Systems and methods for a smart virtual queue

Patent metadata

Field	Value
Publication number	US-11568333-B2
Application number	US-201916714223-A
Country	US
Kind code	B2
Filing date	Dec 13, 2019
Priority date	Jun 27, 2019
Publication date	Jan 31, 2023
Grant date	Jan 31, 2023

Abstract

A system includes a virtual queue controller configured to receive an indication of a reduced capacity event from an amusement park attraction, determine a reduction in capacity of the attraction, identify each guest having a return time in a virtual queue of the attraction that is affected by the reduced capacity event, remove guests having affected return times from the virtual queue, and generate a reaccommodation time slot for the guests removed from the virtual queue, select two or more updated return times within the reaccommodation time slot for each of the guests removed from the virtual queue, provide a notification to each guest removed from the virtual queue requesting guest input to select a single updated return time from the two or more updated return times, and return each guest to the virtual queue upon receiving a corresponding selection of the single updated return time.

First claim

The invention claimed is:

1. A virtual queue system, comprising:
a sensor assembly of an attraction configured to detect a number of guests in a loading line of the attraction from guest-associated devices of the guests;
a virtual queue controller comprising a processor and a memory, wherein the processor is configured to execute instructions accessed from the memory to cause the virtual queue controller to:
receive a signal comprising the number of detected guests communicated from the sensor assembly;
generate an indication of a reduced capacity event of the attraction based on the number of detected guests in the loading line exceeding a predetermined threshold;
determine a percentage reduction in capacity of the attraction responsive to the indication of the reduced capacity event, wherein the reduced capacity event comprises at least a partial shutdown, wherein at least one ride vehicle, ride seat, or some combination thereof is taken out of operation during the partial shutdown;
identify affected guests of the guests having a return time in a virtual queue of the attraction that is affected by the reduced capacity event based on the percentage reduction in capacity;
remove affected guests from the virtual queue to maintain a predetermined relationship between attraction return times and a capacity of the attraction, wherein the capacity of the attraction is updated responsive to the percentage reduction in capacity;
generate a reaccommodation time slot for the affected guests removed from the virtual queue, wherein the controller incrementally adjusts a length of the reaccommodation time slot as guests are removed from the virtual queue, and wherein the reaccommodation time slot is subsequent to all affected return times of the affected guests;
select two or more updated return times within the reaccommodation time slot for each of the guests removed from the virtual queue;
generate and transmit a notification to each guest removed from the virtual queue, requesting guest input to select a single updated return time from the two or more updated return times; and
return each guest to the virtual queue upon receiving a corresponding selection of the single updated return time.

2. The virtual queue system of claim 1 , wherein the reduced capacity event further comprises a downtime event for the attraction.

3. The virtual queue system of claim 1 , wherein a number of the affected guests is based on a number of seats in the at least one ride vehicle.

4. The virtual queue system of claim 3 , wherein the affected guests comprise a subset of all guests scheduled during the reduced capacity event.

5. The virtual queue system of claim 1 , wherein the virtual queue controller comprises communications circuitry configured to communicate the notification to respective guest-associated devices of each guest removed from the virtual queue.

6. The virtual queue system of claim 1 , wherein the reaccommodation time slot is subsequent to an estimated end of the reduced capacity event.

7. The virtual queue system of claim 1 , wherein the reaccommodation time slot is concurrent with the reduced capacity event.

8. The virtual queue system of claim 1 , wherein the virtual queue controller is configured to estimate an amount of no-show return times for the attraction based at least in part on historical data and current virtual queue data, wherein at least a portion of the reaccommodation time slot comprises excess capacity return times configured to fill predicted no show return times after the reduced capacity event ends.

9. The virtual queue system of claim 1 , wherein the virtual queue controller is configured to identify the affected guests by determining existing return times in a time window are greater than a predetermined percentage of the reduced capacity of the attraction.

10. A virtual queue system, comprising:
an attraction comprising a capacity based on a number of available guest seats;
a virtual queue controller comprising a processor and a memory, wherein the virtual queue controller is configured to execute, by the processor, instructions accessed from the memory to cause the virtual queue controller to:
receive queue information communicated from a sensor assembly, wherein the queue information is indicative of a number of detected guests in a loading line of the attraction based on detection of guest-associated devices of the guests by the sensor assembly;
generate an indication of a reduced capacity event of the attraction based on the number of detected guests in the loading line exceeding a predetermined threshold and wherein the reduced capacity event comprises at least a partial shutdown, wherein at least one ride vehicle, ride seat, or some combination thereof is taken out of operation during the partial shutdown;
output a notification to reduce guest admittance to the attraction from a virtual queue by an amount corresponding to a percentage reduction in capacity of the attraction responsive to the indication of the reduced capacity event;
identify guests having affected return times in the virtual queue, wherein the affected return times are associated with return times to the attraction during the reduced capacity event;
remove at least one guest having one of the affected return times from the virtual queue to maintain a predetermined relationship between return times and a capacity of the attraction, wherein the capacity of the attraction is responsive to the percentage reduction in capacity;
generate a reaccommodation space in the virtual queue, wherein the processor incrementally adjusts the reaccommodation space in response to the at least one guest that is removed from the virtual queue;
generate and transmit a guest notification to a guest-associated device associated with the at least one guest removed from the virtual queue, the guest notification indicating removal from the virtual queue and a plurality of new return times corresponding to the reaccommodation space;
receive a selection notification of a selection of one new return time of the plurality of new return times by the guest via the guest-associated device; and

validate the selected new return time when presented for entry at or later than the new return time.

11. The virtual queue system of claim 10 , wherein the plurality of new return times are scheduled for a time subsequent to the reduced capacity event.

12. The virtual queue system of claim 10 , wherein the reduced capacity event comprises a loss of available guest seats of a single ride vehicle.

13. The virtual queue system of claim 10 , wherein the at least one guest removed from the virtual queue comprises a subset of a group of guests having a same return time such that only some guests having the same return time are removed from the virtual queue.

14. The virtual queue system of claim 10 , wherein the reaccommodation space is based at least in part on a total number of affected guests removed from the virtual queue.

15. A method, comprising:
receiving queue information from a sensor assembly of an attraction, wherein the queue information is indicative of a number of detected guests in a loading line of the attraction;
determining, by a processor, a percentage reduced capacity event based on the queue information based on the number of detected guests in the loading line exceeding a predetermined threshold, wherein the reduced capacity event comprises an estimated reduction in guest throughput for the attraction based on at least one ride vehicle, ride seat, or some combination thereof taken out of operation during the percentage reduced capacity event;

Assignees

• Universal City Studios Llc

Inventors

• Linguanti Nicholas
• Barreto Casey
• Kelly William Austin
• Hanley Kyle P
• Traynor Mark James

Classifications

• G06Q10/0631 Primary

  Resource planning, allocation, distributing or scheduling for enterprises or organisations · CPC title

• A63G21/18

  Water-chutes · CPC title

• A63G4/00 Primary

  Accessories for roundabouts not restricted to one of groups A63G1/00 or A63G3/00 · CPC title

• A63G31/00

  Amusement arrangements · CPC title

• A63G7/00

  Up-and-down hill tracks; Switchbacks · CPC title