Transcription presentation of communication sessions

Patent metadata

Field	Value
Publication number	US-11250858-B2
Application number	US-202017018810-A
Country	US
Kind code	B2
Filing date	Sep 11, 2020
Priority date	Oct 12, 2016
Publication date	Feb 15, 2022
Grant date	Feb 15, 2022

Abstract

A system is provided that includes a first network interface for a first network type and a second network interface for a second network type that is different from the first network type. The system also includes at least one processor configured to cause the system to perform operations. The operations may include obtaining, from the first network interface, audio from a communication session with a remote device established over the first network and obtaining an indication of a communication device available to participate in the communication session and direct audio obtained from the communication session to a remote transcription system. The operations may also include directing the audio to the second network interface for transmission to the communication device, obtaining transcript data from the remote transcription system based on the audio, and directing the transcript data to the second network interface for transmission to the communication device.

First claim

What is claimed is:

1. A method comprising:
obtaining, at a device, remote audio originating at a remote device during a communication session involving the remote device;
directing, from the device during the communication session, the remote audio to a transcription system, the transcription system obtaining the remote audio of the communication session only from the device;
directing, from the device during the communication session, the remote audio to a communication device, the device and the communication device being locally coupled and both being located within a single residence of a user;
obtaining, at the device during the communication session, transcript data from the transcription system, the transcript data including a transcription of the remote audio generated by the transcription system; and
presenting, by the device during the communication session, the transcription.

2. The method of claim 1 , further comprising:
obtaining, at the device during the communication session, local audio; and
directing, from the device during the communication session, the local audio to the remote device.

3. The method of claim 2 , wherein the local audio is obtained from the communication device.

4. The method of claim 1 , wherein the remote audio obtained at the device is analog audio and the remote audio directed to the transcription system is digital audio.

5. The method of claim 1 , wherein the communication device is configured to broadcast the remote audio to the user and the device is not configured to broadcast the remote audio to the user.

6. The method of claim 1 , wherein the remote audio is directed to the transcription system from the device over a first network of a first network type and the remote audio is directed to the communication device from the device over a second network of a second network type that is different than the first network type.

7. A device comprising:
a first network port configured to obtain remote audio originating at a remote device during a communication session involving the remote device;
a second network port configured to direct, during the communication session, the remote audio to a transcription system and to obtain transcript data from the transcription system, the transcript data including a transcription of the remote audio generated by the transcription system and the transcription system obtaining the remote audio of the communication session only from the device;
a third network port configured to direct, during the communication session, the remote audio to a communication device; and
a display configured to present the transcription during the communication session.

8. The device of claim 7 , wherein
the third network port is configured to obtain, during the communication session, local audio, and
the first network port is configured to direct, during the communication session, the local audio to the remote device.

9. The device of claim 7 , wherein one of the second network port and the third network port are wireless network ports.

10. The device of claim 7 , wherein the first network port is configured to obtain analog audio and the third network port is configured to direct digital audio.

11. The device of claim 7 , wherein the device is associated with a user and the communication device is associated with the user.

12. The device of claim 11 , wherein the device is not configured to broadcast the remote audio to the user.

13. The device of claim 7 , wherein the first network port is of a first network port type and the second network port is of a second network port type that is different than the first network port type.

14. A method comprising:
obtaining, at a device, remote audio originating at a remote device during a communication session involving the remote device;
directing, from the device during the communication session, the remote audio to a first local device, the first local device being configured to receive and broadcast the remote audio the device and the first local device being locally coupled and both being located within a single residence of a user; and
presenting, by the device during the communication session, transcript data that includes a transcription of the remote audio.

15. The method of claim 14 , further comprising:
obtaining, at the device during the communication session, local audio; and
directing, from the device during the communication session, the local audio to the remote device.

16. The method of claim 14 , wherein the first local device is configured to broadcast the remote audio to the user and the device is not configured to broadcast the remote audio to the user.

17. The method of claim 14 , further comprising:
directing, from the device during the communication session, the remote audio to a transcription system; and
obtaining, at the device during the communication session, the transcript data from the transcription system, the transcript data generated by the transcription system.

18. The method of claim 17 , wherein the transcription system obtains the remote audio of the communication session only from the device.

Assignees

• Sorenson Ip Holdings Llc

Inventors

• Holm Michael
• Pan Jasper C

Classifications

• H04M3/42221 Primary

  Conversation recording systems (at the subscriber's set H04M1/656) · CPC title

• G10L15/28

  Constructional details of speech recognition systems · CPC title

• H04M2201/60

  Medium conversion · CPC title

• H04M7/0036

  where the data service is an information service · CPC title

• H04M1/2535

  adapted for voice communication over an Internet Protocol [IP] network (Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16) · CPC title