Systems and methods for gamification-based engagement

Patent metadata

Field	Value
Publication number	US-11429993-B2
Application number	US-201916545566-A
Country	US
Kind code	B2
Filing date	Aug 20, 2019
Priority date	Aug 20, 2018
Publication date	Aug 30, 2022
Grant date	Aug 30, 2022

Abstract

Systems and methods for gamification-based engagement are disclosed. In one embodiment, in an information processing apparatus comprising at least one computer processor, a method for gamification-based engagement, may include: (1) receiving, from a plurality of data sources, customer activity data comprising customer behavioral data and customer transactional data for a plurality of customers; (2) generating a dynamic customer profile for each of the customers based on the customer activity data and the customer transactional data; (3) retrieving challenge data for a challenge comprising an identification of a plurality of tasks to be completed, an order in which the tasks are to be completed, and an incentive for completing the tasks; (4) dynamically matching one of the customers to the challenge; (5) issuing the challenge to the customer; (6) tracking the customer's response to the challenge; and (7) updating the customer's dynamic customer profile based on the customer's response.

First claim

What is claimed is:

1. A method for gamification-based engagement, comprising:
in a financial institution information processing apparatus comprising at least one computer processor:
receiving, from a plurality of data sources, customer activity data, wherein:
the customer activity data comprises customer engagement behavioral data and customer transactional data for a customer, and
the customer engagement behavioral data comprises customer engagement behaviors including interaction of the customer with a financial institution computer application and/or a financial institution website;

aggregating the customer activity data;
generating a dynamic customer profile for the customer based on the aggregated customer activity data;
predicting, by using a machine learning algorithm, a plurality of component tasks that are associated with increasing at least one of the customer engagement behaviors;
generating challenge data that defines a challenge comprising the plurality of component tasks, an order in which the tasks are to be completed, and an incentive for completing the tasks;
grouping the customer into a customer segment including processing the dynamic customer profile with a machine learning algorithm to identify the customer segment;
dynamically matching the customer to the challenge, wherein the dynamically matching the customer comprises predicting, by a machine learning algorithm, a type of challenge and a type of the incentive based on the identified customer segment;
issuing the challenge to the customer on a mobile electronic device of the customer;
tracking at least one response of the customer to the challenge;
weighting elements included in the dynamic customer profile based on machine learning, wherein the machine learning processes the at least one response of the customer to the challenge;
updating the dynamic customer profile of the customer based on the weighted elements, including adjusting a weighting for the customer transactional data and the customer engagement behavioral data; and
issuing the customer a reward based on the incentive for completing the challenge.

2. The method of claim 1 , further comprising:
updating the challenge data based on the at least one response of the customer to the challenge.

3. The method of claim 1 , wherein the dynamic customer profile is further based on a circumstantial data.

4. The method of claim 1 , wherein machine learning is used to predict an incentive that encourages the customer engagement behavior.

5. The method of claim 1 , wherein the customer is notified of the challenge after the plurality of tasks are completed in the order.

6. The method of claim 1 , wherein the customer's response to the challenge comprises at least one of a customer time spent reviewing the challenge, acceptance or rejection of the challenge, an action taken prior to responding to the challenge, and an action taken after responding to the challenge.

7. A system for gamification-based engagement, comprising:
a plurality of data sources, each of the data sources providing customer act{umlaut over (M)}ty data;
a challenge database; and
a financial institution computer processor executing a computer program performing the following:
receive, from the plurality of data sources, customer activity data, wherein:
the customer activity data comprises customer engagement behavioral data and customer transactional data for a customer, and
the customer engagement behavioral data comprises customer engagement behaviors including interaction of the customer with a financial institution computer application and/or a financial institution website;

aggregate the customer act{umlaut over (M)}ty data;
generate a dynamic customer profile for the customer based on the aggregated customer activity data;
predict, by using a machine learning algorithm, a plurality of component tasks that are associated with increasing at least one of the customer engagement behaviors;
generate challenge data that defines a challenge from the challenge database comprising the plurality of component tasks, an order in which the tasks are to be completed, and an incentive for completing the tasks, wherein at least one of the plurality of tasks is associated with increasing one of the customer engagement behaviors;
group the customer into a customer segment including processing the dynamic customer profile with a machine learning algorithm to identify the customer segment;
dynamically match the customer to the challenge, wherein dynamically matching the customer comprises predicting by a machine learning algorithm, a type of challenge and a type of the incentive based on the identified customer segment;
issue the challenge to a customer mobile electronic device;
track at least one response of the customer to the challenge;
weight elements included in the dynamic customer profile based on machine learning inputs, wherein the machine learning inputs include the at least one response of the customer to the challenge;
update the dynamic customer profile based on the weighted elements, including adjusting a weighting for the customer transactional data and the customer engagement behavioral data; and
issue the customer a reward based on the incentive for completing the challenge.

Assignees

• Jpmorgan Chase Bank Na

Inventors

• Patel Shuchi
• Isom Kristie
• Clem John Robert
• Verchot Iii Edgar A
• Gean Gerardo
• Demerell Konstandina
• Patel Sanjay
• Vudathu Raghuram
• Elyasheva Julia
• Carey David Christopher

Classifications

• G06Q30/0224

  based on user history · CPC title

• G06Q30/0209 Primary

  Incentive being awarded or redeemed in connection with the playing of a video game · CPC title

• G06N20/00

  Machine learning · CPC title