Electronic receipt system, electronic receipt management server, and program therefor

Patent metadata

Field	Value
Publication number	US-11397927-B2
Application number	US-202016773771-A
Country	US
Kind code	B2
Filing date	Jan 27, 2020
Priority date	Mar 1, 2013
Publication date	Jul 26, 2022
Grant date	Jul 26, 2022

Abstract

According to an embodiment, a system for dynamically generating user interfaces for electronic receipts is disclosed. An electronic receipt management server receives and stores a first electronic receipt generated for a transaction made by a customer at a physical store, a customer identifier, and first additional information unique to the physical store. The server receives and stores a second electronic receipt for a transaction made by the customer at an online store, the customer identifier, and second additional information unique to the online store. The server transmits the first and second electronic receipts, the customer identifier, and the first and second additional information, in response to an inquiry containing the customer code. A client device displays a first graphical user interface including a first selectable object to view an image of the first electronic receipt and a second selectable object to view an image of the second electronic receipt.

First claim

What is claimed is:

1. An electronic receipt system comprising:
an electronic receipt management server having data storage, a network interface and a processor configured to:
receive, via a public network, a first electronic receipt generated by a point of sale (POS) terminal of a physical store for a transaction made by a customer at the physical store, a first member code, and first additional information unique to the physical store,
store, in the data storage, the first electronic receipt in association with the first member code and the first additional information, when the first electronic receipt, the first additional information, and the first member code are received through the network interface over the public network,
receive, via the public network, a second electronic receipt generated by an online store for a transaction made by the customer at the online store, a second member code, and second additional information unique to the online store,
store, in the data storage, the second electronic receipt in association with the second member code and the second additional information, when the second electronic receipt, the second additional information, and the second member code are received through the network interface over the public network, and
control the network interface to transmit the first and second electronic receipts and the first and second additional information, through the public network, in response to an inquiry containing the first member code, that is received through the network interface over the public network;

a client device having a network interface and a processor configured to:
control the network interface to transmit the inquiry containing the first member code through the public network,
receive the first and second electronic receipts along with the first and second additional information, and
control a display thereof to display a first graphical user interface (GUI) including a first selectable object to view an image of the first electronic receipt and a second selectable object to view an image of the second electronic receipt; and

the point-of-sale terminal provided at the physical store, the point-of-sale terminal having a network interface and a processor configured to:
output the first physical receipt to the customer with a Uniform Resource Locator (URL) included thereon by which the customer can access the electronic receipt management server when the physical store is associated with at least one online store, and
output the first physical receipt to the customer without the URL included thereon when the physical store is not associated with at least one online store.

2. The system according to claim 1 , wherein the processor of the client device is further configured to:
output a request to associate the first member code and the second member code to a web site at the URL of the public network included in the physical receipt that is provided to the customer at the physical store.

3. The system according to claim 1 , wherein the GUI includes a button that lists, when the button is touched by the customer, frequently visited physical stores and frequently visited online stores by the customer.

4. The system according to claim 1 , wherein the GUI includes a button that lists, when the button is touched by the customer, statistics associated with purchases made by the customer in online stores and purchases made by the customer in physical stores within a predetermined time period.

5. The system according to claim 1 , wherein the GUI includes a first button that lists, when the button is touched by the customer, frequently visited physical stores and frequently visited online stores by the customer, and wherein the GUI includes a second button that lists, when the button is touched by the customer, statistics associated with purchases made by the customer in online stores and purchases made by the customer in physical stores within a predetermined time period.

6. A method comprising:
receiving, at a physical store as provided by a user, a product to be returned, together with an electronic receipt associated with the product to be returned;
confirming, by a point-of-sale (POS) operator at the physical store, validity of a purchase made of the product to be returned;
performing, by the POS operator at the physical store, a return process by at least one operation performed by the POS operator on a POS terminal located at the physical store;
updating the electronic receipt associated with the product to be returned to indicate return of the product by the user; and
electronically issuing, to the user via an electronic receipt management server, the updated electronic receipt.

7. The method of claim 6 , further comprising:
invalidating, by the electronic receipt management server, the electronic receipt associated with the product to be returned.

8. The method of claim 6 , wherein the electronic receipt associated with the product to be returned is invalidated substantially at a same time when the updated electronic receipt is created and issued to the user.

9. The method of claim 6 , wherein the confirming comprises:
confirming the validity of a purchase made of the product to be returned by performing a journal search based on a date and time when the electronic receipt associated with the product to be returned.

10. The method of claim 7 , wherein the updating comprises:
receiving information, by the electronic receipt management server, via a network connection between the POS terminal and the electronic receipt management server, of the return process; and
updating the electronic receipt associated with the product to be returned accordingly.

11. The method of claim 6 , further comprising:
obtaining, by the user based on a member code of the user, electronic receipt information of prior purchases made by the user; and
determining, by the user, an electronic receipt associated with the product to be returned to the physical store based on the electronic receipt information of prior purchases made by the user.

12. The method of claim 6 , wherein the product to be returned by the user was purchased by the user via a web site associated with the physical store, and was not purchased by the user at the physical store.

13. The method of claim 12 , wherein the user purchased the product by accessing the web site via a network connection between a computing device of the user and the web site.

14. The method of claim 11 , wherein the member code is associated with a particular store having a physical presence via the physical store and an online presence via a web site accessible via a network connection, that the user registered with via a registration transaction performed via a network connection to an electronic receipt system of which the electronic receipt management server is a component thereof.

15. The method of claim 6 , further comprising:
issuing to the user, by the POS terminal at substantially a same time that the electronic receipt is issued to the user, a paper receipt.

16. The method of claim 15 , further comprising:
printing, by the POS terminal on the paper receipt, a Uniform Resource Locator (URL) by which the user can access the electronic receipt management server via a network connection.

Assignees

• Toshiba Tec Kk

Inventors

• Susaki Akiko
• Takakura Shinya
• Imai Hiroaki
• Yamada Kunihiro
• Nakatani Masayoshi
• Mukunashi Takamitsu
• Gotanda Tsuyoshi
• Akamine Keiko
• Takahashi Yuko

Classifications

• G06Q30/04 Primary

  Billing or invoicing · CPC title

• G06Q20/047 Primary

  using payment protocols involving electronic receipts · CPC title

• G06Q20/202

  Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR · CPC title

• G06Q20/20

  Point-of-sale [POS] network systems · CPC title

• G07G5/00

  Receipt-giving machines · CPC title