Methods and apparatus to collect and analyze rating information

Patent metadata

Field	Value
Publication number	US-11308510-B2
Application number	US-201816147133-A
Country	US
Kind code	B2
Filing date	Sep 28, 2018
Priority date	Sep 28, 2018
Publication date	Apr 19, 2022
Grant date	Apr 19, 2022

Abstract

Methods, apparatus, systems and articles of manufacture are disclosed to collect and analyze driver rating information. An example apparatus includes at least one of an audio input device or a video input device to collect at least one of audio or video; a rating input device to receive a rating associated with a person; a first rating analyzer to analyze the at least one of the audio or the video to determine demographic information for the person; and a second rating analyzer to: analyze the demographic information, the rating, and historical rating information to detect a demographic trend in the rating information; and output an indication of the trend.

First claim

What is claimed is:

1. A system to collect rating information, the system comprising:
at least one of an audio input device or a video input device to collect at least one of audio or video captured in a vehicle;
rating input device circuitry to receive at least two ratings associated with people, the people including a passenger and a driver of the vehicle, and ratings being submitted by the passenger and the driver via the rating input device;
first rating analyzer circuitry to employ a machine learning technique to analyze the at least one of the audio or the video to (i) use images from video to determine demographic information for the people and (ii) use a cluster analysis technique to determine one or more sentiments of the people expressed in the at least one of the audio or the video;
second rating analyzer circuitry to employ a machine learning technique to: analyze the rating submitted by a first person in the vehicle, the analysis based on the demographic information for a second person in the vehicle, the one or more sentiments of the people, and historical ratings submitted by the first person, wherein the rating submitted by the first person is a rating of the second person; and
determine whether the rating submitted by the first person includes a bias, the determination based on the analysis and whether the rating submitted by the first person deviates from prior ratings of the second person by a threshold amount; and

report generator circuitry to:
post the rating submitted by the first person to the historical ratings, the post in response to a determination that the rating submitted by the first person does not include a bias; and
discard the rating submitted by the first person in response to a determination that the rating submitted by the first person includes a bias.

2. A system as defined in claim 1 , wherein the first rating analyzer circuitry and the second rating analyzer circuitry are a same rating analyzer circuitry.

3. A system as defined in claim 1 , wherein the first rating analyzer circuitry is in a rating device and the second rating analyzer circuitry is in a server communicatively coupled to the rating device via a network.

4. A system as defined in claim 1 , wherein the system includes the audio input device and the video input device.

5. A system as defined in claim 1 , further including a payment reception device to receive a payment.

6. A system as defined in claim 1 , wherein the second rating analyzer circuitry is to retrieve the historical ratings submitted by the first person via a network.

7. A system as defined in claim 1 , wherein to discard the rating submitted by the first person, the report generator circuitry is to flag the rating submitted by the first person for review.

8. A system as defined in claim 1 , wherein the first rating analyzer circuitry is to analyze the audio by performing speech-to-text analysis of the audio.

9. An apparatus to collect rating information, the apparatus comprising:
at least one of an audio input device or a video input device to collect at least one of audio or video captured in a vehicle;
rating input device circuitry to receive at least two ratings associated with people, the people being a passenger and a driver of the vehicle, and the ratings being submitted by the passenger and the driver via the rating input device;
rating analyzer circuitry to:
employ machine learning techniques to analyze the at least one of the audio or the video to (i) use images from video to determine demographic information for the people and (ii) use a cluster analysis technique to determine one or more sentiments of the people expressed in the at least one of the audio or the video;
employ machine learning techniques to: analyze the rating submitted by a first person in the vehicle, the analysis based on the demographic information for a second person in the vehicle, the one or more sentiments of the people, and historical ratings submitted by the first person, wherein the rating submitted by the first person is a rating of the second person; and

determine whether the rating submitted by the first person includes a bias, the determination based on the analysis and whether the rating submitted by the first person deviates from prior ratings of the second person by a threshold amount; and

report generator circuitry to:
post the rating submitted by the first person to the historical ratings, the post in response to a determination that the rating submitted by the first person does not include a bias; and
discard the rating submitted by the first person in response to a determination that the rating submitted by the first person includes a bias.

10. An apparatus as defined in claim 9 , wherein the apparatus includes the audio input device and the video input device.

11. An apparatus as defined in claim 9 , further including a payment reception device to receive a payment.

12. An apparatus as defined in claim 9 , wherein the rating analyzer circuitry is to retrieve the historical ratings submitted by the first person via a network.

13. An apparatus as defined in claim 9 , wherein to discard the rating submitted by the first person, the report generator circuitry is to flag the rating submitted by the first person for review.

14. An apparatus as defined in claim 9 , wherein the rating analyzer circuitry is to analyze the audio by performing speech-to-text analysis of the audio.

15. A method to collect rating information, the method comprising:
collecting at least one of audio or video captured in a vehicle;
receiving at least two ratings associated with people, the people being a passenger and a driver of the vehicle, and the ratings being submitted by the passenger and the driver;
employing machine learning techniques to analyze the at least one of the audio or the video to (i) use images from video to determine demographic information for the people and (ii) use a cluster analysis technique to determine one or more sentiments of the people expressed in the at least one of the audio or the video;
employing machine learning techniques to: analyze the rating submitted by a first person in the vehicle, the analysis based on the demographic information for a second person in the vehicle, the one or more sentiments of the people, and historical ratings submitted by the first person, wherein the rating submitted by the first person is a rating of the second person; and
determining whether the rating submitted by the first person includes a bias, the determination based on the analysis and whether the rating submitted by the first person deviates from prior ratings of the second person by a threshold amount;

posting the rating submitted by the first person to the historical ratings, the post in response to a determination that the rating submitted by the first person does not include a bias; and
discarding the rating submitted by the first person in response to a determination that the rating submitted by the first person includes a bias.

16. A method as defined in claim 15 , further including collecting the at least one of the audio or video from at least one of an audio input device and a video input device.

17. A method as defined in claim 15 , further including receiving payment information from a payment reception device.

18. A method as defined in claim 15 , further including retrieving the historical ratings submitted by the person via a network.

19. A method as defined in claim 15 , further including flagging the rating submitted by the first person fo

Assignees

• Intel Corp

Inventors

• Baron Casey
• Foong Annie
• Chang Sherry
• Saadeldeen Hebatallah
• Saur Karla

Classifications

• G06Q30/0204 Primary

  Market segmentation · CPC title

• G06Q20/10

  specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems · CPC title

• G06Q30/0282

  Rating or review of business operators or products · CPC title