the computer executable instructions:
receive a job request for a document selected by a third party application while logged in with first user identification information,
determine whether the job is resolved, and
when the job is not properly resolved, transmit first unresolved job information including information of the document and information of the third party application to a cloud server,

wherein the first unresolved job information is stored in user data of the first user identification information.

5. The computing device of claim 4 , wherein the first unresolved job information further includes at least one of a download uniform resource locator (URL) of the document, a download application programming interface (API) of the document, identification information of the document, a cause of the unresolved job, or a status of the computing device.

6. The computing device of claim 4 , wherein the processor executes the computer executable instructions to:
display information of the document provided by the third party application on a screen by using user authentication information of the third party application received from the cloud server or user authentication information authenticated from a server of the third party application, and
receive a job request of the document.

7. The computing device of claim 6 ,
wherein the processor executes the computer executable instructions to transmit the user authentication information authenticated from the server of the third party application to the cloud server, and
wherein the user authentication information is stored in user data of the first user identification information.

8. The computing device of claim 4 , wherein the processor executes the computer executable instructions to:
transmit second user identification information to the cloud server after receiving input of the second user identification information,
receive second unresolved job information stored in user data of the second user identification information from the cloud server,
upon receiving a request to redo the second unresolved job information, download a document of an unresolved job by using the second unresolved job information, and
resume the unresolved job of the downloaded document.

9. A method of operating a computing device executed by at least one processor, the method comprising:
transmitting user identification information to a cloud server;
receiving user data including unresolved job information from the cloud server;
outputting the unresolved job information to a screen;
receiving a request to redo a document of an unresolved job;
downloading the document by using download information of the document included in the unresolved job information, wherein the downloading of the document includes:
identifying a third party application providing the document based on the unresolved job information; and
when the third party application is not installed, downloading the document by installing the third party application and logging in to a server of the third party application; and

and resuming the unresolved job of the document.

10. The method of claim 9 ,
wherein the downloading of the document includes downloading the document by using access information of the third party application providing the document or by using a download uniform resource locator (URL) of the document, and
wherein the access information includes user authentication information required to access the third party application, and the user authentication information is information received from the cloud server or authenticated information at the server of the third party application regarding user input information.

11. The method of claim 10 , further comprising:
transmitting the user authentication information authenticated at the server of the third party application to the cloud server,
wherein the user authentication information authenticated at the server of the third party application is stored in the user data of the user identification information.

12. The method of claim 9 , wherein the outputting of the unresolved job information to a screen includes:
displaying the unresolved job information while a first third party application providing a document included in the unresolved job information is executed,
displaying the unresolved job information while a second third party application different from the first third party application is executed, or
displaying the unresolved job information before executing the first and second third party applications.

13. The method of claim 9 , further comprising transmitting completion information to the cloud server to delete the unresolved job information, when redoing the unresolved job of the document is properly completed.

Assignees

• Hewlett Packard Development Co

Inventors

• Lim Yeonjung
• Seo Giwon
• Kim Jeongho

Classifications

• G06F3/1267 Primary

  Job repository, e.g. non-scheduled jobs, delay printing · CPC title

• G06F3/1204

  resulting in reduced user or operator actions, e.g. presetting, automatic actions, using hardware token storing data · CPC title

• G06F3/1207

  resulting in the user being informed about print result after a job submission · CPC title

• G06F3/1222

  Increasing security of the print job · CPC title

• G06F3/1238 Primary

  Secure printing, e.g. user identification, user rights for device usage, unallowed content, blanking portions or fields of a page, releasing held jobs · CPC title