Pervasive advisor for major expenditures

Patent metadata

Field	Value
Publication number	US-11631127-B1
Application number	US-201916382108-A
Country	US
Kind code	B1
Filing date	Apr 11, 2019
Priority date	Apr 12, 2018
Publication date	Apr 18, 2023
Grant date	Apr 18, 2023

Abstract

A pervasive advisor for major purchases and other expenditures may detect that a customer is contemplating a major purchase (e.g., through active listening). The advisor may assist the customer with the timing and manner of making the purchase in a way that is financially sensible in view of the customer's financial situation. A customer may be provided with dynamically-updated information in response to recent actions that may affect an approved loan amount and/or interest rate. Underwriting of a loan may be triggered based on the geo-location of the user. Financial advice may be provided to customers to help them meet their goals using information obtained from third party sources, such as purchase options based on particular goals. The pervasive advisor may thus intervene to assist with budgeting, financing, and timing of major expenditures based on the customer's location and on the customer's unique and changing circumstances.

First claim

What is claimed is:

1. A method comprising:
capturing, by one or more processors, a first sound recording using a first sound sensor of a first device, and capturing a second sound recording using a second sound sensor of a second device;
analyzing, by the one or more processors, the first sound recording to identify a biometric voice signature of a user and detecting a first phrase spoken by the user in the first sound recording;
analyzing, by the one or more processors, the second sound recording to identify the biometric voice signature of the user and detecting a second phrase spoken by the user in the second sound recording;
identifying, by the one or more processors, a good or service based on the first and second phrases spoken by the user in the first and second sound recordings, respectively;
identifying, by the one or more processors, a sound signature based on ambient sounds analyzed in the first sound recording captured by the first device;
determining, by the one or more processors, a physical location of the first device of the user based at least in part on the sound signature being indicative of the physical location;
determining that the physical location corresponds with a source of the identified good or service; and
in response to determining that the physical location corresponds with the source of the identified good or service:
(i) determining an interest rate and a loan amount for a loan based on the identified good or service, an account balance of the user, and an amount of debt of the user;
(ii) generating an underwritten loan for the identified good or service using the interest rate and the loan amount; and
(iii) visually presenting, in a dashboard of an application running on the first device, the underwritten loan to the user on a display screen of the first device as an option for paying for the identified good or service.

2. The method of claim 1 , wherein determining the physical location is further based on a sensor reading of a location sensor of the first device.

3. The method of claim 1 , wherein determining the physical location is further based on a transaction executed via a mobile wallet application running on the first device.

4. The method of claim 1 , wherein determining that the physical location corresponds with a source of goods or services comprises cross-referencing the physical location with merchant data in a database.

5. The method of claim 4 , wherein the database is a third-party database accessed via a telecommunications network.

6. The method of claim 1 , further comprising determining the goods or services are goods or services desired or needed by the user.

7. The method of claim 6 , wherein the underwritten loan is not presented to the user unless the goods or services are determined to be goods or services desired or needed by the user.

8. The method of claim 6 , wherein the goods or services are determined to be goods or services desired or needed by the user based at least in part on a sound sample detected using a sound sensor of at least one of the first device and the second device.

9. The method of claim 8 , wherein the first device is a smartphone, and the second device is a smart speaker.

10. The method of claim 8 , wherein determining the goods or services as goods or services desired or needed by the user further comprises analyzing the sound sample based on the biometric voice signature of the user.

11. The method of claim 8 , wherein the sound sample is a first sound sample detected using the first device, wherein determining the goods or services as goods or services desired or needed by the user further comprises detecting a second sound sample using the second device, and wherein the goods or services are determined to be goods or services desired or needed by the user based on both the first and second sound samples.

12. The method of claim 11 , wherein determining the goods or services as goods or services desired or needed by the user further comprises determining that a combination of the first and second phrases indicates that the goods or services are goods or services desired or needed by the user.

13. The method of claim 12 , wherein the first and second sound samples do not overlap in time.

14. The method of claim 13 , wherein the first and second sound samples are detected on different days.

15. The method of claim 12 , wherein the first and second devices are not co-located.

16. The method of claim 6 , wherein determining the goods or services as goods or services desired or needed by the user comprises:
detecting a first sound sample and analyzing the first sound sample to identify a first issue fragmented issue indicator;
detecting a second sound sample and analyzing the second sound sample to identify a second fragmented issue indicator, wherein the second sound sample is non-overlapping in time with the first sound sample; and
determining that the first and second fragmented issue indicators together indicate that the user desires or needs the goods or services.

17. The method of claim 16 , wherein the first fragmented issue indicator and the second fragmented issue indicators are phrases spoken by a first user and a second user, respectively.

18. The method of claim 17 , wherein determining the goods or services as goods or services desired or needed by the user comprises:
identifying a first biometric voice signature of the first user in the first sound sample;
identifying a second biometric voice signature of the second user in the second sound sample; and
determining that the first and second users are related, and that the first and second issue indicators are related.

19. A first device comprising:
a sound sensor configured to detect ambient sounds;
a location sensor configured to detect location data associated with the first device;
a network interface configured to communicate via a telecommunications network;
one or more user interfaces configured to present perceptible elements; and
a processor and memory having instructions that, when executed by the processor, cause the processor to perform operations comprising:
capturing a first sound recording using a first sound sensor the first device, and capturing a second sound recording using a second sound sensor of a second device;
analyzing the first sound recording to identify a biometric voice signature of a user and detecting a first phrase spoken by the user in the first sound recording;
analyzing the second sound recording to identify the biometric voice signature of the user and detecting a second phrase spoken by the user in the second sound recording;
identifying a good or service based on the first and second phrases spoken by the user in the first and second sound recordings, respectively;
identifying a sound signature based on the ambient sounds detected using the sound sensor;
detect a physical location of the first device based on the sound signature being indicative of the physical location;
determine that the physical location corresponds with a source of the identified good or service; and
in response to determining that the physical location corresponds with the source of the identified good or service:
(i) receive, from a service provider computing system, loan data for an underwritten loan for purchasing the goods or services, the underwritten loan comprising an interest rate and a loan amount generated by the service provider computing system based on the identified good or service, an account balance of the user, and an amount of debt

Assignees

• Wells Fargo Bank Na

Inventors

• Brandt Balin K
• Fisher Laura
• Floyd Marie Jeanette
• Mcgee Katherine J
• Rench Teresa Lynn
• Vangala Sruthi

Classifications

• G06Q10/40 Primary

  Business processes related to social networking or social networking services · CPC title

• G10L15/22

  Procedures used during a speech recognition process, e.g. man-machine dialogue · CPC title

• G06Q20/3676

  Balancing accounts · CPC title

• G06Q20/0855

  involving a third party · CPC title

• G06Q20/3224

  Transactions dependent on location of M-devices · CPC title