Venue seat assignment based upon hearing profiles

Patent metadata

Field	Value
Publication number	US-11354604-B2
Application number	US-201916264064-A
Country	US
Kind code	B2
Filing date	Jan 31, 2019
Priority date	Jan 31, 2019
Publication date	Jun 7, 2022
Grant date	Jun 7, 2022

Abstract

The concepts and technologies disclosed herein are directed to venue seat assignment based upon hearing profiles. According to one aspect of the concepts and technologies disclosed herein, a device can include a processor and a memory. The device can receive a request to upload a hearing profile, and can upload the hearing profile to a seat assignment system. The device can receive, from the seat assignment system, a customized seating chart based, at least in part, upon the hearing profile. The customized seating chart can include a visual representation of at least a portion of seating in a venue. The device can select, from the customized seating chart, a seat from the portion of the seating in the venue. This selection can be made automatically or based upon user input.

First claim

I claim:

1. A device comprising:
a display;
a microphone;
a processor; and
a memory having computer-executable instructions stored thereon that, when executed by the processor, cause the processor to perform operations comprising
presenting, on the display, a graphical user interface comprising a left ear hearing test option, a right ear hearing test option, a hold button option, and instructions to press the hold button option until a tone is no longer heard,
in response to receiving selection of one of the left ear hearing test option or the right ear hearing test option from a user, performing a hearing test by playing the tone,
determining whether the user has released the hold button option,
in response to determining that the user has released the hold button option, updating a hearing profile of the user with results of the hearing test, wherein the hearing profile of the user comprises a percentage of hearing loss for a right ear and a left ear of the user,
receiving a request to upload the hearing profile of the user,
uploading the hearing profile of the user to a seat assignment system associated with a venue,
receiving, from the seat assignment system, a customized seating chart comprising a visual representation of at least a portion of seating in the venue determined based, at least in part, upon the hearing profile of the user and sound feedback associated with at least the portion of seating in the venue provided by users while listening to audio outputs at the venue,
presenting, on the display, a graphical user interface that shows the customized seating chart,
selecting, from the customized seating chart, a seat for the user from at least the portion of the seating in the venue,
capturing, by the microphone, audio output at the seat selected for the user,
determining sound feedback associated with the audio output captured by the microphone, wherein the sound feedback associated with the audio output captured by the microphone is representative of sound characteristics of the audio output and takes into account at least one of a characteristic of the microphone that captured the audio output or a location of the microphone in association with the user,
presenting, on the display, a manual sound feedback graphical user interface including at least one option associated with a first level of manual sound feedback and at least one option associated with a second level of manual sound feedback, wherein the first level of manual sound feedback and the second level of manual sound feedback are based on knowledge of the user,
receiving, via the manual sound feedback graphical user interface, at least one of the first level of manual sound feedback or the second level of manual sound feedback, and
providing the sound feedback associated with the audio output captured by the microphone and the at least one of the first level of manual sound feedback or the second level of manual sound feedback to a venue audio system, wherein the venue audio system adjusts the audio output based on the sound feedback associated with the audio output captured by the microphone and the at least one of the first level of manual sound feedback or the second level of manual sound feedback to personalize the audio output for the user.

2. The device of claim 1 , wherein the operations further comprise presenting, on the display, a graphical user interface that shows an upload hearing profile option, and wherein receiving the request to upload the hearing profile of the user comprises the upload hearing profile option being selected.

3. The device of claim 2 , wherein the operations further comprise identifying from where the hearing profile of the user should be uploaded.

4. The device of claim 3 , wherein identifying from where the hearing profile of the user should be uploaded comprises designating the hearing profile of the user stored in the memory of the device.

5. The device of claim 3 , wherein identifying from where the hearing profile of the user should be uploaded comprises designating the hearing profile of the user associated with a hearing test application.

6. The device of claim 1 , wherein selecting, from the customized seating chart, the seat for the user from at least the portion of the seating in the venue comprises:
receiving selection of an automatic seat selection option provided by the graphical user interface that shows the customized seating chart; and
automatically selecting an available seat from at least the portion of the seating in the customized seating chart as the seat for the user.

7. The device of claim 1 , wherein selecting, from the customized seating chart, the seat for the user from at least the portion of the seating in the venue comprises receiving manual selection, via a user input, of an available seat from at least the portion of the seating in the customized seating chart as the seat for the user.

8. A computer-readable storage medium having computer-executable instructions stored thereon that, when executed by a processor of a device comprising a display and a microphone, cause the device to perform operations comprising:
presenting, on the display, a graphical user interface comprising a left ear hearing test option, a right ear hearing test option, a hold button option, and instructions to press the hold button option until a tone is no longer heard;
in response to receiving selection of one of the left ear hearing test option or the right ear hearing test option from a user, performing a hearing test by playing the tone;
determining whether the user has released the hold button option;
in response to determining that the user has released the hold button option, updating a hearing profile of the user with results of the hearing test, wherein the hearing profile of the user comprises a percentage of hearing loss for a right ear and a left ear of the user;
receiving a request to upload the hearing profile of the user;
uploading the hearing profile of the user to a seat assignment system associated with a venue;
receiving, from the seat assignment system, a customized seating chart comprising a visual representation of at least a portion of seating in the venue determined based, at least in part, upon the hearing profile of the user and sound feedback associated with at least the portion of seating in the venue provided by users while listening to audio outputs at the venue;
presenting, on the display, a graphical user interface that shows the customized seating chart;
selecting, from the customized seating chart, a seat for the user from at least the portion of the seating in the venue;
capturing, by the microphone, audio output at the seat selected for the user;
determining sound feedback associated with the audio output captured by the microphone, wherein the sound feedback associated with the audio output captured by the microphone is representative of sound characteristics of the audio output and takes into account at least one of a characteristic of the microphone that captured the audio output or a location of the microphone in association with the user;
presenting, on the display, a manual sound feedback graphical user interface including at least one option associated with a first level of manual sound feedback and at least one option associated with a second level of manual sound feedback, wherein the first level of manual sound feedback and the second level of manual sound feedback are based on knowledge of the user;
receiving, via the manual sound feedback graphical user interface, at least one of the first level of manual sound feedback or the second level of manual sound feedback; and
providing the sound feedback associated with the audio output captured by the microphone and the

Assignees

• At & T Ip I Lp

Inventors

• Zellner Samuel N

Classifications

• G06Q10/02 Primary

  Reservations, e.g. for tickets, services or events · CPC title

• H04W4/021

  Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences · CPC title

• A61B5/121

  evaluating hearing capacity · CPC title

• G06Q10/028 Primary

  for seating or spaces in a venue · CPC title