Systems and methods for collecting, tracking, and storing system performance and event data for computing devices

Patent metadata

Field	Value
Publication number	US-11429506-B2
Application number	US-202016952648-A
Country	US
Kind code	B2
Filing date	Nov 19, 2020
Priority date	Sep 13, 2013
Publication date	Aug 30, 2022
Grant date	Aug 30, 2022

Abstract

A system is configured to track and store system and event data for various computing devices. The system is configured to associate the various computing devices with profiles based at least in part on characteristics of the computing devices. The system is further configured to compare performance data and/or performance metrics for particular computing devices having a particular profile against all other devices that share the particular profile. The system then displays this comparison to a user of the particular computing device, substantially automatically diagnoses an issue with the particular computing device based on the performance and system event data, and/or enables the user to diagnose the problem based on the performance and system event data.

First claim

What is claimed is:

1. A system comprising at least one processor and at least one memory having computer-coded instructions stored thereon, wherein the computer-coded instructions, in execution with the at least one processor, configure the system to:
receive, via a first application executing on a first computing device, first performance data for the first computing device, the first computing device having at least a first device profile, the first performance data associated with first system event data for the first computing device; and
programmatically diagnose, based at least in part on the first performance data and aggregated performance data generated from a plurality of other performance data associated with a plurality of other computing devices and received via a plurality of other applications comprising another application executing on each other computing device of the plurality of other computing devices, a performance issue for the first computing device, each other computing device of the plurality of other computing devices associated with the first device profile and having at least one characteristic determined to be shared with at least the first computing device, wherein each other performance data of the plurality of other performance data is associated with second system event data for a respective other computing device of the plurality of other computing devices, the second system event data determined equivalent or substantially similar to the first system event data, and
cause initiation of program instructions on the first computing device for automatic initiation of a responsive correction action in response to the diagnosed performance issue for the first computing device.

2. The system according to claim 1 , the system further configured to:
cause rendering, via a user interface, of interface data embodying the responsive corrective action for correcting the performance issue diagnosed for the first computing device.

3. The system according to claim 1 , wherein the aggregated performance data comprises average performance data from the plurality of other performance data.

4. The system according to claim 1 , wherein the at least one characteristic determined to be shared comprises a determined at least one shared software application running on each of the first computing device and the plurality of other computing devices.

5. The system according to claim 1 , wherein the at least one characteristic determined to be shared comprises a determined shared device type or device model associated with each of the first computing device and the plurality of other computing devices.

6. The system according to claim 1 , wherein the at least one characteristic determined to be shared comprises a determined shared hardware configuration associated with each of the first computing device and the plurality of other computing devices.

7. The system according to claim 1 , wherein the first device profile further comprises at least one additional device characteristic differing from a second device profile, and wherein at least a portion of the other computing devices are also associated with the second device profile.

8. The system according to claim 1 , wherein the first performance data and the plurality of other performance data each comprise battery usage data for the respective first computing device and the plurality of other computing devices, and wherein the performance issue comprises a battery-related fault.

9. The system according to claim 1 , wherein the first system event data comprises a first out-of-network indication corresponding to a first lack of wireless connectivity indicated in the first performance data, and wherein the second system event data comprises a second out-of-network indication corresponding to a second lack of wireless connectivity indicated in at least second performance data of the plurality of other performance data.

10. The system according to claim 9 , wherein the first performance data comprises battery usage data that is higher during the first out-of-network indication than during at least one period of wireless connectivity.

11. The system according to claim 1 , wherein the first performance data is received substantially at the same time as an occurrence of a first system event associated with the first system event data in response to a particular event performed by the user of the first computing device.

12. The system according to claim 1 , wherein the first performance data comprises system-level performance data for the first computing device.

13. The system according to claim 1 , the system further configured to:
automatically establish the first device profile based at least in part on the characteristic determined to be shared between the first computing device and the plurality of other computing devices; and
assign the first device profile to at least the first computing device and the plurality of other computing devices.

14. The system according to claim 1 , the system further configured to:
establish the first device profile based at least in part on a user request indicating at least one characteristic, the at least one characteristic comprising the characteristic,
wherein the plurality of other computing devices are selected from a complete set of computing devices based at least in part on the first device profile, and wherein the plurality of other performance data is selected from a complete set of performance data associated with the plurality of other computing devices.

15. The system according to claim 1 , the system further configured to:
receive at least a portion of the plurality of other performance data in response to at least one of the plurality of other applications detecting the second system event or a third system event.

16. The system according to claim 1 , the system further configured to:
cause storing, on the first computing device, of the first application, wherein the first application runs in the background as a user utilizes the first computing device to store the first performance data associated with at least the first system event until the first application detects a third system event, wherein the system receives the first performance data in response to the third system event.

17. The system according to claim 1 , the system further configured to:
receive, from the first computing device, the characteristic in response to a user request indicating the characteristic; and
cause rendering of a user interface element on a display of the first computing device indicating a comparison between the first performance data and the aggregated performance data.

18. The system according to claim 1 , wherein the system is further configured to:
receive a complete set of performance data associated with a complete set of computing devices;
store the complete set of performance data;
identify the plurality of other performance data comprising a subset of the complete set of performance data from the complete set of performance data based at least in part on the first device profile; and
aggregate the aggregated performance data in response to retrieving the plurality of other performance data.

19. The system according to claim 1 , wherein the system is further configured to:
detect, via the first application operating on the first computing device, each occurrence of a particular system event; and
collect at least a portion of performance data in response to the detection of an occurrence of a particular system event, wherein

Assignees

• Assurant Inc

Inventors

• Brewer Dustin
• Saunders Stuart
• Hurst Cameron

Classifications

• G06F11/323

  Visualisation of programs or trace data · CPC title

• G06F2201/86

  Event-based monitoring · CPC title

• G06F11/3466

  Performance evaluation by tracing or monitoring · CPC title

• G06F11/3409 Primary

  for performance assessment · CPC title

• G06F11/3428

  Benchmarking · CPC title