Preventing disruption within information technology environments

Patent metadata

Field	Value
Publication number	US-11513817-B2
Application number	US-202016808571-A
Country	US
Kind code	B2
Filing date	Mar 4, 2020
Priority date	Mar 4, 2020
Publication date	Nov 29, 2022
Grant date	Nov 29, 2022

Abstract

A determination is made whether an incident that affects one configuration item in a plurality of configuration items within an information technology environment impacts at least one event for at least one other configuration item in the plurality of configuration items. In response to determining that the incident does impact at least one event on at least one other configuration item, one or more pre-defined actions to execute on the at least one other configuration item are identified. The identified one or more pre-defined actions are executed on the at least one other configuration item.

First claim

What is claimed is:

1. A method, the method comprising:
determining, by one or more computer processors, whether an incident affecting at least one configuration item in a plurality of configuration items in an information technology environment impacts at least one event for at least one other configuration item in the plurality of configuration items;
responsive to determining that the incident affecting the at least one configuration item in the plurality of configuration items impacts at least one event for the at least one other configuration item in the plurality of configuration items, identifying, by one or more computer processors, one or more pre-defined actions to execute on the at least one other configuration item in the plurality of configuration items;
transmitting, to each configuration item in the plurality of configuration items, the plurality of configuration items including the at least one other configuration item and an additional one or more configuration items, in the plurality of configurations items, not determined by the determining to have events impacted by the incident affecting the at least one configuration item, an indication to update a respective event table stored on that configuration item to reflect the incident in the respective event table stored on that configuration item;
executing, by one or more computer processors, the identified one or more pre-defined actions on the at least one other configuration item in the plurality of configuration items; and
based on resolution of the incident, transmitting, to each configuration item in the plurality of configuration items, including the at least one other configuration item and the additional one or more configuration items, in the plurality of configuration items, not determined by the determining to have events impacted by the incident affecting the at least one configuration item, an indication to update the respective event table stored on that configuration item to reflect in the respective even table stored on that configuration item that the incident has been resolved.

2. The method of claim 1 , further comprising:
receiving, by one or more computer processors when the incident has been resolved, a notification from the at least one configuration item affected by the incident;
transmitting, by one or more computer processors, an update to each configuration item in the plurality of configuration items in the information technology environment, wherein the update includes a message to return to a normal operation; and
receiving, by one or more computer processors, a message from each configuration item in the plurality of configuration items indicating that the normal operation has resumed for each configuration item in the plurality of configuration items.

3. The method of claim 1 , further comprising:
responsive to determining that the incident affecting the at least one configuration item in the plurality of configuration items does not impact at least one event for at least one other configuration item in the plurality of configuration items, receiving, by one or more computer processors, a current status from the at least one other configuration item in the plurality of configuration items confirming normal operation.

4. The method of claim 1 , wherein the one or more pre-defined actions are based on (i) the incident affecting the at least one configuration item in the plurality of configuration items, (ii) the at least one configuration item affected by the incident, (iii) the at least one other configuration item affected by the incident, and (iv) the at least one event occurring on the at least one other configuration item affected by the incident.

5. The method of claim 1 , wherein:
the incident is a planned or an unplanned status change to a normal operation of a configuration item; and
the at least one event is a normal operation or function of the configuration item.

6. The method of claim 1 , further comprising
updating a master vent table with incident information about the incident, wherein the master is event table is comprised of a listing of each configuration item in the plurality of configuration items, one or more associated functions of each configuration item in the listing of configuration items, and one or more actions to take upon the determination of the incident for the at least one configuration item within the information technology environment,
and wherein the master vent table is stored to a master server in the information technology environment.

7. The method of claim 1 , further comprising:
responsive to determining that the incident affecting the at least one configuration item in the plurality of configuration items impacts at least one event for at least one other configuration item in the plurality of configuration items, transmitting, by one or more computer processors, a warning to each configuration item in the plurality of configuration items in the technology environment, wherein the transmitted warning includes a name of a specific configuration item from the plurality of configuration items that is affected by the incident, a type of incident, a start time of the incident, an expected duration of the incident, and a current date and time stamp.

8. A computer program product, the computer program product comprising:
one or more computer readable storage media; and
program instructions stored on the one or more computer readable storage media, the program instructions comprising:
program instructions to determine whether an incident affecting at least one configuration item in a plurality of configuration items in an information technology environment impacts at least one event for at least one other configuration item in the plurality of configuration items;
responsive to determining that the incident affecting the at least one configuration item in the plurality of configuration items impacts at least one event for the at least one other configuration item in the plurality of configuration items, program instructions to identify one or more pre-defined actions to execute on the at least one other configuration item in the plurality of configuration items;
program instructions to transmit, to each configuration item in the plurality of configuration items, the plurality of configuration items including the at least one other configuration item and an additional one or more configuration items, in the plurality of configuration items, not determined by the determining to have events impacted by the incident affecting the at least one configuration item, an indication to update a respective event table stored on that configuration item to reflect the incident in the respective event table stored on that configuration item;
program instructions to execute the identified one or more pre-defined actions on the at least one other configuration item in the plurality of configuration items; and
program instructions to, based on resolution of the incident, transmit, to each configuration item in the plurality of configuration items, including the at least one other configuration item and the additional one or more configuration items, in the plurality of configuration items, not determined by the determining to have events impacted by the incident affecting the at least one configuration item, an indication to update the respective event table stored on the configuration item to reflect in the respective event table stored on that configuration item that the incident has been resolved.

9. The computer program product of claim 8 , further comprising program instructions stored on the one or more computer readable storage media, to:
receive, when the incident has been resolved, a notification fr

Assignees

• Kyndryl Inc

Inventors

• Oliveri Facundo Miguel
• Varga Sergio
• Pereira Da Silva Marcos Francisco
• Nunes De Oliveira Robson Luiz
• Pizarro Samuel

Classifications

• G06F8/65 Primary

  Updates (security arrangements therefor G06F21/57) · CPC title

• G06F8/71

  Version control (security arrangements therefor G06F21/57); Configuration management · CPC title

• G06F11/0793

  Remedial or corrective actions (recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40) · CPC title

• G06F11/0769

  Readable error formats, e.g. cross-platform generic formats, human understandable formats · CPC title

• G06F9/44505 Primary

  Configuring for program initiating, e.g. using registry, configuration files · CPC title