Automated machine with self-reconciliation of resources

Patent metadata

Field	Value
Publication number	US-11308457-B2
Application number	US-201916408190-A
Country	US
Kind code	B2
Filing date	May 9, 2019
Priority date	May 9, 2019
Publication date	Apr 19, 2022
Grant date	Apr 19, 2022

Abstract

A system for performing secure maintenance on automated machines may include a maintenance management apparatus and an automated machine. The maintenance management apparatus is configured for scheduling the maintenance appointment for the automated machine, in response to scheduling the maintenance appointment and creating and communicating a maintenance security code to the automated machine. The automated machine is configured for receiving a request from a maintenance provider to initiate the maintenance appointment, validating the maintenance provider using the maintenance security code and providing access to a secure item storage unit, determining that the maintenance provider has completed the maintenance appointment, and communicating information associated with the maintenance appointment to the maintenance management apparatus and/or a computing device of the maintenance provider.

First claim

The invention claimed is:

1. A system for performing self-reconciliation of items in an automated machine, the system comprising:
an automated machine, the automated machine comprising:
a secure item storage unit;
one or more computer processors;
a memory;
a maintenance application stored in the memory of the automated machine, executable by the one or more computer processors of the automated machine, and configured for:
receiving a request from a maintenance provider to initiate a maintenance appointment;
receiving, maintenance appointment information associated with the maintenance appointment, the maintenance appointment information comprising a scannable maintenance security code from the maintenance provider, wherein the scannable maintenance security code is associated with information associated with the request, wherein the information comprises at least a number of incoming cassettes, amount of incoming cash, manual codes, and a series of steps to be performed to initiate the request;
validating the maintenance provider in response to receiving the scannable maintenance security code;
in response to validating the maintenance provider, providing the maintenance provider with access to the secure item storage unit;
determining that the maintenance provider has completed the maintenance appointment;
in response to determining that the maintenance provider has completed the maintenance appointment, performing self-reconciliation of items currently in the secure item storage unit; and
communicating information associated with the self-reconciliation of the items present in the secure item storage unit after the completion of the maintenance appointment to a computing device of the maintenance provider and a maintenance management apparatus.

2. The system of claim 1 , wherein the system further comprises:
the maintenance management apparatus comprising:
one or more computer processors;
a memory;
a maintenance management application stored in the memory of the maintenance management apparatus, executable by the one or more computer processors of the maintenance management apparatus, and configured for:
scheduling the maintenance appointment for the automated machine;
in response to scheduling the maintenance appointment, creating the scannable maintenance security code; and
communicating the maintenance appointment information to the automated machine, the maintenance appointment information comprising at least the scannable maintenance security code and a type of the maintenance appointment.

3. The system of claim 2 , wherein the maintenance management application is configured for in response to receiving the information associated with the self-reconciliation of the items, updating a ledger and creating an invoice associated with the maintenance appointment.

4. The system of claim 1 , wherein the maintenance application is configured for determining that the maintenance provider has completed the maintenance appointment based upon identifying that the maintenance provider locked the secure item storage unit.

5. The system of claim 1 , wherein the maintenance application is configured for performing the self-reconciliation of the items currently in the secure item storage unit based on one or more actions performed by the maintenance provider during the maintenance appointment.

6. The system of claim 1 , wherein:
the maintenance appointment information comprises a scheduled time of the maintenance appointment; and
validating the maintenance provider is based in part on comparing a current time with the scheduled time of the maintenance appointment.

7. The system of claim 1 , wherein the maintenance application is configured for displaying at least a portion of the maintenance appointment information to the maintenance provider.

8. A method for performing self-reconciliation of items in an automated machine, the method comprising:
receiving, via an automated machine, a request from a maintenance provider to initiate a maintenance appointment;
receiving, via the automated machine, maintenance appointment information associated with the maintenance appointment from a maintenance management apparatus, the maintenance appointment information comprising a scannable maintenance security code created by the maintenance management apparatus, wherein the scannable maintenance security code is associated with information associated with the request, wherein the information comprises at least a number of incoming cassettes, amount of incoming cash, manual codes, and a series of steps to be performed to initiate the request;
validating, via the automated machine, the maintenance provider in response to receiving the scannable maintenance security code;
in response to validating the maintenance provider, providing, via the automated machine, the maintenance provider with access to a secure item storage unit;
determining, via the automated machine, that the maintenance provider has completed the maintenance appointment;
in response to determining that the maintenance provider has completed the maintenance appointment, performing, via the automated machine, self-reconciliation of items currently in the secure item storage unit; and
communicating, via the automated machine, information associated with the self-reconciliation of the items present in the secure item storage unit after the completion of the maintenance appointment to a computing device of the maintenance provider and a maintenance management apparatus.

9. The method of claim 8 , wherein the method further comprises scheduling, via the maintenance management apparatus, the maintenance appointment for the automated machine.

10. The method of claim 8 , wherein the method further comprises in response to receiving the information associated with the self-reconciliation of the items, updating, via the maintenance management apparatus, a ledger and creating an invoice associated with the maintenance appointment.

11. The method of claim 8 , wherein determining that the maintenance provider has completed the maintenance appointment is based on identifying that the maintenance provider locked the secure item storage unit.

12. The method of claim 8 , wherein performing the self-reconciliation of the items currently in the secure item storage unit is based on one or more actions performed by the maintenance provider during the maintenance appointment.

13. The method of claim 8 , wherein:
the maintenance appointment information comprises a scheduled time of the maintenance appointment; and
validating the maintenance provider is based on part on comparing a current time with the scheduled time of the maintenance appointment.

14. The method of claim 8 , further comprising displaying, via the automated machine, at least a portion of the maintenance appointment information to the maintenance provider.

15. A computer program product for performing self-reconciliation of items in an automated machine, the computer program product comprising a non-transitory computer-readable storage medium having computer-executable instructions for:
receiving, via an automated machine, a request from a maintenance provider to initiate a maintenance appointment;
receiving, via the automated machine, maintenance appointment information associated with the maintenance appointment from a maintenance management apparatus, the maintenance appointment information comprising a scannable maintenance security code created by the maintenance management apparatus, wherein the scannable maintenance security code is associated with information associated with the request,

Assignees

• Bank Of America

Inventors

• Dryer Eric
• Goertz Jeffrey R
• Wilson Douglas Scott
• Parziale Carl
• Wisser Michael Matthew
• Wegleitner Edwin Andrew
• Powers Colleen Marie
• Best Jr Gary L
• Raley Jennifer Ann

Classifications

• G06Q10/1093

  Calendar-based scheduling for persons or groups · CPC title

• G07F19/209 Primary

  Monitoring, auditing or diagnose of functioning of ATMs · CPC title

• G07D11/235

  for monitoring or indicating operating conditions; for detecting malfunctions · CPC title

• G07D11/24

  Managing the inventory of valuable papers · CPC title

• G06Q30/04

  Billing or invoicing · CPC title