Digital sentiment signature generation

Patent metadata

Field	Value
Publication number	US-11682387-B2
Application number	US-202017102988-A
Country	US
Kind code	B2
Filing date	Nov 24, 2020
Priority date	Nov 24, 2020
Publication date	Jun 20, 2023
Grant date	Jun 20, 2023

Abstract

In an approach to generating a digital sentiment signature to characterize an end to a communication, one or more computer processors detect a start of a communication between at least two participants. A computer starts a digital timer of the communication. A computer identifies one or more digital marks of the communication, where the one or more digital marks are a reflection of a sentiment of at least one of the at least two participants in the communication. A computer generates a digital sentiment signature based on the digital timer and on the one or more digital marks, where the digital sentiment signature is a digital signal that can be communicated across a plurality of types of communication channels. A computer detects an end of the communication. A computer determines a reason for the end of the communication. A computer stores the reason.

First claim

What is claimed is:

1. A computer-implemented method comprising:
detecting, by one or more computer processors, a start of a communication between at least two participants;
starting, by one or more computer processors, a digital timer of the communication;
determining, by one or more computer processors, one or more sentiments of at least one of the at least two participants in the communication;
retrieving, by one or more computer processors, one or more digital marks of the communication, wherein the one or more digital marks are each associated with a sentiment of the one or more sentiments of at least one of the at least two participants in the communication;
detecting, by one or more computer processors, an end of the communication;
based on the digital timer and on the one or more digital marks, determining, by one or more computer processors, a reason for the end of the communication;
retrieving, by one or more computer processors, a digital sentiment signature signal corresponding to the reason for the end of the communication;
communicating, by one or more computer processors, the digital sentiment signature signal to at least one of the at least two participants; and
storing, by one or more computer processors, the reason.

2. The computer-implemented method of claim 1 , further comprising:
determining, by one or more computer processors, metadata associated with the communication; and
storing, by one or more computer processors, the metadata in association with the reason for the end of the communication.

3. The computer-implemented method of claim 2 , wherein the metadata includes a time interval of the communication, the one or more digital marks, and the digital sentiment signature.

4. The computer-implemented method of claim 1 , further comprising:
generating, by one or more computer processors, a digital trail based on the identified one or more digital marks, wherein the digital trail is a chronological log of the one or more digital marks associated with the communication.

5. The computer-implemented method of claim 1 , wherein the reason for the end of the communication is selected from the group consisting of: at least one of the at least two participants abandoning the communication, at least one of the at least two participants experiencing a bad connection, at least one of the at least two participants inadvertently ending the communication, and at least one of the at least two participants concluding the communication.

6. The computer-implemented method of claim 1 , wherein the digital sentiment signature signal is a sound.

7. The computer-implemented method of claim 1 , further comprising:
receiving, by one or more computer processors, a configuration for the digital sentiment signature signal from at least one of the at least two participants in the communication.

8. A computer program product comprising:
one or more computer readable storage media and program instructions collectively stored on the one or more computer readable storage media, the stored program instructions comprising:
program instructions to detect a start of a communication between at least two participants;
program instructions to start a digital timer of the communication;
program instructions to determine one or more sentiments of at least one of the at least two participants in the communication;
program instructions to retrieve one or more digital marks of the communication, wherein the one or more digital marks are a each associated with a sentiment of the one or more sentiments of at least one of the at least two participants in the communication;
program instructions to detect an end of the communication;
based on the digital timer and on the one or more digital marks, program instructions to determine a reason for the end of the communication;
program instructions to retrieve a digital sentiment signature signal corresponding to the reason for the end of the communication;
program instructions to communicate the digital sentiment signature signal to at least one of the at least two participants; and
program instructions to store the reason.

9. The computer program product of claim 8 , the stored program instructions further comprising:
program instructions to determine metadata associated with the communication; and
program instructions to store the metadata in association with the reason for the end of the communication.

10. The computer program product of claim 9 , wherein the metadata includes a time interval of the communication, the one or more digital marks, and the digital sentiment signature.

11. The computer program product of claim 8 , the stored program instructions further comprising:
program instructions to generate a digital trail based on the identified one or more digital marks, wherein the digital trail is a chronological log of the one or more digital marks associated with the communication.

12. The computer program product of claim 8 , wherein the reason for the end of the communication is selected from the group consisting of: at least one of the at least two participants abandoning the communication, at least one of the at least two participants experiencing a bad connection, at least one of the at least two participants inadvertently ending the communication, and at least one of the at least two participants concluding the communication.

13. The computer program product of claim 8 , wherein the digital sentiment signature signal is a sound.

14. The computer program product of claim 8 , the stored program instructions further comprising:
program instructions to receive a configuration for the digital sentiment signature signal from at least one of the at least two participants in the communication.

15. A computer system comprising:
one or more computer processors;
one or more computer readable storage media;
program instructions collectively stored on the one or more computer readable storage media for execution by at least one of the one or more computer processors, the stored program instructions comprising:
program instructions to detect a start of a communication between at least two participants;
program instructions to start a digital timer of the communication;
program instructions to determine one or more sentiments of at least one of the at least two participants in the communication;
program instructions to retrieve one or more digital marks of the communication, wherein the one or more digital marks are a each associated with a sentiment of the one or more sentiments of at least one of the at least two participants in the communication;
program instructions to detect an end of the communication;
based on the digital timer and on the one or more digital marks, program instructions to determine a reason for the end of the communication;
program instructions to retrieve a digital sentiment signature signal corresponding to the reason for the end of the communication;
program instructions to communicate the digital sentiment signature signal to at least one of the at least two participants; and
program instructions to store the reason.

16. The computer system of claim 15 , the stored program instructions further comprising:
program instructions to determine metadata associated with the communication; and
program instructions to store the metadata in association with the reason for the end of the communication.

17. The computer system of claim 16 , wherein the metadata includes a time interval of the communication, the one or more digital marks, and the digital sentiment signature.

Assignees

• IBM

Inventors

• Decker Renee F
• Drzewucki Michael
• Sagal Ii David Kenneth
• Dixius James M

Classifications

• H04L51/046

  Interoperability with other network applications or services · CPC title

• G10L15/26

  Speech to text systems (G10L15/08 takes precedence) · CPC title

• G06F16/683

  using metadata automatically derived from the content · CPC title

• G10L25/51

  for comparison or discrimination · CPC title

• G10L15/1815 Primary

  Semantic context, e.g. disambiguation of the recognition hypotheses based on word meaning · CPC title