Methods and apparatuses for managing limited engagement by external email resource entity within a group-based communication system

Patent metadata

Field	Value
Publication number	US-11539653-B2
Application number	US-202117503757-A
Country	US
Kind code	B2
Filing date	Oct 18, 2021
Priority date	Jan 31, 2019
Publication date	Dec 27, 2022
Grant date	Dec 27, 2022

Abstract

Method, system, apparatus, and computer program product for programmatically managing limited engagement by an external email resource entity with a group-based communication interface of a group-based communication system are described herein.

First claim

What is claimed is:

1. One or more non-transitory computer-readable media storing computer-executable instructions that, when executed by a processor, perform a method of managing limited engagement by an external email resource entity with a group-based communication interface of a group-based communication system, the method comprising:
receiving a communication message of a channel message corpus associated with a group-based communication channel identifier;
applying a limited engagement protocol to the communication message of the channel message corpus associated with the group-based communication channel identifier;
determining a number of a plurality of unsent messages of the one or more communication messages that have not been transmitted to an external email resource address associated with the external email resource entity identifier;
in accordance with a determination that the number of unsent messages exceeds predetermined threshold, generating an email message including the communication message and an additional communication message of the channel message corpus associated with the group-based communication channel identifier; and
transmitting the email message to the external email resource address associated with the external email resource entity identifier.

2. The non-transitory computer-readable media of claim 1 , wherein the email message further includes a tracking pixel.

3. The non-transitory computer-readable media of claim 1 , wherein the email message includes each unsent message of the plurality of unsent messages.

4. The non-transitory computer-readable media of claim 1 , wherein the method further comprises: receiving a reaction notification associated with the generated email message, the reaction notification comprising a reaction identifier, a communication message identifier associated with the communication message, and the external email resource entity identifier; and including the reaction in the generated email message.

5. The non-transitory computer-readable media of claim 4 , wherein the method further comprises: responsive to receiving the reaction notification, adjusting the predetermined threshold.

6. The non-transitory computer-readable media of claim 4 , wherein the reaction notification further comprises a message reaction formatted as one or more communication messages.

7. The non-transitory computer-readable media of claim 4 , wherein the reaction notification further comprises a message reaction formatted as a communication message thread.

8. A method of managing limited engagement by an external email resource entity with a group-based communication interface of a group-based communication system, comprising:
receiving a communication message of a channel message corpus associated with a group-based communication channel identifier;
applying a limited engagement protocol to the communication message of the channel message corpus associated with the group-based communication channel identifier;
determining a number of a plurality of unsent messages of the one or more communication messages that have not been transmitted to an external email resource address associated with the external email resource entity identifier;
in accordance with a determination that the number of unsent messages exceeds predetermined threshold, generating an email message including the communication message and an additional communication message of the channel message corpus associated with the group-based communication channel identifier; and
transmitting the email message to the external email resource address associated with the external email resource entity identifier.

9. The method of claim 8 , wherein the email message further includes a tracking pixel.

10. The method of claim 8 , wherein the email message includes each unsent message of the plurality of unsent messages.

11. The method of claim 8 , further comprising:
receiving a reaction notification associated with the generated email message, the reaction notification comprising a reaction identifier, a communication message identifier associated with the communication message, and the external email resource entity identifier; and
including the reaction in the generated email message.

12. The method of claim 11 , further comprising:
responsive to receiving the reaction notification, adjusting the predetermined threshold.

13. The method of claim 11 , wherein the reaction notification further comprises a message reaction formatted as one or more communication messages.

14. The method of claim 11 , wherein the reaction notification further comprises a message reaction formatted as a communication message thread.

15. A system for managing limited engagement by an external email resource entity with a group-based communication interface of a group-based communication system, comprising:
at least one processor; and
one or more non-transitory computer-readable media storing computer-executable instructions that, when executed by the at least one processor, perform a method comprising:
receiving a communication message of a channel message corpus associated with a group-based communication channel identifier;
applying a limited engagement protocol to the communication message of the channel message corpus associated with the group-based communication channel identifier;
determining a number of a plurality of unsent messages of the one or more communication messages that have not been transmitted to an external email resource address associated with the external email resource entity identifier;
in accordance with a determination that the number of unsent messages exceeds predetermined threshold, generating an email message including the communication message and an additional communication message of the channel message corpus associated with the group-based communication channel identifier; and
transmitting the email message to the external email resource address associated with the external email resource entity identifier.

16. The system of claim 15 , wherein the email message further includes a tracking pixel.

17. The system of claim 15 , wherein the email message includes each unsent message of the plurality of unsent messages.

18. The system of claim 15 , wherein the method further comprises:
receiving a reaction notification associated with the generated email message, the reaction notification comprising a reaction identifier, a communication message identifier associated with the communication message, and the external email resource entity identifier; and
including the reaction in the generated email message.

19. The system of claim 18 , wherein the method further comprises:
responsive to receiving the reaction notification, adjusting the predetermined threshold.

20. The system of claim 18 , wherein the reaction notification further comprises a message reaction formatted as one or more communication messages.

Assignees

• Slack Tech Llc

Inventors

• Schemers Roland
• Mcphail James
• Wahl Matthew
• Jamison Britton
• Oo San

Classifications

• G06Q10/107 Primary

  Computer-aided management of electronic mailing [e-mailing] · CPC title

• H04L51/42 Primary

  Mailbox-related aspects, e.g. synchronisation of mailboxes · CPC title

• G06Q10/10

  Office automation; Time management · CPC title

• H04L51/56

  Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM] · CPC title

• G06Q10/40

  Business processes related to social networking or social networking services · CPC title