Emergency communications using client devices that are associated with audio/video recording and communication devices

Patent metadata

Field	Value
Publication number	US-11423764-B2
Application number	US-202017009049-A
Country	US
Kind code	B2
Filing date	Sep 1, 2020
Priority date	May 31, 2017
Publication date	Aug 23, 2022
Grant date	Aug 23, 2022

Abstract

Communicating with law enforcement agencies using client devices that are associated with audio/video (A/V) recording and communication devices are provided. In one embodiments, a method for a client device for preventing redundant calls to an emergency call center is provided, the method comprising: receiving, at the client device, a notification, along with video footage associated with the notification, about an event generated by an A/V recording and communication device, the video footage captured by a camera of the A/V recording and communication device; receiving a request for contacting the emergency call center; informing one or more backend devices, in communication with the client device and a home security monitoring center that monitors a security system, of the received request to suppress a potential redundant call to the emergency call center from the home security monitoring center; and contacting the emergency call center.

First claim

What is claimed is:

1. A method comprising:
determining a first emergency responder entity associated with a first region that includes a first location associated with an audio/video recording and communication device (A/V device); receiving an indication that the A/V device detected an event;
sending, to a display of a user device, a message indicating that the A/V device detected the event;
receiving first data representing a first request to view video data generated by the A/V device, the video data representing the event;
sending, to the display of the user device, at least a portion of the video data;
sending, to the display of the user device, second data representing a user interface (UI) element;
receiving third data associated with a selection of the UI element; and
based at least in part on the third data, at least one of:
sending fourth data representing a second request to send the video data to the first emergency responder entity; or
sending the video data to the first emergency responder entity.

2. The method of claim 1 , wherein the sending of the video data to the first emergency responder entity comprises sending the video data to a server associated with the first emergency responder entity.

3. The method of claim 1 , further comprising receiving the video data, the video data representing a video of a previously recorded event.

4. The method of claim 1 , wherein the determining of the first location associated with the A/V device comprises determining a geographic location of a property at which the A/V device is installed, the geographic location corresponding to the first location.

5. The method of claim 1 , further comprising generating the message, the message indicating at least one of the first location or identification information of the A/V device.

6. The method of claim 1 , further comprising generating the message, the message indicating a type of event detected at the A/V device.

7. A method comprising:
communicating, to a user device associated with an audio/video recording and communication device (A/V device), a notification about an event associated with the A/V device;
receiving, from the user device, a first request to view video associated with the event generated by a camera of the A/V device;
sending, to the user device, first video data associated with the event;
receiving, from a user device, second data comprising an indication to send the video to a first responder;
determining that the A/V device is associated with a first location;
determining that a first emergency respond entity is associated with a first region that includes the first location; and
based at least in part on the second data, sending at least one of the first video data to the first emergency responder entity.

8. The method of claim 7 , the method further comprising:
wherein receiving the first data representing the first location associated with the A/V device comprises receiving the first data representing a geographic location of a property at which the A/V device is installed, the geographic location corresponding to the first location.

9. The method of claim 7 , further comprising:
determining contact information for the first emergency responder entity; and
sending, to the user device, third data representing the contact information for the first emergency responder entity.

10. The method of claim 7 , wherein the determining of the first emergency responder entity comprises determining that the first emergency responder entity serves the first region that includes the first location.

11. An electronic device comprising:
a display;
one or more processors; and
one or more computer-readable media storing instructions that, when executed by the one or more processors, cause the electronic device to perform operations comprising:
determining a first location associated with an audio/video recording and communication device (A/V device);
determining that an emergency responder entity is associated with a region that includes the first location;
receiving video data generated by the A/V device, the video data associated with an event;
displaying, on the display, at least a portion of a video represented by the video data;
displaying, on the display and along with the at least the portion of the video, a user interface (UI) element;
receiving an input associated with the UI element; and
based at least in part on the input, at least one of:
sending first data representing a request to send the video data to the emergency responder entity; or
sending the video data to the emergency responder entity.

12. The method of claim 1 , wherein the determining that the first emergency responder entity is associated with the first region that includes the first location comprises receiving, from one or more computing devices, fifth data indicating that the first emergency responder entity is associated with the region that includes the first location.

13. The method of claim 1 , wherein the determining that the first emergency responder entity is associated with the first region that includes the first location comprises:
determining that the first emergency responder entity serves the first region; and
determining that the first location associated with the A/V device is located within the first region.

14. The method of claim 1 , further comprising determining that the user device is located within a second region during the receiving of the third data, the second region being associated with a second emergency responder entity.

15. The method of claim 1 , further comprising:
based at least in part on the receiving of the first data, sending, to one or more computing devices, fifth data representing a third request for the video data; and
receiving the video data from the one or more computing devices,
wherein the sending of the fourth data representing the second request to send the video data to the first emergency responder entity comprises sending the fourth data to the one or more computing devices.

16. The method of claim 1 , wherein the receiving of the indication that the A/V device detected the event comprises at least one of:
receiving a first indication that the A/V device detected motion; or
receiving a second indication that the A/V device received an input.

17. The method of claim 7 , wherein the determining that the emergency responder entity is associated with the region that includes the first location comprises receiving, from one or more computing devices, fourth data indicating that the emergency responder entity is associated with the region that includes the first location.

18. The method of claim 7 , further comprising:
receiving, from one or more computing devices, an indication that the A/V device detected an event;
sending, to the display of the user device, a message indicating that the A/V device detected the event; and
receiving fourth data for viewing the video associated with the event,
wherein the receiving of the video data is based at least in part on the sending of the fourth data.

19. The method of claim 7 , wherein:
the receiving of the video data is from one or more computing devices; and
the sending of the third data representing the request comprises sending the third data to the one or more computing devices.

20. The method of claim 7 , wherein the sending of the video data to the emergency responder entity comprises sending the video data to one or more computing devices associated with the emergency r

Assignees

• Amazon Tech Inc

Inventors

• Siminoff James
• Gerstberger Peter

Classifications

• G08B25/08

  using communication transmission lines {(G08B13/19658, G08B21/0286, G08B25/016 take precedence)} · CPC title

• G08B25/009

  Signalling of the alarm condition to a substation whose identity is signalled to a central station, e.g. relaying alarm signals in order to extend communication range · CPC title

• G08B25/012 Primary

  using recorded signals, e.g. speech (G08B25/08 takes precedence) · CPC title

• H04N7/185

  from a mobile camera, e.g. for remote control · CPC title

• H04N7/186

  Video door telephones · CPC title