Contact tracing as a service using a database system

Patent metadata

Field	Value
Publication number	US-11551819-B2
Application number	US-202016944644-A
Country	US
Kind code	B2
Filing date	Jul 31, 2020
Priority date	Jul 31, 2020
Publication date	Jan 10, 2023
Grant date	Jan 10, 2023

Abstract

One or more enrollment messages may be received via a communication message. The enrollment messages may include identification information associated with a designated person, health status information indicating the presence or absence of one or more medical symptoms associated with the designated person, and contact information identifying one or more individuals with which the designated person has recently come into physical proximity. A visual representation of a contact tracing graph may be generated for presentation on a user interface.

First claim

The invention claimed is:

1. A method comprising:
receiving, via a database system, one or more enrollment messages including identification information associated with a designated person, the one or more enrollment messages further including contact information identifying one or more individuals with which the designated person has recently come into physical proximity;
identifying health status information indicating a presence or absence of one or more medical symptoms associated with the designated person based on information included in the one or more enrollment messages;
generating a visual representation of a contact tracing graph for presentation on a user interface using the health status information and the contact information in the one or more enrollment messages, the contact tracing graph including the designated person and identifying one or more individuals with which the designated person has recently come into physical proximity;
receiving, via the visual representation, a selection of a first individual in the one or more individuals;
determining enrollment information for the first individual, wherein the enrollment information includes health status information for the first individual;
changing displayed information in the visual representation based on the health status information;
processing information for the visual representation select a second individual on the visual representation, wherein the second individual is selected based on the visual representation that was changed and prioritization information associated with the contact tracing graph; and
providing an aid to select the second individual on the visual representation.

2. The method recited in claim 1 , wherein the one or more enrollment messages include a calendar import message in which one or more calendar events are imported from a digital calendar associated with the designated person, and where a first one of the individuals is identified by being included in one of the calendar events.

3. The method recited in claim 1 , wherein the one or more enrollment messages include a chat bot communication message in which the designated person communicates with a chat bot via one or more text message, and wherein a database record is created based at least in part on natural language processing performed on the chat bot communication message.

4. The method recited in claim 1 , wherein a time, a date, a location, and a type of action associated with the physical proximity is associated with the one or more individuals.

5. The method recited in claim 1 , wherein the visual representation of the contact tracing graph is presented in a user interface that facilitates communication with and enrollment of the individuals with whom the designated person has recently come into physical proximity.

6. The method recited in claim 1 , wherein the database system is accessible via an on-demand computing services environment providing computing services to a plurality of organizations, and wherein database records for the contact tracing graph are associated with a designated one of the plurality of organizations.

7. The method recited in claim 1 , wherein the database system is a multi-tenant database system configured to store information associated with a plurality of organizations, and wherein database records for the contact tracing graph are associated with a designated one of the plurality of organizations.

8. A system configured to perform a method, the method comprising:
receiving, via a database system, one or more enrollment messages including identification information associated with a designated person, the one or more enrollment messages further including contact information identifying one or more individuals with which the designated person has recently come into physical proximity;
identifying health status information indicating a presence or absence of one or more medical symptoms associated with the designated person based on information included in the one or more enrollment messages;
generating a visual representation of a contact tracing graph for presentation on a user interface using the health status information and the contact information in the one or more enrollment messages, the contact tracing graph including the designated person and identifying one or more individuals with which the designated person has recently come into physical proximity;
receiving, via the visual representation, a selection of a first individual in the one or more individuals;
determining enrollment information for the first individual, wherein the enrollment information includes health status information for the first individual;
changing displayed information in the visual representation based on the health status information;
processing information for the visual representation select a second individual on the visual representation, wherein the second individual is selected based on the visual representation that was changed and prioritization information associated with the contact tracing graph; and
providing an aid to select the second individual on the visual representation.

9. The system recited in claim 8 , wherein the one or more enrollment messages include a calendar import message in which one or more calendar events are imported from a digital calendar associated with the designated person, and where a first one of the individuals is identified by being included in one of the calendar events.

10. The system recited in claim 8 , wherein the one or more enrollment messages include a chat bot communication message in which the designated person communicates with a chat bot via one or more text message, and wherein a first database record is created based at least in part on natural language processing performed on the chat bot communication message.

11. The system recited in claim 8 , wherein a time, a date, a location, and a type of action associated with the physical proximity is associated with the one or more individuals.

12. The system recited in claim 8 , wherein the visual representation of the contact tracing graph is presented in a user interface that facilitates communication with and enrollment of the individuals with whom the designated person has recently come into physical proximity.

13. The system recited in claim 8 , wherein the database system is accessible via an on-demand computing services environment providing computing services to a plurality of organizations, and wherein database records for the contact tracing graph are associated with a designated one of the plurality of organizations.

14. The system recited in claim 8 , wherein the database system is a multi-tenant database system configured to store information associated with a plurality of organizations, and wherein database records for the contact tracing graph are associated with a designated one of the plurality of organizations.

15. One or more non-transitory computer readable media having instructions stored thereon for performing a method, the method comprising:
receiving, via a database system, one or more enrollment messages including identification information associated with a designated person, the one or more enrollment messages further including contact information identifying one or more individuals with which the designated person has recently come into physical proximity;
identifying health status information indicating a presence or absence of one or more medical symptoms associated with the designated person based on information included in the one or more enrollment messages;
generating a visual representation of a contac

Assignees

• Salesforce Com Inc

Inventors

• Subramanian Balakrishnan
• Smith Simon
• Pickard Bethany
• Tang yuhuan
• Mittal Ruchika
• Salman Emad
• Gopalan Sriram

Classifications

• G16H50/30

  for calculating health indices; for individual health risk assessment · CPC title

• G16H50/70

  for mining of medical data, e.g. analysing previous cases of other patients · CPC title

• G16H50/80 Primary

  for detecting, monitoring or modelling epidemics or pandemics, e.g. flu · CPC title

• H04W4/029 Primary

  Location-based management or tracking services · CPC title

• G16H40/67

  for remote operation · CPC title