Systems and methods of generating an engagement profile

Patent metadata

Field	Value
Publication number	US-11283887-B2
Application number	US-201916700510-A
Country	US
Kind code	B2
Filing date	Dec 2, 2019
Priority date	May 24, 2018
Publication date	Mar 22, 2022
Grant date	Mar 22, 2022

Abstract

The present disclosure relates to systems and methods for determining an engagement profile of a participant by associating electronic activities to a profile. It may generate the engagement profile based on analysis of the electronic activity level. An example implementation may contain the following steps. The system may access for a first record object a plurality of electronic activities linked with the first record object. The system may identify for a participant from the plurality of electronic activities a set of electronic activities including the participant. The system may determine an engagement profile of the participant based on a first number of electronic activities of the set of electronic activities sent by the participant, a second number of the set of electronic activities received by the participant and a temporal distribution of the set of electronic activities. The system may store the engagement profile in one or more data structures.

First claim

What is claimed is:

1. A method comprising:
matching, by one or more processors, a plurality of electronic activities with a first record object of a system of record of a data source provider, each electronic activity of the plurality of electronic activities matched to the first record object by comparing one or more activity field-value pairs of the electronic activity with one or more object field-value pairs of the first record object;
identifying, by the one or more processors, for the first record object of the system of record, the plurality of electronic activities matched with the first record object, the one or more activity field-value pairs of each electronic activity identifying one or more participants, each participant of the one or more participants corresponding to a respective contact record object linked with the first record object in the system of record, the first record object is one of an account record object or an opportunity record object;
identifying, by the one or more processors, for a participant of the one or more participants, from the plurality of electronic activities, a set of electronic activities including the participant;
determining, by the one or more processors, an engagement profile of the participant based on a first number of electronic activities of the set of electronic activities sent by the participant and a second number of the set of electronic activities received by the participant;
storing, by the one or more processors, in one or more data structures, a first association between an identifier of the participant and the engagement profile of the participant for the first record object;
determining, by the one or more processors, for each participant of the plurality of participants corresponding to the respective contact record object linked to the first record object, a respective engagement profile based on electronic activities transmitted or received by the participant;
generating, by the one or more processors, for the first record object, based on the engagement profiles of the plurality of participants, a completion score indicating a likelihood of a process corresponding to the first record object being completed; and
storing, by the one or more processors, in the one or more data structures, a second association between the first record object and the completion score.

2. The method of claim 1 , wherein the first record object is the opportunity record object and comprises an object field-value pair storing a stage value indicating a proximity to a completion of a process associated with the first record object; and
wherein determining the engagement profile further comprises determining a distribution of the set of electronic activities within a timeframe defined by a stage indicated by the stage value indicating the proximity to the completion of the process.

3. The method of claim 1 , further comprising:
determining a volume of the plurality of electronic activities occurring during each of a plurality of stages indicating a different proximity to a completion of the process associated with the first record object; and
wherein determining the engagement profile further comprises determining the engagement profile based on a volume of plurality of electronic activities occurring during each of the plurality of stages.

4. The method of claim 1 , further comprising:
determining, by the one or more processors, historical electronic activities of the participant linked with second record objects of the system of record;
determining, by the one or more processors, a first volume of the plurality of electronic activities occurring during each of a plurality of stages indicating a different proximity to a completion of the process associated with the first record object;
determining, by the one or more processors, a second volume of the historical electronic activities occurring during each of a second plurality of stages indicating a different proximity to a second completion of a second process associated with each of the second record objects; and
wherein determining the engagement profile further comprises determining the engagement profile based on the first volume of the plurality of electronic activities during each of the plurality of stages and the second volume of the plurality of electronic activities during each of the second plurality of stages.

5. The method of claim 1 , further comprising:
determining, by the one or more processors, one or more field-value pairs of a node profile of the participant; and
identifying, by the one or more processors, an engagement profile generation policy based on the one or more field-value pairs of the node profile; and
wherein determining the engagement profile of the participant comprises determining the engagement profile using the identified engagement profile generation policy.

6. The method of claim 5 , further comprising:
determining, by the one or more processors, a second engagement profile generation policy for a second participant of the one or more participants;
determining, by the one or more processors, using the second engagement profile generation policy, a second engagement profile for the second participant; and
determining, by the one or more processors, a stage value indicating a proximity to a completion of the process associated with the first record object based on the second engagement profile for the second participant.

7. The method of claim 5 , further comprising:
determining, by the one or more processors, a second engagement profile generation policy for each of the one or more participants;
determining, by the one or more processors, using a respective second engagement profile generation policy, a second engagement profile for each of the one or more participants; and
determining, by the one or more processors, a completion score indicating a likelihood of completing the process associated with the first record object, the completion score based on the second engagement profile for each of the one or more participants.

8. The method of claim 5 , further comprising:
identifying, by the one or more processors, a plurality of record objects of the system of record associated with the participant;
determining, by the one or more processors, a respective set of historical electronic activities of the participant linked with each of the plurality of record objects;
determining, by the one or more processors, using the engagement profile generation policy, a respective engagement profile for each of the plurality of record objects based on the respective set of historical electronic activities; and
generating a production profile of the participant based on the respective engagement profile for each of the plurality of record objects.

9. The method of claim 1 , further comprising:
determining, by the one or more processors, for a new record object, a completion score for the participant, the completion score indicating a likelihood of completing the process associated with the first record object; and
generating, by the one or more processors, a recommendation to assign the new record object to the participant responsive to determining that the completion score satisfies a record object assignment policy.

10. The method of claim 1 , further comprising:
inferring, by the one or more processors, from the plurality of electronic activities and the one or more or field-value pairs of a node profile of the participant, a role of the participant; and
selecting, by the one or more processors, an engagement score generation policy includes selecting the engagement score generation policy based on the role of the participant.

11. The meth

Assignees

• People Ai Inc

Inventors

• Rogynskyy Oleg
• Halladay Dylan
• Hermanek Stefan
• Brunets Yurii

Classifications

• G06N3/08

  Learning methods · CPC title

• G06N3/09

  Supervised learning · CPC title

• G06F16/2358

  Change logging, detection, and notification (replication G06F16/27) · CPC title

• G06F9/542

  Event management; Broadcasting; Multicasting; Notifications · CPC title

• G06Q10/1093

  Calendar-based scheduling for persons or groups · CPC title