Intelligent interaction processing method and apparatus, device and computer storage medium

Patent metadata

Field	Value
Publication number	US-11308948-B2
Application number	US-201816174087-A
Country	US
Kind code	B2
Filing date	Oct 29, 2018
Priority date	Nov 16, 2017
Publication date	Apr 19, 2022
Grant date	Apr 19, 2022

Abstract

The present disclosure provides an intelligent interaction processing method and apparatus, a device and a computer storage medium. The method comprises: performing intention recognition for a preceding feedback item already returned to the user; continuing to return a subsequent feedback item to the user based on the intention of the preceding feedback item. According to the present disclosure, it is possible to guess the user's subsequent intention based on the preceding feedback item, and continue to return the desired subsequent feedback item to the user without the user's operations, so that the present disclosure is more intelligentized and richer and simplifies the user's operations.

First claim

What is claimed is:

1. A computer-implemented intelligent interaction processing method, wherein the method comprises:
returning a preceding feedback item to a user based on a query;
performing intention recognition for the preceding feedback item already returned to the user;
continuing to return a subsequent feedback item to the user based on the intention of the preceding feedback item, the subsequent feedback item being independent of the query based on which the preceding feedback item returned to the user is generated, and the subsequent feedback item being independent of a follow-up or subsequent query, wherein the subsequent feedback item is returned without receiving a subsequent query,
wherein the returning a subsequent feedback item to the user based on the intention of the preceding feedback item comprises:
determining a type of the subsequent feedback item corresponding to the intention;
obtaining an entity of the subsequent feedback item;
using the entity of the subsequent feedback item and the type of the subsequent feedback item to determine the subsequent feedback item returned to the user,
wherein the determining a type of the subsequent feedback item corresponding to the intention comprises:
determining the type of the subsequent feedback item corresponding to the recognized intention, according to the preset correspondence relationship between the intentions and the type of the subsequent feedback item, the subsequent feedback item comprising text, audio, video, image, link, and a control event of an application or user equipment.

2. The method according to claim 1 , wherein the performing intention recognition for a preceding feedback item already returned to the user comprises:
extracting a keyword from the preceding feedback item, and determining an intention of the preceding feedback item according to the keyword; or,
performing semantic analysis for the preceding feedback item, and determining the intention of the preceding feedback item; or
matching the preceding feedback item with a preset template, and determining an intention corresponding to the matched template as the intention of the preceding feedback item; or
using a machine learning model obtained by pre-training to perform intention analysis for the preceding feedback item to obtain an intention of the preceding feedback item.

3. The method according to claim 1 , wherein the correspondence relationship further comprises: a type of the preceding feedback item;
the method further comprises: determining the type of the preceding feedback item already returned to the user;
the determining a type of a subsequent feedback item corresponding to the recognized intention, according to a correspondence relationship between the preset intention and the type of the subsequent feedback item comprises:
determining the type of the corresponding subsequent feedback item according to the correspondence relationship between the type of the preceding feedback item and an intention query of the preceding feedback item.

4. The method according to claim 1 , wherein before determining type of the subsequent feedback item corresponding to the intention, the method further comprises:
judging whether an intention confidence of the preceding feedback item satisfies a preset confidence requirement, and if yes, continuing to execute of the determination of the type of the subsequent feedback item corresponding to the intention.

5. The method according to claim 1 , wherein the type of the subsequent feedback item corresponding to the recognized intention is determined further based on the user's environment information.

6. The method according to claim 5 , wherein the user's environment information comprises at least one of system time, user equipment type and user equipment action.

7. The method according to claim 1 , wherein the obtaining the entity of the subsequent feedback item comprises:
regarding an entity extracted from the preceding feedback item as an entity of the subsequent feedback item; or
obtaining an entity from user data or user environment information as an entity of the subsequent feedback item.

8. The method according to claim 1 , wherein the using the entity of the subsequent feedback item and the type of the subsequent feedback item to determine the subsequent feedback item comprises:
using the entity of the subsequent feedback item and the type of the subsequent feedback item to configure a search item;
obtaining a vertical search result corresponding to the search item as the subsequent feedback item.

9. The method according to claim 8 , wherein the using the entity of the subsequent feedback item and the type of the subsequent feedback item to configure a search item comprises:
determining a template corresponding to the type of the subsequent feedback item;
filling the entity of the subsequent feedback item into the determined template to obtain the search item.

10. The method according to claim 1 , wherein the using the entity of the subsequent feedback item and the type of the subsequent feedback item to determine the subsequent feedback item comprises:
using the entity of the subsequent feedback item and the type of the subsequent feedback item to generate a control instruction;
sending the control instruction to an application or user equipment corresponding to the type of the subsequent feedback item.

11. The method according to claim 1 , wherein the returning the subsequent feedback item to the user comprises:
directly returning the determined subsequent feedback item to the user; or
determining whether to return the determined subsequent feedback item to the user based on the user's feedback.

12. The method according to claim 1 , wherein transition wording is returned between the preceding feedback item already returned to the user and the subsequent feedback item returned to the user;
the transition wording comprises a general-purpose word or sentence, blank, symbol, shadow or audio.

13. The method according to claim 1 , wherein the subsequent feedback item comprises text, audio, video, image, link, and a control event of an application or user equipment.

14. A device, wherein the device comprises:
one or more processors;
a storage for storing one or more programs,
when said one or more programs are executed by said one or more processors, said one or more processors are enabled to implement an intelligent interaction processing method, wherein the method comprises:
returning a preceding feedback item to a user based on a query;
performing intention recognition for the preceding feedback item already returned to the user;
continuing to return a subsequent feedback item to the user based on the intention of the preceding feedback item, the subsequent feedback item being independent of the query based on which the preceding feedback item returned to the user is generated, and the subsequent feedback item being independent of a follow-up or subsequent query, wherein the subsequent feedback item is returned without receiving a subsequent query,
wherein the returning a subsequent feedback item to the user based on the intention of the preceding feedback item comprises:
determining a type of the subsequent feedback item corresponding to the intention;
obtaining an entity of the subsequent feedback item;
using the entity of the subsequent feedback item and the type of the subsequent feedback item to determine the subsequent feedback item returned to the user,
wherein the determining a type of the subsequent feedback item corresponding to the intention comprises:
determining the type of the subseque

Assignees

• Baidu online network technology beijing co ltd
• Shanghai Xiaodu Tech Co Ltd

Inventors

• Zhang Mengmeng
• Zhang Gang
• Wan Li
• Liu Jia
• Jiang Xiangtao
• Xu Ran

Classifications

• G10L15/1822 Primary

  Parsing for meaning understanding · CPC title

• G06N5/022

  Knowledge engineering; Knowledge acquisition · CPC title

• G06F40/35

  Discourse or dialogue representation · CPC title

• G06F16/9535 Primary

  Search customisation based on user profiles and personalisation · CPC title

• G06F40/284

  Lexical analysis, e.g. tokenisation or collocates · CPC title