Sensor based enhanced customer experience

Patent metadata

Field	Value
Publication number	US-11657346-B2
Application number	US-201916971622-A
Country	US
Kind code	B2
Filing date	Feb 28, 2019
Priority date	Mar 1, 2018
Publication date	May 23, 2023
Grant date	May 23, 2023

Abstract

Systems and techniques for electronic telemetry-based device monitoring are described herein. A set of sensor data may be collected from a sensor array. The set of sensor data may be transmitted to a cloud service platform. A set of instructions may be received based on an evaluation of the set of sensor data. An operating parameter of the component may be adjusted using the set of instructions.

First claim

What is claimed is:

1. A system for monitoring an electronic device including a sensor array installed in a location, the system comprising:
at least one processor; and
memory including instructions that, when executed by the at least one processor, cause the at least one processor to perform operations to:
obtain, via a cloud service platform, a set of sensor data from the sensor array included in the electronic device, the sensor array including at least a height adjustment cycle sensor, and the set of sensor data including at least a lift mechanism activation metric collected by the height adjustment cycle sensor;
input the set of sensor data including the lift mechanism activation metric into a predictive model to determine an operational state of a component of the electronic device based on an evaluation of the set of sensor data, wherein the operational state includes an estimated time to failure metric output by the predictive model;
generate a set of fulfillment instructions and a set of record creation instructions based on the operational state of the component, the set of fulfillment instructions including instructions executable by an enterprise resource planning system to automatically place an order for a replacement hardware component of the electronic device, wherein the replacement hardware component includes a lift mechanism component;
determine an owner of the electronic device based on a device identifier of the electronic device;
determine one or more fulfillment recipient computing devices to receive the set of instructions based on the device identifier and a task associated with set of instructions; and
transmit at least a subset of the set of fulfillment instructions to the one or more fulfillment recipient computing devices and transmit the set of record creation instructions to an owner support computing device of the owner and a customer relationship management computing device of a supplier of the electronic device, wherein transmission of the set of fulfillment instructions to the one or more fulfillment recipient computing devices causes, upon receipt, the one or more fulfillment recipient computing devices to automatically place the order for the replacement hardware component of the electronic device using the set of fulfillment instructions.

2. A system for monitoring an electronic device including a sensor array installed in a location, the system comprising:
at least one processor; and
memory including instructions that, when executed by the at least one processor, cause the at least one processor to perform operations to:
obtain, via a cloud service platform, a set of sensor data from the sensor array included in the electronic device, the sensor array including at least a height adjustment cycle sensor, and the set of sensor data including at least a lift mechanism activation metric collected by the height adjustment cycle sensor;
input the set of sensor data including the lift mechanism activation metric into a predictive model to determine an operational state of a component of the electronic device based on an evaluation of the set of sensor data, wherein the operational state includes an estimated time to failure metric output by the predictive model;
generate a set of instructions based on the operational state of the component, the set of instructions including a the set of fulfillment instructions that include instructions that are executable by an enterprise resource planning system to automatically place an electronic order for a replacement hardware component of the electronic device, wherein the replacement hardware component includes a lift mechanism component;
determine a recipient computing device to receive the set of instructions based on a device identifier of the electronic device and a task associated with set of instructions;
transmit the set of instructions to the recipient computing device; and
transmit the set of fulfillment instructions to one or more fulfillment recipient computing devices, wherein, upon receipt, the one or more fulfillment recipient computing devices automatically place the electronic order for the replacement hardware component of the electronic device using the set of fulfillment instructions.

3. The system of claim 2 , wherein the set of fulfillment instructions includes instructions to transmit the electronic order for the replacement hardware component to a supplier of the replacement hardware component.

4. The system of claim 2 , wherein the set of instructions includes instructions to transmit an electronic service workorder to a service provider of the electronic device based on the device identifier of the electronic device, and wherein the recipient computing device is a workorder processing computing device of the service provider.

5. The system of claim 2 , wherein the sensor array includes a cycle sensor for the component, and the instructions to evaluate the set of sensor data to determine the operational state of the component further comprises instructions to:
compare a number of cycles of the component observed by the cycle sensor to a cycle threshold for the component; and
upon a determination that the number of cycles is at least equal to the cycle threshold, determine the operational state of the component to be end-of-life.

6. The system of claim 2 , wherein the sensor array further includes at least one sensor selected from a group comprising: a power state sensor, a voltage sensor, an electrical current sensor, a battery temperature sensor, an ambient temperature sensor, and a battery cycle sensor.

7. The system of claim 2 , wherein the recipient device is a portable device associated with the device identifier and the set of instructions includes instructions that cause the portable device to display operational data for the electronic device including the operational state of the component.

8. The system of claim 2 , wherein the recipient device is a computing device associated with an owner of the electronic device based on the device identifier and the set of instructions includes instructions that cause the computing device associated with the owner to store operational data for the electronic device including the operational state of the component.

9. The system of claim 2 , wherein the recipient device is a customer relationship management computing device and the set of instructions includes instructions that cause the customer relationship management computing device to store operational data for the electronic device including the operational state of the component in a record associated with an owner of the electronic device based on the device identifier.

10. The system of claim 2 , further comprising instructions to predict a future failure of the component based on the evaluation of the set of sensor data, wherein the instructions to evaluate the set of sensor data includes instructions to compare the set of sensor data to a predictive failure model for the component, wherein the set of instructions include instructions to mitigate the future failure.

11. The system of claim 2 , wherein the location is a medical treatment facility.

12. A method for monitoring an electronic device including a sensor array installed in a location, the method comprising:
obtaining, via a cloud service platform, a set of sensor data from the sensor array included in the electronic device, the sensor array including at least a height adjustment cycle sensor, and the set of sensor data including at least a lift mechanism activation metric collected by the height adjustment cycle sensor;
input the set of sensor data including the lift mechanism activation metric into a pred

Assignees

• Ergotron Inc

Inventors

• Tischer William Dale
• Townes Troy Edward

Classifications

• G06Q10/06315 Primary

  Needs-based resource requirements planning or analysis · CPC title

• G16H40/40 Primary

  for the management of medical equipment or devices, e.g. scheduling maintenance or upgrades · CPC title

• G06Q30/016

  After-sales · CPC title

• G16H40/67

  for remote operation · CPC title

• G06Q10/20

  Administration of product repair or maintenance · CPC title