Information processing apparatus, information processing method and non-transitory recording medium

Patent metadata

Field	Value
Publication number	US-11625767-B2
Application number	US-202117231254-A
Country	US
Kind code	B2
Filing date	Apr 15, 2021
Priority date	Apr 17, 2020
Publication date	Apr 11, 2023
Grant date	Apr 11, 2023

Abstract

The present disclosure provides a technique to encourage a user who is lent a vehicle to obey manners at time of using the vehicle. In the present disclosure, a controller executes: informing a user who is lent a vehicle of information indicating a plurality of manners provisions about use of the vehicle; acquiring a picked-up image of the vehicle about the plurality of manners provisions at time of returning the vehicle; and calculating an evaluation value for obedience of the plurality of manners provisions, based on the picked-up image.

First claim

What is claimed is:

1. An information processing apparatus, comprising at least one processor configured to execute operations of:
acquiring, from a data storage, manners information indicating a plurality of manners provisions for use of a vehicle;
transmitting the manners information to a user terminal owned by a user who is lent the vehicle;
receiving, from the user terminal, a starting picked-up image of the vehicle about the plurality of manners provisions at a starting time of use of the vehicle;
receiving, from the user terminal, a returning picked-up image of the vehicle about the plurality of manners provisions at time of returning the vehicle;
calculating a user evaluation value for obedience of the plurality of manners provisions, based on a comparison of the starting picked-up image and the returning picked-up image;
determining a necessity for a watcher to watch the user in a next rental of a vehicle by the user, in a case where the user evaluation value is equal to or below a threshold;
selecting the watcher;
generating watcher information indicating that the user is requested to approve the watcher as a passenger;
transmitting the watcher information to each of the user terminal and a watcher terminal owned by the watcher;
recording the user evaluation value calculated for the user at the time of returning the vehicle during the next rental as a watcher evaluation value of the watcher;
generating watcher incentive information for the watcher in response to the watcher evaluation value; and
transmitting the watcher incentive information to the watcher terminal.

2. The information processing apparatus according to claim 1 , wherein the at least one processor is further configured to execute operations of:
generating user incentive information for the user corresponding to the user evaluation value; and
providing the user incentive information to the user.

3. The information processing apparatus according to claim 2 , wherein
the user incentive information and the watcher incentive information each indicate at least one of discount on a fee for using the vehicle, priority at a time of using the vehicle, a coupon for receiving a predetermined service, points in a predetermined point system, a lot, electronic money, music, a still image, and a moving image.

4. The information processing apparatus according to claim 1 , wherein
the plurality of manners provisions include at least one of performing cleaning inside the vehicle, cleaning up trash, replenishing energy for traveling up to a remaining amount at the starting time of use, and not leaving anything.

5. The information processing apparatus according to claim 1 , wherein
when the user evaluation value at a time of the user having used the vehicle is equal to or below a threshold, the at least one processor generates information indicating a penalty for the user, the information being provided for the user.

6. The information processing apparatus according to claim 1 , wherein
the at least one processor is further configured to execute an operation of acquiring information indicating a traveling situation of the vehicle during driving of the vehicle by the user; and
the user evaluation value for obedience of the plurality of manners provisions is calculated based on the returning picked-up image and the information indicating the traveling situation.

7. An information processing method, the method comprising:
acquiring, from a data storage, manners information indicating a plurality of manners provisions for use of a vehicle;
transmitting the manners information to a user terminal owned by a user who is lent the vehicle;
receiving, from the user terminal, a starting picked-up image of the vehicle about the plurality of manners provisions at a starting time of use of the vehicle;
receiving, from the user terminal, a returning picked-up image of the vehicle about the plurality of manners provisions at time of returning the vehicle;
calculating a user evaluation value for obedience of the plurality of manners provisions, based on a comparison of the starting picked-up image and the returning picked-up image;
determining a necessity for a watcher to watch the user in a next rental of a vehicle by the user, in a case where the user evaluation value is equal to or below a threshold;
selecting the watcher;
generating watcher information indicating that the user is requested to approve the watcher as a passenger;
transmitting the watcher information to each of the user terminal and a watcher terminal owned by the watcher;
recording the user evaluation value calculated for the user at the time of returning the vehicle during the next rental as a watcher evaluation value of the watcher;
generating watcher incentive information for the watcher in response to the watcher evaluation value; and
transmitting the watcher incentive information to the watcher terminal.

8. The information processing method according to claim 7 , further comprising:
generating user incentive information for the user corresponding to the user evaluation value; and
providing the user incentive information to the user.

9. The information processing method according to claim 8 , wherein
the user incentive information and the watcher incentive information each indicate at least one of discount on a fee for using the vehicle, priority at a time of using the vehicle, a coupon for receiving a predetermined service, points in a predetermined point system, a lot, electronic money, music, a still image, and a moving image.

10. The information processing method according to claim 7 , wherein
the plurality of manners provisions include at least one of performing cleaning inside the vehicle, cleaning up trash, replenishing energy for traveling up to a remaining amount at the starting time of use, and not leaving anything.

11. The information processing method according to claim 7 , further comprising:
when the user evaluation value at a time of the user having used the vehicle is equal to or below a threshold, generating information indicating a penalty for the user, the information being provided for the user.

12. The information processing method according to claim 7 , further comprising acquiring information indicating a traveling situation of the vehicle during driving of the vehicle by the user;
wherein the user evaluation value for obedience of the plurality of manners provisions is calculated based on the returning picked-up image and the information indicating the traveling situation.

13. A non-transitory storage medium storing a program for causing a computer of a user who is lent a vehicle to execute operations of:
receiving manners information indicating a plurality of manners provisions about use of the vehicle;
acquiring a starting picked-up image of the vehicle about the plurality of manners provisions at a starting time of use of the vehicle;
transmitting the starting picked-up image to an information processing apparatus that executes processing relating to the starting picked-up image;
acquiring a returning picked-up image of the vehicle about the plurality of manners provisions at time of returning the vehicle;
transmitting the returning picked-up image to a the information processing apparatus;
receiving user incentive information for the user from the information processing apparatus, the user incentive information being generated based on a user evaluation value for obedience of the plurality of manners provisions calculated based on a comparison of the starting picked-up image and the returning picked-up image; and
receiving, from the information processing

Assignees

• Toyota Motor Co Ltd

Inventors

• Sakurada Shin
• Nishimura Kazuya
• Ando Masaru
• Honda Toshinari

Classifications

• G06Q30/0212 Primary

  Chance discounts or incentives · CPC title

• G06Q30/0645 Primary

  Rental transactions; Leasing transactions · CPC title

• G06Q30/0208 Primary

  Trade or exchange of goods or services in exchange for incentives or rewards · CPC title

• G06Q50/30

  Physics · mapped topic

• G06Q50/40

  Business processes related to the transportation industry (shipping G06Q10/083) · CPC title