Using communication source data to generate modifications to user interfaces

Patent metadata

Field	Value
Publication number	US-11463572-B1
Application number	US-202117340266-A
Country	US
Kind code	B1
Filing date	Jun 7, 2021
Priority date	Jun 7, 2021
Publication date	Oct 4, 2022
Grant date	Oct 4, 2022

Abstract

Methods and systems are described herein for manipulating a communication acceptance screen, manipulating an interactive communication acceptance icon, and restricting access to accounts based on voice communication parameters. In particular, when a communication is detected from one device to another device, that communication may be risky. Thus, the risk is mitigated by giving a user information about the source of the communication to give a user a chance to reject the communication. In addition, in instances where the user accepts the communication, the system enables monitoring the communication and restricting any accounts that are disclosed within the communication.

First claim

What is claimed is:

1. A system for generating interactive icons for screening voice communications, the system, comprising:
one or more processors; and
a non-transitory computer-readable storage medium storing instructions, which when executed by the one or more processors cause the one or more processors to:
detect a request for a communication from a first communication device to a second communication device;
determine a telephone number associated with the first communication device;
determine whether the telephone number is stored in a database;
in response to determining that the telephone number is stored in the database, retrieve a record associated with the telephone number, wherein the record corresponds to an entity;
retrieve a transaction status associated with each of a plurality of entries associated with the record;
determine a number of invalid transactions from the plurality of entries;
determine, based on the number of invalid transactions, a risk value associated with the entity;
select, based on the risk value, a user interface element that indicates the risk value; and
generate for display an indication of the entity and the user interface element, wherein the user interface element replaces or modifies an interactive icon that enables acceptance of the communication.

2. The system of claim 1 , wherein the instructions for selecting the user interface element, when executed by the one or more processors, further cause the one or more processors to:
determine that the risk value satisfies a threshold; and
in response to determining that the risk value satisfies the threshold, select the user interface element to indicate that it is safe to initiate the communication.

3. The system of claim 1 , wherein the instructions for selecting the user interface element, when executed by the one or more processors, further cause the one or more processors to:
determine that the risk value does not satisfy a threshold: and
in response to determining that the risk value does not satisfy the threshold, select the user interface element to indicate that it is unsafe to initiate the communication.

4. The system of claim 1 , wherein the instructions for determining the risk value associated with the entity, when executed by the one or more processors, further cause the one or more processors to:
in response to determining that the number of invalid transactions satisfies an invalidity threshold, set the risk value to indicate that it is not safe to initiate the communication.

5. A method comprising:
detecting a request for a communication from a first communication device to a second communication device;
determining an identifier associated with the first communication device;
determining whether the identifier is stored in a database; and
in response to determining that the identifier is stored in the database:
retrieving a record associated with the identifier, wherein the record comprises one or more entries for an entity associated with the identifier;
retrieving a transaction status associated with each of the one or more entries associated with the record;
determining a number of invalid transactions from the one or more entries;
determining, based on the number of invalid transactions, a risk value associated with the entity; and
generating for display a user interface element that indicates the risk value, wherein the user interface element modifies or replaces an interactive icon that enables acceptance of the communication.

6. The method of claim 5 , further comprising:
determining that the risk value satisfies a threshold; and
in response to determining that the risk value satisfies the threshold, selecting the user interface element to indicate that it is safe to initiate the communication.

7. The method of claim 5 , further comprising:
determining that the risk value does not satisfy a threshold; and
in response to determining that the risk value does not satisfy the threshold, selecting the user interface element to indicate that it is unsafe to initiate the communication.

8. The method of claim 5 , wherein determining the risk value associated with the entity comprises:
in response to determining that the number of invalid transactions satisfies an invalidity threshold, setting the risk value to indicate that it is not safe to initiate the communication.

9. The method of claim 5 , further comprising:
retrieving from the record a plurality of values each indicating an invalidity reason associated with a corresponding entry within the record; and
selecting the user interface element based on each invalidity reason.

10. The method of claim 5 , further comprising:
retrieving an account associated with the second communication device;
determining whether the one or more entries associated with the record include a value identifying the account; and
generating for display, a second user interface element indicating an entry of the one or more entries.

11. The method of claim 5 , further comprising:
determining that the identifier is not stored in the database; and
in response to determining that the identifier is not stored in the database:
generating a new record associated with the identifier;
in response to determining that the communication has ended, generating for display a prompt enabling input of data associated with the identifier;
receiving an input indicating a level of risk associated with the identifier; and
generating, in the database, an entry in association with the identifier, wherein the entry comprises the level of risk.

12. The method of claim 5 , further comprising: determining a risk type associated with the risk value; and
generating for display a third user interface element indicating the risk type.

13. A non-transitory, computer-readable medium for generating interactive icons for screening voice communications, storing instructions that when executed by one or more processors, cause the one or more processors to perform operations comprising:
detecting a request for a communication from a first communication device to a second communication device;
determining an identifier associated with the first communication device;
determining whether the identifier is stored in a database; and
in response to determining that the identifier is stored in the database:
retrieving a record associated with the identifier, wherein the record comprises one or more entries for an entity associated with the identifier;
retrieving a transaction status associated with each of the one or more entries associated with the record;
determining a number of invalid transactions from the one or more entries;
determining, based on the number of invalid transactions, a risk value associated with the entity; and
generating for display a user interface element that indicates the risk value, wherein the user interface element modifies or replaces an interactive icon that enables acceptance of the communication.

14. The non-transitory, computer-readable medium of claim 13 , wherein the instructions further cause the one or more processors to perform operations comprising:
determining that the risk value satisfies a threshold; and
in response to determining that the risk value satisfies the threshold, selecting the user interface element to indicate that it is safe to initiate the communication.

15. The non-transitory, computer-readable medium of claim 13 , wherein the instructions further cause the one or more processors to perform operations comprising:
determining that the risk value does not satisfy a threshold; and

Assignees

• Capital One Services Llc

Inventors

• Smith-Rose Asher
• Maiman Tyler
• Cheng Lin Ni Lisa

Classifications

• H04M2242/08

  menus for interactive user guidance · CPC title

• H04M2203/558

  Databases · CPC title

• H04M3/436

  Arrangements for screening incoming calls {, i.e. evaluating the characteristics of a call before deciding whether to answer it (based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54)} · CPC title

• H04M3/42068

  where the identifier is used to access a profile · CPC title

• H04M1/72469 Primary

  for operating the device by selecting functions from two or more displayed items, e.g. menus or icons · CPC title