Electronic communication message coaching service

Patent metadata

Field	Value
Publication number	US-11252117-B2
Application number	US-201816101136-A
Country	US
Kind code	B2
Filing date	Aug 10, 2018
Priority date	Aug 10, 2018
Publication date	Feb 15, 2022
Grant date	Feb 15, 2022

Abstract

Embodiments for implementing an electronic communication coaching service by a processor are disclosed. An appropriateness of a communication may be interpreted prior to a user sending the communication to another party according a plurality of identified contextual factors. The user may be alerted to a possible negative impact of sending the communication to the another party if the interpreted appropriateness is less than a predetermined threshold. A delay in sending the communication may be suggested for a selected period of time to implement one or more suggestive corrective actions to the communication.

First claim

The invention claimed is:

1. A method for implementing an electronic communication coaching service by a processor, comprising:
interpreting an appropriateness of a communication prior to a user sending the communication to another party according to a plurality of identified contextual factors, wherein the appropriateness of the communication is contextually interpreted based on particular content within the communication being determined as appropriate dependent upon a relationship status and a communication history having similar content to the particular content with an identified recipient of the communication comprising the another party;
alerting the user to a possible negative impact of sending the communication to the another party if the interpreted appropriateness is determined to correspond to a value within a first range of values less than a predetermined threshold, wherein alerting the user includes highlighting the particular content, corresponding to the value, within the communication and suggesting one or more corrective actions inclusive of one or more changes to the particular content; and
responsive to determining the interpreted appropriateness of the communication corresponds to the value within the first range of values less than the predetermined threshold, suggesting a delay in sending the communication for a selected period of time to implement the one or more suggestive corrective actions to the communication; wherein, when the interpreted appropriateness is determined to correspond to a second value within a second range of values, lower than the first range of values, below the predetermined threshold indicative of especially inappropriate content, the communication is automatically restricted from being delivered to the another party.

2. The method of claim 1 , wherein cognitively interpreting the appropriateness of the communications based on the plurality of identified contextual factors further includes interpreting a tone, a sentiment, emotion, keywords, phrases, text font, punctuation ones of the contextual factors in view of the communications.

3. The method of claim 1 , wherein interpreting the appropriateness of the communications based on the plurality of identified contextual factors further includes determining a sensitively level between the user and the another party.

4. The method of claim 1 , further including identifying one or more keywords, phrases, text formats, text fonts, or a combination thereof having the possible negative impact upon the another party.

5. The method of claim 1 , further including applying the one or more suggestive corrective actions to the communication.

6. The method of claim 1 , further including initializing a machine learning mechanism using feedback information to learn the plurality of identified contextual factors and impact of the communication upon the another party.

7. A system for implementing an electronic communication coaching service, comprising:
one or more computers with executable instructions that when executed cause the system to:
interpret an appropriateness of a communication prior to a user sending the communication to another party according to a plurality of identified contextual factors, wherein the appropriateness of the communication is contextually interpreted based on particular content within the communication being determined as appropriate dependent upon a relationship status and a communication history having similar content to the particular content with an identified recipient of the communication comprising the another party;
alert the user to a possible negative impact of sending the communication to the another party if the interpreted appropriateness is determined to correspond to a value within a first range of values less than a predetermined threshold, wherein alerting the user includes highlighting the articular content, corresponding to the value, within the communication and suggesting one or more corrective actions inclusive of one or more changes to the particular content; and
responsive to determining the interpreted appropriateness of the communication corresponds to the value within the first range of values less than the predetermined threshold, suggest a delay in sending the communication for a selected period of time to implement the one or more suggestive corrective actions to the communication; wherein, when the interpreted appropriateness is determined to correspond to a second value within a second range of values, lower than the first range of values, below the predetermined threshold indicative of especially inappropriate content, the communication is automatically restricted from being delivered to the another party.

8. The system of claim 7 , wherein, pursuant to interpreting the appropriateness of the communications based on the plurality of identified contextual factors, the executable instructions further interpret a tone, a sentiment, an emotional state, keywords, phrases, text font, punctuation ones of the contextual factors in view of the communication.

9. The system of claim 7 , wherein, pursuant to interpreting the appropriateness of the communications based on the plurality of identified contextual factors, the executable instructions further determine a sensitively level between the user and the another party.

10. The system of claim 7 , wherein the executable instructions further identify one or more keywords, phrases, text formats, text fonts, or a combination thereof having the possible negative impact upon the another party.

11. The system of claim 7 , wherein the executable instructions further apply the one or more suggestive corrective actions to the communication.

12. The system of claim 7 , wherein the executable instructions further initialize a machine learning mechanism using feedback information to learn the plurality of identified contextual factors and impact of the communication upon the another party.

13. A computer program product for implementing an electronic communication coaching service by a processor, the computer program product comprising a non-transitory computer-readable storage medium having computer-readable program code portions stored therein, the computer-readable program code portions comprising:
an executable portion that interprets an appropriateness of a communication prior to a user sending the communication to another party according to a plurality of identified contextual factors, wherein the appropriateness of the communication is contextually interpreted based on particular content within the communication being determined as appropriate dependent upon a relationship status and a communication history having similar content to the particular content with an identified recipient of the communication comprising the another party;
an executable portion that alerts the user to a possible negative impact of sending the communication to the another party if the interpreted appropriateness is determined to correspond to a value within a first range of values less than a predetermined threshold, wherein alerting the user includes highlighting the particular content, corresponding to the value, within the communication and suggesting one or more corrective actions inclusive of one or more changes to the particular content; and
an executable portion that, responsive to determining the interpreted appropriateness of the communication corresponds to the value within the first range of values less than the predetermined threshold, suggests a delay in sending the communication for a selected period of time to implement the one or more suggestive corrective actions to the communication; wherein, wh

Assignees

• IBM

Inventors

• Mukherjee Maharaj
• Lenchner Jonathan

Classifications

• H04L51/52

  for supporting social networking services · CPC title

• H04L51/212 Primary

  using filtering or selective blocking · CPC title

• G06F40/30 Primary

  Semantic analysis · CPC title

• H04L51/046

  Interoperability with other network applications or services · CPC title

• G06N20/00

  Machine learning · CPC title