System and method to initiate inducive search across multiple products using embedded help files within a trusted domain

Patent metadata

Field	Value
Publication number	US-11507632-B2
Application number	US-202016900493-A
Country	US
Kind code	B2
Filing date	Jun 12, 2020
Priority date	Jun 12, 2020
Publication date	Nov 22, 2022
Grant date	Nov 22, 2022

Abstract

A system, method, and computer-readable medium are disclosed for performing inducive searches across multiple products within a trusted domain. Products and/or services in the trusted domain are identified. Contextual information associated with the products and/or services is collected. Interrelationships and interoperations between the products and/or services is determined. An inducive search query as to a particular product and/or service is service. Contextual information is returned as to particular product and/or service and related products and/or services.

First claim

What is claimed is:

1. A system comprising:
a processor;
a data bus coupled to the processor; and
a non-transitory, computer-readable storage medium embodying computer program code, the non-transitory, computer-readable storage medium being coupled to the data bus, the computer program code interacting with a plurality of computer operations to perform inducive searches across multiple products within a trusted domain and comprising instructions executable by the processor and configured for:
identifying products and/or services in the trusted domain are identified;
collecting contextual information associated with the products and/or services;
determining interrelationships and interoperations between the products and/or services;
receiving an inducive search query as to a particular product and/or service;
returning contextual information as to the particular product and/or service and related products and/or services.

2. The system of claim 1 , wherein the trusted domain is a datacenter and the products and/or services are hardware, firmware, and software components operating in the datacenter.

3. The system of claim 1 , wherein collected contextual information is downloaded from sources external to the trusted domain and stored in a local database in the trusted domain.

4. The system of claim 1 , wherein the interrelationships and interoperations are related to tasks performed by the products and/or services.

5. The system of claim 1 , wherein the determining the interrelationships and interoperations comprise parsing the inducive search query as to technology related scenarios.

6. The system of claim 1 further comprising extracting use cases from the local database.

7. The system of claim 1 further comprising creating log files of search queries related to tasks performed by the products and/or services.

8. A non-transitory, computer-readable storage medium embodying computer program code, the computer program code comprising computer executable instructions configured for:
identifying products and/or services in the trusted domain are identified;
collecting contextual information associated with the products and/or services;
determining interrelationships and interoperations between the products and/or services;
receiving an inducive search query as to a particular product and/or service;
returning contextual information as to the particular product and/or service and related products and/or services.

9. The non-transitory, computer-readable storage medium of claim 8 , wherein the trusted domain is a datacenter and the products and/or services are hardware, firmware, and software components operating in the datacenter.

10. The non-transitory, computer-readable storage medium of claim 8 , wherein collected contextual information is downloaded from sources external to the trusted domain and stored in a local database in the trusted domain.

11. The non-transitory, computer-readable storage medium of claim 8 , wherein the interrelationships and interoperations are related to tasks performed by the products and/or services.

12. The non-transitory, computer-readable storage medium of claim 8 , wherein the determining the interrelationships and interoperations comprise parsing the inducive search query as to technology related scenarios.

13. The non-transitory, computer-readable storage medium of claim 8 further comprising extracting use cases from the local database.

Assignees

• Dell Products Lp

Inventors

• Babu Rathi
• Roy Mainak

Classifications

• G06F21/6218 Primary

  to a system of files or objects, e.g. local or distributed file system or database · CPC title

• G06F16/953 Primary

  Querying, e.g. by the use of web search engines · CPC title

• G06F2221/2149

  Restricted operating environment · CPC title