Monitoring and using telemetry data

Patent metadata

Field	Value
Publication number	US-11620679-B2
Application number	US-202117528787-A
Country	US
Kind code	B2
Filing date	Nov 17, 2021
Priority date	Jul 13, 2011
Publication date	Apr 4, 2023
Grant date	Apr 4, 2023

Abstract

Aspects of the disclosure relate to monitoring and using telemetry information in various ways. For example, a system that monitors telemetry information may include a user that gathers telemetry information of a device and transmits the information to a monitored room. A manager may join a monitored room and monitor the monitored room for particular types of telemetry information. In one example, a manager may determine whether a downstream device is experiencing a network problem, such as a low bitrate. A manager may also transmit commands to the player via the monitored room, which causes the downstream device to operate in accordance with the transmitted command. In one example, a manager may transmit a command that causes a player to decode a particular service.

First claim

The invention claimed is:

1. A method comprising:
joining, by a first computing device, a communication session that is configured to allow members of the communication session to transmit information based on a messaging protocol;
receiving, by the first computing device, from a second computing device, and via the communication session, a telemetry information message that is formatted according to the messaging protocol and indicates that the second computing device received data associated with a service;
determining, by the first computing device and based on the telemetry information message, that a criterion associated with receiving the data associated with the service has been satisfied; and
sending, using the messaging protocol, a message indicating that the criterion has been satisfied.

2. The method of claim 1 , wherein the telemetry information message indicates one or more of:
a bitrate at which the second computing device received the data;
a current service from which the second computing device is decoding data;
a time at which the second computing device began decoding the data;
a length of time over which the second computing device decoded the data;
a manifest associated with the service;
insertion of an advertisement in a data stream of the service;
output of an advertisement by the second computing device; or
a user interaction with an advertisement output by the second computing device.

3. The method of claim 1 , wherein the communication session is a chat room, and the messaging protocol comprises one or more of the following: an instant messaging protocol, a chat messaging protocol, a real-time text-based messaging protocol, a presence-related protocol, or Extensible Messaging and Presence Protocol (XMPP).

4. The method of claim 1 , wherein the criterion being satisfied indicates one or more of:
a problem associated with decoding the service;
a problem associated with distribution of the service;
a change in a number of devices receiving data associated with the service;
a bitrate outside of an expected bitrate threshold;
a number of devices experiencing a network condition;
a threshold output time for an advertisement; or
a threshold interaction time for an advertising application.

5. The method of claim 1 , wherein the message indicating that the criterion has been satisfied comprises a command configured to cause the second computing device to post an additional telemetry information message to the communication session.

6. The method of claim 1 , wherein the communication session is further configured to make information posted to the communication session accessible to each member of the communication session.

7. The method of claim 1 , wherein the communication session comprises automated postings of telemetry messages from a plurality of video playback devices respectively associated with a plurality of different users.

8. The method of claim 1 , further comprising:
retrieving, based on the determining that the criterion has been satisfied, one or more prior telemetry information messages that were posted to the communication session.

9. A system comprising:
a first computing device; and
a second computing device;
wherein the first computing device comprises:
one or more first processors; and
first memory storing first executable instructions that, when executed by the one or more first processors, cause the first computing device to:
join a communication session that is configured to allow members of the communication session to transmit information based on a messaging protocol;
receive, from the second computing device and via the communication session, a telemetry information message that is formatted according to the messaging protocol and indicates that the second computing device received data associated with a service;
determine based on the telemetry information message, that a criterion associated with receiving the data associated with the service has been satisfied; and
send, using the messaging protocol, a message indicating that the criterion has been satisfied; and

wherein the second computing device comprises:
one or more second processors; and
second memory storing second executable instructions that, when executed by the one or more second processors, cause the second computing device to:
send the telemetry information message.

10. The system of claim 9 , wherein the telemetry information message indicates one or more of:
a bitrate at which the second computing device received the data;
a current service from which the second computing device is decoding data;
a time at which the second computing device began decoding the data;
a length of time over which the second computing device decoded the data;
a manifest associated with the service;
insertion of an advertisement in a data stream of the service;
output of an advertisement by the second computing device; or
a user interaction with an advertisement output by the second computing device.

11. The system of claim 9 , wherein the communication session is a chat room, and the messaging protocol comprises one or more of the following: an instant messaging protocol, a chat messaging protocol, a real-time text-based messaging protocol, a presence-related protocol, or Extensible Messaging and Presence Protocol (XMPP).

12. The system of claim 9 , wherein the criterion being satisfied indicates one or more of:
a problem associated with decoding the service;
a problem associated with distribution of the service;
a change in a number of devices receiving data associated with the service;
a bitrate outside of an expected bitrate threshold;
a number of devices experiencing a network condition;
a threshold output time for an advertisement; or
a threshold interaction time for an advertising application.

13. The system of claim 9 , wherein the message indicating that the criterion has been satisfied comprises a command configured to cause the second computing device to post an additional telemetry information message to the communication session.

14. The system of claim 9 , wherein the communication session is further configured to make information posted to the communication session accessible to each member of the communication session.

15. The system of claim 9 , wherein the communication session comprises automated postings of telemetry messages from a plurality of video playback devices respectively associated with a plurality of different users.

16. The system of claim 9 , wherein the first executable instructions, when executed by the one or more first processors, further cause the first computing device to:
retrieve, based on the determining that the criterion has been satisfied, one or more prior telemetry information messages that were posted to the communication session.

17. A non-transitory computer readable medium storing instructions that, when executed, cause:
joining a communication session that is configured to allow members of the communication session to transmit information based on a messaging protocol;
receiving, from a computing device and via the communication session, a telemetry information message that is formatted according to the messaging protocol and indicates that the computing device received data associated with a service
determining, based on the telemetry information message, that a criterion associated with receiving the data associated with the service has been satisfied; and
sending, using the messaging protocol, a message indicating that the criterion has been satisfi

Assignees

• Comcast Cable Comm Llc

Inventors

• Field Brian
• Van Doorn Jan
• Kiok Joseph
• Groustra Daniel
• Torluemke Mark
• Hall Jim
• Leddy John

Classifications

• G06Q30/0272

  Period of advertisement exposure · CPC title

• G06Q30/0242

  Determining effectiveness of advertisements · CPC title

• H04W4/027

  using movement velocity, acceleration information · CPC title

• H04L67/025

  for remote control or remote monitoring of applications · CPC title

• G06Q30/0261 Primary

  based on user location · CPC title