Multi-process workflow designer

Patent metadata

Field	Value
Publication number	US-11295260-B2
Application number	US-202016936028-A
Country	US
Kind code	B2
Filing date	Jul 22, 2020
Priority date	Jul 22, 2020
Publication date	Apr 5, 2022
Grant date	Apr 5, 2022

Abstract

A first workflow item grouping container and a second workflow item grouping container are a part of a collection of workflow item grouping containers organizing an end-to-end multi-process workflow solution. An identification and execution condition of the first workflow item grouping container and an identification and execution condition of the second workflow item grouping container are received. A specification of one or more workflow items belonging to the first workflow item grouping container and a specification of one or more workflow items belonging to the second workflow item grouping container are received. Each of the one or more workflow items belonging to the first and second workflow item grouping containers has an individually configurable execution condition and corresponds to a different individual activity of the end-to-end multi-process workflow solution.

First claim

What is claimed is:

1. A method, comprising:
receiving an identification of a first workflow item grouping container, wherein the first workflow item grouping container is a part of a collection of workflow item grouping containers organizing an end-to-end multi-process workflow solution;
receiving an execution condition of the first workflow item grouping container;
receiving an identification of a second workflow item grouping container, wherein the second workflow item grouping container is a part of the collection of workflow item grouping containers of the end-to-end multi-process workflow solution;
receiving an execution condition of the second workflow item grouping container;
receiving a specification of one or more workflow items belonging to the first workflow item grouping container, wherein each of the one or more workflow items belonging to the first workflow item grouping container has an individually configurable execution condition and corresponds to a different individual activity of the end-to-end multi-process workflow solution;
receiving a specification of one or more workflow items belonging to the second workflow item grouping container, wherein each of the one or more workflow items belonging to the second workflow item grouping container has an individually configurable execution condition and corresponds to a different individual activity of the end-to-end multi-process workflow solution; and
automatically generating and executing an application of the end-to-end multi-process workflow solution;
wherein the first workflow item grouping container is associated with a first process, the second workflow item grouping container is associated with a second process different from the first process, the first process and the second process are associated with different responsible parties, and the execution condition of the second workflow item grouping container for the second process is based at least in part on the first process of the first workflow item grouping container that is different from the second process.

2. The method of claim 1 , wherein the execution condition of the first workflow item grouping container is associated with a start condition setting, and wherein the start condition setting is associated with at least one of the following: a start immediate setting, a start with previous setting, a start after previous setting, a start with dependent setting, or a start after dependent setting.

3. The method of claim 2 , wherein the start condition setting of the execution condition of the first workflow item grouping container is associated with a start with delay configuration and a start with condition configuration.

4. The method of claim 1 , wherein the execution condition of the first workflow item grouping container is associated with an action plan, and wherein the action plan includes a start action plan, an end action plan, and a restart action plan.

5. The method of claim 4 , wherein the start action plan, the end action plan, and the restart action plan each is associated with a separate start condition setting.

6. The method of claim 5 , wherein the each separate start condition setting is associated with at least one of the following: a start immediate setting, a start with previous setting, a start after previous setting, a start with dependent setting, or a start after dependent setting.

7. The method of claim 1 , wherein the individually configurable execution condition of each of the one or more workflow items belonging to the first workflow item grouping container is associated with a start condition setting, and wherein the start condition setting is associated with at least one of the following: a start immediate setting, a start with previous setting, a start after previous setting, a start with dependent setting, or a start after dependent setting.

8. The method of claim 7 , wherein the start condition setting of the individually configurable execution condition is associated with a start with delay configuration and a start with condition configuration.

9. The method of claim 1 , wherein each of the one or more workflow items belonging to the first workflow item grouping container includes a run-time state.

10. The method of claim 9 , wherein the run-time state is one of the following: a not started state, a started state, a completed state, or a skipped state.

11. The method of claim 1 , wherein one of the one or more workflow items belonging to the first workflow item grouping container corresponds to a fulfillment request activity, notification activity, approval activity, catalog request activity, modify case activity, or running a script activity.

12. The method of claim 1 , wherein one of the one or more workflow items belonging to the first workflow item grouping container provides data to a second one of the one or more workflow items belonging to the first workflow item grouping container.

13. The method of claim 1 , wherein one of the one or more workflow items belonging to the first workflow item grouping container provides data to one of the one or more workflow items belonging to the second workflow item grouping container.

14. The method of claim 13 , wherein the provided data to the one of the one or more workflow items belonging to the second workflow item grouping container is an output of the one of the one or more workflow items belonging to the first workflow item grouping container.

15. The method of claim 1 , wherein the first workflow item grouping container and the second workflow item grouping container are configured to execute in parallel.

16. The method of claim 1 , wherein one of the one or more workflow items belonging to the first workflow item grouping container is associated with a condition rule.

17. The method of claim 1 , further comprising:
receiving an identification of a third workflow item grouping container, wherein the third workflow item grouping container is a part of the collection of workflow item grouping containers of the end-to-end multi-process workflow solution;
receiving an execution condition of the third workflow item grouping container; and
receiving a specification of one or more workflow items belonging to the third workflow item grouping container, wherein each of the one or more workflow items belonging to the third workflow item grouping container has an individually configurable execution condition and corresponds to a different individual activity of the end-to-end multi-process workflow solution.

18. The method of claim 17 , wherein the first workflow item grouping container and the second workflow item grouping container are configured to execute in parallel, and wherein the first workflow item grouping container and the third workflow item grouping container are configured to execute sequentially.

19. A system, comprising:
a processor; and
a memory coupled to the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to:
receive an identification of a first workflow item grouping container, wherein the first workflow item grouping container is a part of a collection of workflow item grouping containers organizing an end-to-end multi-process workflow solution;
receive an execution condition of the first workflow item grouping container;
receive an identification of a second workflow item grouping container, wherein the second workflow item grouping container is a part of the collection of workflow item grouping containers of the end-to-end mul

Assignees

• Servicenow Inc

Inventors

• Burman Jacob
• Santa Ruiz Craig Brian
• Nelson Harry Thomas
• Stainer Derek Gregory
• Dvivedi Nikhil
• Sarbora Russell
• Solaegui Juell Chase
• Hernandez Reynaldo
• Alvarado Jimenez Alberto
• Samah Michel Abou

Classifications

• G06Q10/0633 Primary

  Workflow analysis · CPC title

• G06Q10/06316

  Sequencing of tasks or work · CPC title