Method and system for modifying routing information associated to a party

Patent metadata

Field	Value
Publication number	US-11317174-B2
Application number	US-74535210-A
Country	US
Kind code	B2
Filing date	Dec 27, 2007
Priority date	Dec 27, 2007
Publication date	Apr 26, 2022
Grant date	Apr 26, 2022

Abstract

A method and system implemented by a network entity. The method comprising accessing communication routing information associated to a party. The communication routing information being indicative of at least a first termination device to which incoming communications for the party are to be routed. The method further comprises monitoring at least one of location information, presence information and behavior information associated to the party and processing the communication routing information and the at least one of the location information, presence information and behavior information at least in part on the basis of modification information in an attempt to determine the suitability of modifying the communication routing information. When it is determined that the communication routing information is suitable for modification, causing the party to be advised.

First claim

The invention claimed is:

1. A method implemented by a network entity, said method comprising:
receiving, from a party, a request for conflict monitoring and suggestion for modification in terms of communication routing information pre-configured by the party;
in response to the request for conflict monitoring and suggestion for modification, monitoring behavior information associated to the party and the communication routing information pre-configured by the party, the pre-configured communication routing information being indicative of an incoming communication addressed to a communication device of the party being routed to at least one termination device as an alternative destination device under one or more rules preconfigured by the party, the one or more rules preconfigured by the party comprising a condition indicative of the party's unavailability to engage in communication exchanges via the communication device, the communication routing information being configurable by the party;
in response to the request for conflict monitoring and suggestion for modification, processing the pre-configured communication routing information and the behavior information at least in part on the basis of modification information in an attempt to determine if said pre-configured communication routing information stored in a memory is suitable for modification by the party; and
causing the party to be advised when said processing has determined that the pre-configured communication routing information stored in the memory is suitable for modification by the party to reconfigure at least a part of the one or more rules preconfigured by the party in the communication routing information so that a future incoming call to the party is routed to the party's devices other than the at least one termination device based on the modified one or more rules without notification to a sender of the future incoming call.

2. A method as defined in claim 1 , wherein the at least one termination device includes at least one first termination device to which incoming communications are to be routed.

3. A method as defined in claim 2 , wherein the behavior information is indicative of one of communication devices from which the party has made an outgoing call, the modification information being indicative that the communication routing information is suitable for modification when the communication device from which the party has made an outgoing call is not the at least one first termination device specified in the communication routing information.

4. A method as defined in claim 2 , wherein the behavior information is indicative that the party has logged on to one of communication devices, the modification information being indicative that the communication routing information is suitable for modification when the communication device is not the at least one first termination device specified in the communication routing information.

5. A method as defined in claim 2 , wherein the behavior information is indicative that the party has logged on to one of communication devices, the modification information being indicative that the communication routing information is suitable for modification when said party has logged on to a second communication device is not the at least one first termination device specified in the communication routing information.

6. A method as defined in claim 2 , wherein the behavior information is indicative that one of communication devices associated with the party shouldn't be disturbed, the modification information being indicative that the communication routing information is suitable for modification when the communication device that shouldn't be disturbed is the at least one first termination device specified in said communication routing information.

7. A method as defined in claim 2 , further comprising:
determining the suggestion as to how to modify said communication routing information; and
providing said suggestion to the party.

8. A method as defined in claim 7 , wherein when the party originates an outgoing call from one of communication devices that is not the at least one first termination device, the suggestion being to modify the communication routing information such that the communication device on which the customer has originated an outgoing call becomes the at least one first termination device specified in the communication routing information.

9. A method as defined in claim 7 , wherein when the party is in proximity to one of communication devices that has a cheaper cost structure than the at least one first termination device, the suggestion being to modify the communication routing information such that the communication device with the cheaper cost structure becomes the at least one first termination device specified in the communication routing information.

10. A method as defined in claim 7 , wherein when the party is not in proximity to the at least one first termination device, the suggestion being to modify the communication routing information such that one of communication devices that is in proximity to the customer becomes the at least one first termination device specified in the communication routing information.

11. A method as defined in claim 7 , wherein under a given set of circumstances the suggestion being to modify the communication routing information such that an incoming communication for the party is routed to an alternative termination device that has been identified as being a more desirable termination device under the given set of circumstance.

12. A method as defined in claim 7 , wherein when a user of the at least one first termination device should not be disturbed, the suggestion being to modify the communication routing information such that an incoming call for the party is routed to voice mail.

13. A method as defined in claim 7 , further comprising:
requesting authorization from the party to modify the communication routing information in accordance with said suggestion provided to the party; and
modifying the communication routing information in accordance with said suggestion provided to the party upon authorization received from the party.

14. A method as defined in claim 1 , wherein the party is advised via an instant text message when said processing has determined that the communication routing information is suitable for modification.

15. A method as defined in claim 1 , wherein the party is advised via IVR, when said processing has determined that the communication routing information is suitable for modification.

16. A method as defined in claim 1 , wherein the party is advised via email when said processing has determined that the communication routing information is suitable for modification.

17. A softswitch configured to implement the method defined in claim 1 .

18. A method as defined in claim 1 , further comprising:
determining the suggestion as to how to modify said communication routing information;
providing said suggestion to the party;
requesting authorization from the party to modify the communication routing information in accordance with said suggestion provided to the party; and
modifying the communication routing information in accordance with said suggestion provided to the party upon authorization received from the party.

19. A non-transitory computer-readable storage medium comprising instructions which, when executed by a network entity, cause the network entity to carry out a method that comprises:
receiving, from a party, a request for confl

Assignees

• Arsenault Jonathan Allan
• Wolf Eric John
• Mercier Denis
• Bce Inc

Inventors

• Arsenault Jonathan Allan
• Wolf Eric John
• Mercier Denis

Classifications

• H04M3/02

  Calling substations, e.g. by ringing (selective calling H04Q) · CPC title

• H04M3/42348

  Location-based services which utilize the location information of a target · CPC title

• H04M3/436

  Arrangements for screening incoming calls {, i.e. evaluating the characteristics of a call before deciding whether to answer it (based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54)} · CPC title

• H04Q3/66 Primary

  Traffic distributors · CPC title

• H04M3/44

  Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling (at the subscriber's set H04M1/27; automatic redialling H04M3/424) · CPC title