Method, system, and non-transitory computer readable medium for enhanced business listings

Patent metadata

Field	Value
Publication number	US-11521252-B2
Application number	US-201816177015-A
Country	US
Kind code	B2
Filing date	Oct 31, 2018
Priority date	Oct 31, 2017
Publication date	Dec 6, 2022
Grant date	Dec 6, 2022

Abstract

Embodiments of the disclosure provide for a knowledge search engine platform to analyze a search query initiated by a user device to identify a natural language inquiry associated with questions about a particular business, (e.g., product brand data such as products, services, employees, events, etc.). This may include searching through large amounts of data for hidden patterns and relationships of events, and presenting this knowledge data in a readily understandable format for users. The knowledge data is then presented in a structured form that is easily digestible to allow users via the user device to find the information they are looking to retrieve. The knowledge data may also include competitor intelligence that allows users to identify competitors, by searching a local pack to return results of potential competitors. The local pack may be within proximity of an indication of location of where the user is searching using with user device.

First claim

What is claimed is:

1. A method comprising:
receiving, by a processing device of a source system via an application programming interface (API) associated with a third-party provider search system, a search query associated with product brand data submitted by a user device;
transforming, by a processing device of the source system, the search query into a natural language format inquiry by extracting at least one information element from the search query;
identifying, by the processing device of the source system, knowledge information from one or more prescribed databases storing the product brand data based on the natural language format inquiry comprising the at least one information element;
generating, by the processing device of the source system, a user dialog interface to display to the user device to enable a communication to collect additional information to supplement the knowledge information;
receiving, from the user device via the user dialog interface, the additional information to supplement the knowledge information;
responsive to receiving the additional information, transmitting by the processing device of the source system to the third-party provider search system, via the API associated with the third-party provider search system, a second communication comprising a recommended update to the third-party provider search system, wherein the recommended update comprises the knowledge information and the additional information; and
responsive to receiving the additional information, transmitting, by the processing device of the source system, one or more additional communications to a merchant system associated with the product brand data and another third-party provider search system, wherein the one or more additional communications comprises the knowledge information and the additional information.

2. The method of claim 1 , wherein the knowledge information indicates a location on the user dialog interface of an event associated with the product brand data.

3. The method of claim 1 , wherein the search query comprises at least one of: voice data, text data or a user display gesture received at the user device.

4. The method of claim 1 , wherein the user dialog interface comprises at least one of: chat-message interface, search card or an interactive map interface.

5. The method of claim 1 , further comprising:
identifying a gap in the knowledge information associated with the product brand data based on the search query.

6. The method of claim 5 , further comprising:
responsive to identifying the gap, providing the communication to the user device for the additional information regarding the gap in the knowledge information of the product brand data.

7. The method of claim 5 , further comprising:
responsive to identifying the gap, providing a request to the merchant system associated with the product brand data for updated information regarding the gap in the knowledge information.

8. The method of claim 7 , further comprising:
providing the updated information regarding the product brand data to a controller device to verify.

9. A system comprising:
a memory; and
a processing device, operatively coupled to the memory, to:
receive, via an application programming interface (API) associated with a third-party provider search system, a search query associated with product brand data submitted by a user device;
transform the search query into a natural language format inquiry by extracting at least one information element from the search query;
identify knowledge information from one or more prescribed databases storing the product brand data based on the natural language format inquiry comprising the at least one information element;
generate a user dialog interface to display to the user device to enable a communication to collect additional information to supplement the knowledge information;
receive, from the user device via the user dialog interface, the additional information to supplement the knowledge information;
responsive to receiving the additional information, transmit, via the API associated with the third-party provider search system, a second communication comprising a recommended update to the third-party provider search system, wherein the recommended update comprises the knowledge information and the additional information; and
responsive to receiving the additional information, transmit one or more additional communications to a merchant system associated with the product brand data and another third-party provider search system, wherein the one or more additional communications comprises the knowledge information and the additional information.

10. The system of claim 9 , wherein the knowledge information indicates a location on the user dialog interface of an event associated with the product brand data.

11. The system of claim 9 , wherein the search query comprises at least one of: voice data, text data or a user display gesture received at the user device.

12. The system of claim 9 , wherein the user dialog interface comprises at least one of: chat-message interface, search card or an interactive map interface.

13. The system of claim 9 , the processing device to identify a gap in the knowledge information associated with the product brand data based on the search query.

14. The system of claim 13 , the processing device to, responsive to identifying the gap, provide the communication to the user device for the additional information regarding the gap in the knowledge information.

15. The system of claim 13 , the processing device to, responsive to identifying the gap, providing a request to the merchant system associated with the product brand data for update information regarding the gap in the knowledge information.

16. The system of claim 15 , the processing device to provide the update information regarding the product brand data to a controller device to verify.

17. A non-transitory computer-readable medium comprising instructions that, when executed by a processing device of a source system, cause the processing device of the source system to:
receive, via an application programming interface (API) associated with a third-party provider search system, a search query associated with product brand data submitted by a user device;
transform the search query into a natural language format inquiry by extracting at least one information element from the search query;
identify knowledge information from one or more prescribed databases storing the product brand data based on the natural language format inquiry comprising the at least one information element;
generate a user dialog interface to display to the user device to enable a communication to collect additional information to supplement the knowledge information;
receive, from the user device via the user dialog interface, the additional information to supplement the knowledge information;
responsive to receiving the additional information, transmit, via the API associated with the third-party provider search system, a second communication comprising a recommended update to the third-party provider search system, wherein the recommended update comprises the knowledge information and the additional information; and
responsive to receiving the additional information, transmit one or more additional communications to a merchant system associated with the product brand data and another third-party provider search system, wherein the one or more additional communications comprises the knowledge information and the additional information.

Assignees

• Yext Inc

Inventors

• Lerman Howard
• Caffrey Kevin
• Frailey Catherine
• Berry Benjamin
• Shaw Maxwell
• Ferrentino Marc
• Tran Dan
• Kennell Jonathan
• Penugonda Akul

Classifications

• G06F16/90332

  Natural language query formulation or dialogue systems · CPC title

• G06Q30/0625 Primary

  by formulating product or service queries, e.g. using keywords or predefined options · CPC title

• G06F16/951

  Indexing; Web crawling techniques · CPC title

• G06Q30/0281

  Customer communication at a business location, e.g. providing product or service information, consulting · CPC title