Method and apparatus for intelligent interaction

Patent metadata

Field	Value
Publication number	US-11372906-B2
Application number	US-201916671254-A
Country	US
Kind code	B2
Filing date	Nov 1, 2019
Priority date	Nov 1, 2018
Publication date	Jun 28, 2022
Grant date	Jun 28, 2022

Abstract

A method for intelligent interaction including obtaining a query question of a user; obtaining a first query result corresponding to the query question, and outputting the first query result; and outputting push information corresponding to the query question after a first time period, where the push information comprises a second query result and/or first prompt information corresponding to the query question, and the first prompt information is to prompt an acquisition of the second query result corresponding to the query question. The method, by delaying the first time period, actively pushes the second query result corresponding to the query question to the user and/or prompts the user an obtaining of the second query result, to meet an unmet need of the user, or to better meet a need of the user, thereby improving a user experience.

First claim

What is claimed is:

1. A method for intelligent interaction, comprising:
obtaining a query question of a user;
obtaining a first query result corresponding to the query question;
outputting the first query result;
outputting push information corresponding to the query question after a first time period, wherein
the push information comprises first prompt information corresponding to the query question, or a second query result and the first prompt information,
the first prompt information is to prompt that the second query result corresponding to the query question is acquired, and
the second query result includes a query result of a related query question of the query question;

predicting whether the user is satisfied with the first query result prior to presenting the first query result to the user, wherein the predicting comprises:
when the first query result does not comprise an answer corresponding to the query question, predicting that the user is not satisfied with the first query result, and
when the first query result comprises the answer corresponding to the query question, predicting whether the user is satisfied with the first query result according to calculated correlation between the answer and the query question;

in response to predicting that the user is satisfied with the first query result prior to presenting the first query result to the user, outputting the second prompt information, wherein the second prompt information is to prompt whether to output the push information when the second query result corresponding to the query question is acquired;
receiving an input of selection information by the user according to the second prompt information; and
determining whether to output the push information according to the selection information.

2. The method according to claim 1 , wherein the determining whether to output the push information according to the selection information comprises:
outputting the push information when the selection information is positive information; and
not outputting the push information when the selection information is negative information.

3. The method according to claim 1 , wherein before the outputting of the second prompt information, the method comprises:
receiving evaluation information of the user on the first query result;
performing an emotional analysis on the evaluation information; and
outputting the second prompt information when the evaluation information indicates that the user is not satisfied with the first query result.

4. The method according to claim 3 , wherein before the receiving of the evaluation information of the user on the first query result, the method further comprises:
determining that the first query result comprises at least one answer corresponding to the query question;
the receiving of the evaluation information of the user on the first query result comprises:
receiving the evaluation information of the user on the answer comprised in the first query result.

5. The method according to claim 1 , wherein before the outputting second prompt information, the method further comprises:
receiving evaluation information of the user on the first query result;
performing an emotional analysis on the evaluation information; and
outputting the second prompt information when the evaluation information indicates that the user is satisfied with the first query result.

6. The method according to claim 5 , wherein acquisition time of the second query result is a determinable time, and the second prompt information further comprises the acquisition time of the second query result.

7. The method according to claim 1 , wherein the second prompt information is outputted with the first query result corresponding to the query question.

8. The method according to claim 1 , wherein before the outputting of the second prompt information, the method further comprises:
performing an analysis and processing on the query question to obtain a type of the query question; and
outputting the second prompt information according to the type of the query question.

9. The method according to claim 8 , wherein before the performing of the analysis and processing on the query question, the method further comprises:
determining that the first query result does not comprise the answer corresponding to the query question.

10. The method according to claim 1 , wherein before the outputting of the push information corresponding to the query question after the first time period, the method further comprises:
performing an analysis and processing on the query question to obtain a type of the query question; and
determining to output the push information corresponding to the query question according to the type of the query question.

11. The method according to claim 1 , wherein the method is applied to an intelligent device, and the outputting of the push information corresponding to the query question alter the first time period comprises:
outputting the push information by at least one of the following ways:
sending the push information to a control device for controlling the intelligent device; or
prompting the user by an indicator light of the intelligent device that the push information is received; or
displaying the push information by a notification page on the intelligent device; or
playing the push information by a voice.

12. The method according to claim 11 , wherein the playing of the push information by the voice comprises:
playing the push information by the voice, when it is detected that the user uses the intelligent device to make another query for other question again, and does not obtain an answer to the other question or the user is satisfied with the answer to the other question; or playing the push information when a preset time of the user is reached.

13. An intelligent device, comprising:
a hardware processor,
a memory,
an audio device and a transceiver, wherein
the audio device is configured to acquire a voice signal,
the memory is configured to store instructions,
the transceiver is configured to communicate with other devices, and the hardware processor is configured to execute the instructions stored in the memory so that the intelligent device performs the method according to claim 1 .

14. An apparatus for intelligent interaction, comprising:
a hardware processor and a memory for storing program codes, which, when executed by the hardware processor, cause the hardware processor to:
obtain a query question of a user;
obtain a first query result corresponding to the query question;
output the first query result;
output push information corresponding to the query question after a first time period, wherein
the push information comprises first prompt information corresponding to the query question, or a second query result and the first prompt information corresponding to the query question,
the first prompt information is to prompt that the second query result corresponding to the query question is acquired, and
the second query result includes a query result of a related query question of the query question;

predict whether the user is satisfied with the first query result prior to presenting the first query result to the user, wherein the predicting comprises:
when the first query result does not comprise an answer corresponding to the query question, predicting that the user is not satisfied with the first query result, and
when the first query result comprises the answer corresponding to the query question, predicting whether the user is satisfied with the first query result according t

Assignees

• Baidu online network technology beijing co ltd
• Shanghai Xiaodu Tech Co Ltd

Inventors

• Zu Hualong
• Zhang Bo
• Zhang Xinya
• Xu Lingjin
• Zhang Mengmeng
• Ye Jingyu
• Jia Xiaochen

Classifications

• H04L67/02

  based on web technology, e.g. hypertext transfer protocol [HTTP] · CPC title

• G06F16/3326 Primary

  using relevance feedback from the user, e.g. relevance feedback on documents, documents sets, document terms or passages · CPC title

• G10L13/00

  Speech synthesis; Text to speech systems · CPC title

• G06F16/3329 Primary

  Natural language query formulation · CPC title

• G06F16/3349

  Reuse of stored results of previous queries · CPC title