Facilitating cross-organization communications

Patent metadata

Field	Value
Publication number	US-11582178-B2
Application number	US-202217572191-A
Country	US
Kind code	B2
Filing date	Jan 10, 2022
Priority date	Apr 17, 2020
Publication date	Feb 14, 2023
Grant date	Feb 14, 2023

Abstract

Techniques are described for expediting a generation of a means of communication between two people associated with different organizations. A first person associated with a communication platform may submit a request to the communication platform to generate an invitation to communicate via the communication platform. The first person may provide the invitation to a second person directly or via the communication platform. Responsive to receiving an indication that the second person has accepted the invitation, the communication platform may generate the means of communication between the first person and the second person. The communication platform may update respective user interfaces to include the means of communication. The communication platform may process messages and/or data between the first person and the second person that is input on the respective user interface and sent via the means of communication.

First claim

What is claimed is:

1. A system comprising:
one or more processors; and
computer readable media storing instructions that, when executed, cause the system to perform operations comprising:
receiving, from a first client associated with a first user, a request to generate an invitation for enabling the first user to communicate with a second user and a third user via a communication platform without receiving an approval from an administrator of a communication platform account associated with the first user, wherein the invitation is accessible to the second user via a second client and the third user via a third client, and wherein the first user is associated with a first organization, the second user is associated with a second organization that is different than the first organization, and the third user is associated with a third organization that is different than the first organization and the second organization;
receiving, from the second client and in response to the request, a first response to accept the request to communicate with the first user and the third user via the communication platform based at least in part on a first identifier associated with the invitation;
receiving, from the third client and in response to the request, a second response to accept the request to communicate with the first user and the second user via the communication platform based at least in part on a second identifier associated with the invitation; and
based at least in part on receiving the first response and the second response, generating a group message for communication between the first user, the second user, and the third user, wherein the group message for communication enables communications to be transmitted between the first client, the second client, and the third client via the communication platform.

2. The system of claim 1 , the operations further comprising:
receiving, from the first client, a first setting associated with the first organization, the first setting enabling users of the first organization to communicate with other users of at least one of the second organization or the third organization without receiving prior approval.

3. The system of claim 1 , the operations further comprising:
based at least in part on a determination that the second user is not associated with the communication platform, sending, to the second client, a second request for information; and
receiving, from the second client, the information,
wherein the group message for communication is generated based at least in part on the information.

4. The system of claim 1 , the operations further comprising:
receiving, from one of the second client or the third client, an indication to terminate the group message; and
based at least in part on the indication, disabling the group message for communication.

5. The system of claim 1 , wherein the group message is associated with a channel of the communication platform.

6. The system of claim 1 , wherein the invitation comprises a unique code that is associated with the first user.

7. The system of claim 1 , wherein at least one of the second organization or the third organization is unvetted by the administrator prior to receiving the request from the first user.

8. A method comprising:
receiving, from a first client associated with a first user, a request to generate an invitation for enabling the first user to communicate with a second user and a third user via a communication platform without receiving an approval from an administrator of a communication platform account associated with the first user, wherein the invitation is accessible to the second user via a second client and the third user via a third client, and wherein the first user is associated with a first organization, the second user is associated with a second organization that is different than the first organization, and the third user is associated with a third organization that is different than the first organization and the second organization;
receiving, from the second client and in response to the request, a first response to accept the request to communicate with the first user and the third user via the communication platform based at least in part on a first identifier associated with the invitation;
receiving, from the third client and in response to the request, a second response to accept the request to communicate with the first user and the second user via the communication platform based at least in part on a second identifier associated with the invitation; and
based at least in part on receiving the first response and the second response, generating a group message for communication between the first user, the second user, and the third user, wherein the group message for communication enables communications to be transmitted between the first client, the second client, and the third client via the communication platform.

9. The method of claim 8 , further comprising:
receiving, from the first client, a first setting associated with the first organization, the first setting enabling users of the first organization to communicate with other users of at least one of the second organization or the third organization without receiving prior approval.

10. The method of claim 8 , further comprising:
based at least in part on a determination that the second user is not associated with the communication platform, sending, to the second client, a second request for information; and
receiving, from the second client, the information,
wherein the group message for communication is generated based at least in part on the information.

11. The method of claim 8 , further comprising:
receiving, from one of the second client or the third client, an indication to terminate the group message; and
based at least in part on the indication, disabling the group message for communication.

12. The method of claim 8 , wherein the group message is associated with a channel of the communication platform.

13. The method of claim 8 , wherein the invitation comprises a unique code that is associated with the first user.

14. The method of claim 8 , wherein at least one of the second organization or the third organization is unvetted by the administrator prior to receiving the request from the first user.

15. One or more non-transitory computer-readable media storing computer-executable instructions that, when executed by one or more processors of a computing device, cause the computing device to perform operations comprising:
receiving, from a first client associated with a first user, a request to generate an invitation for enabling the first user to communicate with a second user and a third user via a communication platform without receiving an approval from an administrator of a communication platform account associated with the first user, wherein the invitation is accessible to the second user via a second client and the third user via a third client, and wherein the first user is associated with a first organization, the second user is associated with a second organization that is different than the first organization, and the third user is associated with a third organization that is different than the first organization and the second organization;
receiving, from the second client and in response to the request, a first response to accept the request to communicate with the first user and the third user via the communication platform based at least in part on a first identifier associated with the invitation;
receiving, from the third client and in response to the request, a second re

Assignees

• Slack Tech Llc
• Salesforce Inc

Inventors

• Delp Shanan
• Sullivan Christopher
• Moore Jaron
• Marshall Kevin

Classifications

• H04L51/56

  Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM] · CPC title

• H04L12/1827

  Network arrangements for conference optimisation or adaptation · CPC title

• H04L51/18

  Commands or executable codes · CPC title

• H04W4/06

  Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services · CPC title

• H04W4/12

  Messaging; Mailboxes; Announcements · CPC title