Configurable offline messaging management using user presence information

Patent metadata

Field	Value
Publication number	US-11496430-B2
Application number	US-201514684778-A
Country	US
Kind code	B2
Filing date	Apr 13, 2015
Priority date	Apr 13, 2015
Publication date	Nov 8, 2022
Grant date	Nov 8, 2022

Abstract

Methods, systems, computer-readable media, and apparatuses may provide management of messaging for one or more devices of a user according to the user's configurable presence schedule. A messaging management server may receive notifications of messages and the messages themselves from a messaging service provider. The messages may have originated from a first user and be intended for receipt by a second user. After a preset time period has elapsed, a notification of the message may be sent from the messaging management server to each of the second user's devices in accordance with the second user's presence schedule. Subsequent messages from the first user and intended for the second user may be routed from the messaging management server to the device on which the second user responded to the notification of the initial message and might not be routed to the second user's other devices.

First claim

I claim:

1. An apparatus comprising:
one or more processors; and
memory storing instructions that, when executed by the one or more processors, cause the apparatus to:
send an indication of a state of a second user to an instant messaging service provider on behalf of the second user in response to a state of the second user being inactive or offline;
receive an indication from the instant messaging service provider that a message has been received by the instant messaging service provider, wherein the message is sent from a first user and intended for receipt by the second user, the message being undeliverable to a client device of the second user while the state of the second user is inactive or offline;
delay retrieval of the message from the instant messaging service provider for a configurable preset duration;
after the configurable preset duration has elapsed, retrieve the message from the instant messaging service provider and store the message in a database in response to the client device being unable to accept delivery of the message on behalf of the second user;
send a notification to a first set of user devices associated with the second user, the notification indicating an availability of the retrieved message; and
receive an initial response to the notification from a responding user device of the first set of user devices;
after receiving the initial response, retrieve the message from the database; and
send the message to the responding user device.

2. The apparatus of claim 1 , wherein the instructions, when executed by the one or more processors, cause the apparatus to send the notification to a particular user device of the first set of user devices even if the second user has an inactive presence state on the particular user device.

3. The apparatus of claim 1 , wherein the instructions, when executed by the one or more processors, further cause the apparatus to:
receive a second message originating from the first user and intended for receipt by the second user;
determine a first time, wherein the first time is a time at which a latest communication was received from the responding user device prior to receiving the second message;
determine a second time, wherein the second time is a time at which the second message was received;
determine a duration based on the first time and the second time;
determine whether the duration is greater than a maximum duration; and
in response to determining that the duration is greater than the maximum duration, send a second notification indicating availability of the second message to a second set of user devices associated with the second user on which the second user is currently scheduled to be in an active state based on a presence schedule of the second user.

4. The apparatus of claim 3 , wherein the instructions, when executed by the one or more processors, further cause the apparatus to:
in response to determining that the duration is less than or equal to the maximum duration, send the second message to the responding user device.

5. The apparatus of claim 4 , wherein the instructions, when executed by the one or more processors, further cause the apparatus to:
determine whether the second user is scheduled to be active on the responding user device at the second time based on the presence schedule of the second user; and
in response to determining that the second user is scheduled to be active on the responding user device at the second time, permit the apparatus to send the second notification indicating availability of the second message to the responding user device.

6. The apparatus of claim 3 , wherein the instructions, when executed by the one or more processors, further cause the apparatus to:
receive an update to the presence schedule; and
update the presence schedule based on the update.

7. The apparatus of claim 1 , wherein the instructions, when executed by the one or more processors, further cause the apparatus to:
receive an inquiry from an inquiring user device associated with the second user; and
in response to determining that the inquiring user device is not the responding user device, prevent sending of the message received on behalf of the second user to the inquiring user device.

8. A method comprising:
sending, by a computing device, an indication of a state of a second user to an instant messaging service provider on behalf of the second user in response to a state of the second user is being inactive or offline;
receiving, by the computing device and from the instant messaging service provider, an indication that a message has been received at the instant messaging service provider, wherein the message is sent from a first user and intended for receipt by the second user, the message being undeliverable to a client device of the second user while the state of the second user is inactive or offline;
delaying, by the computing device, retrieval of the message from the instant messaging service provider for a configurable preset duration;
after the configurable preset duration has elapsed, retrieving, by the computing device, the message from the instant messaging service provider and storing, by the computing device, the message in a database in response to the client device being unable to accept delivery of the message on behalf of the second user;
sending, by the computing device, a notification to a first set of user devices associated with the second user, the notification indicating an availability of the retrieved message; and
receiving, by the computing device and from a responding user device of the first set of user devices, an initial response to the notification;
after receiving the initial response, retrieving, by the computing device and from the database, the message; and
sending, by the computing device and to the responding user device, the message.

9. The method of claim 8 , wherein the sending of the notification to a particular user device of the first set of user devices occurs even if the second user currently has an inactive presence state on the particular user device.

10. The method of claim 8 , further comprising:
receiving, by the computing device, a second message originating from the first user and intended for receipt by the second user;
determining, by the computing device, a first time, wherein the first time is a time at which a latest communication was received from the responding user device prior to receiving the second message;
determining, by the computing device, a second time, wherein the second time is a time at which the second message was received;
determining, by the computing device, a duration based on the first time and the second time;
determining, by the computing device, whether the duration is greater than a maximum duration; and
in response to determining that the duration is greater than the maximum duration, sending, by the computing device, a second notification indicating availability of the second message to a second set of user devices associated with the second user on which the second user is currently scheduled to be in an active state based on a presence schedule of the second user.

11. The method of claim 10 , further comprising:
determining, by the computing device, whether the second user is scheduled to be active on the responding user device at the second time based on the presence schedule of the second user; and
in response to determining that the second user is scheduled to be active on the responding user device at the second time, sending, by the computing device and to the responding user device, the second notification indicating availability of the second message.

Assignees

• Citrix Systems Inc

Inventors

• Mistry Shaunak

Classifications

• H04L51/214

  using selective forwarding · CPC title

• H04L51/224 Primary

  providing notification on incoming messages, e.g. pushed notifications of received messages · CPC title

• H04L51/043 Primary

  using or handling presence information · CPC title

• H04L67/54

  Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users · CPC title