Systems and methods for updating confidence scores of labels based on subsequent electronic activities

Patent metadata

Field	Value
Publication number	US-11265388-B2
Application number	US-201916360953-A
Country	US
Kind code	B2
Filing date	Mar 21, 2019
Priority date	May 24, 2018
Publication date	Mar 1, 2022
Grant date	Mar 1, 2022

Abstract

The present disclosure relates to methods, systems, and storage media for updating confidence scores of labels based on subsequent electronic activities. Exemplary embodiments may maintain a plurality of node profiles corresponding to a plurality of unique entities; access a plurality of electronic activities transmitted or received via electronic accounts associated with one or more data source providers; identify a first electronic activity to process; assign a tag to the first electronic activity based on the data included in the electronic activity; determine a confidence score of the tag based on the data included in the first electronic activity; identify a second electronic activity to process; and update the confidence score of the tag assigned to the first electronic activity responsive to parsing the second electronic activity.

First claim

What is claimed is:

1. A method comprising:
accessing, by one or more processors, a plurality of node profiles corresponding to a plurality of unique entities, each node profile of the plurality of node profiles including one or more node field-value pairs, each node field-value pair of the node profile associated with a corresponding field and a node field value;
accessing, by the one or more processors, data of a plurality of electronic activities transmitted or received via electronic accounts associated with one or more data source providers;
generating, by the one or more processors, one or more activity field-value pairs from the data of a first electronic activity, the first electronic activity linked to a first node profile of the plurality of node profiles or a first contact record object of a system of record and a second node profile of the plurality of node profiles or a second contact record object of the system of record using the one or more activity field-value pairs;
assigning, by the one or more processors, a tag to the first electronic activity based on the data included in the electronic activity;
storing, by the one or more processors, in one or more data structures, a first association between the first electronic activity, the tag and a first confidence score of the tag determined based on the data included in the first electronic activity and corresponding to a first time associated with the first electronic activity;
identifying, by the one or more processors, a second electronic activity linked to at least one of the first node profile, the first contact record object, the second node profile or the second contact record object, the second electronic activity transmitted subsequent to the first electronic activity;
and storing, by the one or more processors, in the one or more data structures, a second association between the first electronic activity, the tag and a second confidence score of the tag determined based on the data of the second electronic activity and corresponding to a second time associated with the second electronic activity.

2. The method of claim 1 , further comprising:
determining, by the one or more processors, a relationship between a sender of the first electronic activity and at least one recipient of the one or more recipients of the first electronic activity using tithe first node profile and the second node profile or ii) the first contact record object and the second contact record object corresponding to the sender and the at least one recipient; and
wherein assigning the tag to the first electronic activity based on the data included in the first electronic activity comprises assigning, by the one or more processors, the tag to the first electronic activity based on the relationship between the sender and the one or more recipients.

3. The method of claim 2 , further comprising:
determining, by the one or more processors, that the first electronic activity identifies an event scheduled in a calendar of at least one of the sender or the one or more recipients; and
wherein assigning the tag to the first electronic activity based on the data included in the first electronic activity comprises assigning, by the one or more processors, the tag to the first electronic activity based on the type of event scheduled in the calendar.

4. The method of claim 3 , further comprising determining the second confidence score of the tag responsive to determining that the second electronic activity includes one or more predetermined strings that map to different types of events.

5. The method of claim 1 , wherein the second electronic activity is a response to the first electronic activity.

6. The method of claim 1 , wherein the tag assigned to the first electronic activity is based on the first node profile and the second node profile or the first contact record object and the second contact record object and is used to determine to match the first electronic activity to a record object of the system of record.

7. The method of claim 1 , wherein the tag is a first tag based on the first node profile and the second node profile or the first contact record object and the second contact record object, and wherein the method further comprises assigning a second tag to the first electronic activity responsive to parsing the second electronic activity and using the first tag and second tag to match the first electronic activity to a record object of the system of record.

8. The method of claim 1 , wherein the tag is a first tag and further comprising:
identifying, by the one or more processors, a third electronic activity linked to a third node profile or a third contact record object of the system of record and at least one of tithe first node profile or the second node profile or ii) the first contact record object or the second record object; and
updating, by the one or more processors, the first tag of the first electronic activity or assigning a second tag to the first electronic activity based on the third node profile or third contact record object.

9. The method of claim 8 , further comprising:
determining, by the one or more processors responsive to parsing content of the third electronic activity, a context of the third electronic activity; and
wherein updating the first tag of the first electronic activity or assigning the second tag to the first electronic activity includes updating the first tag or assigning the second tag based on the context of the third electronic activity.

10. The method of claim 9 , wherein the context of the third electronic activity is a third context, and wherein the method further comprises;
determining, by the one or more processors responsive to parsing content of the first electronic activity and second electronic activity, a first context of the first electronic activity and a second context of the second electronic activity;
determining, by the one or more processors, that the first electronic activity, the second electronic activity and third electronic activity are related based on the first context, the second context, and the third context; and
adding, by the one or processors, the second tag to the first electronic activity based on at least one of the first context, the second context, or the third context.

11. A system comprising:
one or more hardware processors configured by machine-readable instructions to:
access a plurality of node profiles corresponding to a plurality of unique entities, each node profile of the plurality of node profiles including one or more node field-value pairs, each node field-value pair of the node profile associated with a corresponding field and a node field value;
access data of a plurality of electronic activities transmitted or received via electronic accounts associated with one or more data source providers;
generate one or more activity field-value pairs from the data of a first electronic activity the first electronic activity linked to a first node profile of the plurality of node profiles or a first contact record object of a system of record and a second node profile of the plurality of node profiles or a second contact record object of the system of record using the one or more activity field-value pairs;
assign a tag to the first electronic activity based on the data included in the electronic activity;
store, in one or more data structures, a first association between the first electronic activity, the tag and a first confidence score of the tag determined based on the data included in the first electronic activity and corresponding to a first time associated with the first electronic activity;
identify a second electronic activity linked to at least

Assignees

• People Ai Inc

Inventors

• Wulf John
• Prakash Sathya Hariesh
• Jain Vardhman
• Hermanek Stefan
• Hai Wei
• Rogynskyy Oleg

Classifications

• G06N3/08

  Learning methods · CPC title

• G06N3/09

  Supervised learning · CPC title

• G06F16/2358

  Change logging, detection, and notification (replication G06F16/27) · CPC title

• G06F9/542

  Event management; Broadcasting; Multicasting; Notifications · CPC title

• G06Q10/1093

  Calendar-based scheduling for persons or groups · CPC title