Data insight scoring for performance analytics

Patent metadata

Field	Value
Publication number	US-11245586-B2
Application number	US-201815905692-A
Country	US
Kind code	B2
Filing date	Feb 26, 2018
Priority date	Oct 4, 2017
Publication date	Feb 8, 2022
Grant date	Feb 8, 2022

Abstract

An enterprise management platform is configured to host a respective instance for multiple client networks. The enterprise management platform receives incoming data including one or more metrics being tracked in the incoming data by the enterprise management platform. For each metric of the one or more metrics, a determination is made that a statistic generator is to be processed for the corresponding metric, and responsive to determining that the statistic generator is to be processed, a statistic is generated using the statistic generator. For each statistic, a news score is generated, using a news evaluator, to convert the statistic generator to a news score. The news scores are then sorted and stored in a database disposed within the enterprise management platform.

First claim

What is claimed is:

1. A system, comprising:
a database disposed within a remote management platform hosting one or more instances, wherein the database comprises one or more news scores each corresponding to one or more indicator types, wherein each of the one or more news scores is based at least in part on a metric of the corresponding one or more indicator types;
a news statistic collector, implemented by at least one processor, configured to:
receive periodic data from a collector job that collects the periodic data comprising the metrics of the corresponding one or more indicator types for a period corresponding to one or more sets of the periodic data;
for each indicator type, apply a statistic generator to generate analytical statistics, wherein the statistics track a change in time period of when a predicted threshold crossing is to occur in a set of the one or more sets of periodic data to evaluate the periodic data; and
for each of the analytical statistics, filter the set of the periodic data based at least in part on a news score threshold, wherein filtering the set of the periodic data comprises suppressing display of periodic data having a corresponding news score below the news score threshold;

a news evaluator, implemented by the at least one processor, configured to:
evaluate each of the analytical statistics to generate the one or more news scores; and
store the one or more news scores to the database; and

an insight generator, implemented by at least one processor, that is configured to:
receive a request for a data insight for the one or more indicator types;
in response to the request, fetch the analytical statistics from the database with corresponding one or more news scores;
determine news items from the set of the periodic data based at least in part on the one or more news scores in the fetched analytical statistics; and
provide, to a client device associated with the one or more instances, a representation of a graphical user interface that displays a data insights widget, wherein the data insights widget presents summaries of the news items based at least in part on corresponding news scores of the one or more news scores.

2. The system of claim 1 , wherein the period comprises a day, and periodically receiving the periodic data comprises daily receiving the periodic data for a previous day.

3. The system of claim 1 , wherein the periodic data comprises time-series data for the metrics for the period.

4. The system of claim 1 , wherein the news score threshold comprises a news score threshold for each metric of the corresponding one or more indicator types.

5. The system of claim 1 , wherein data insights widget is configured to display the summaries of the news items in an order sorted by the corresponding news scores.

6. The system of claim 1 , wherein receiving the request comprises receiving an application programming interface (API) request indicating that the data insight is to be displayed.

7. The system of claim 6 , wherein the API request comprises a date used to determine which statistics are to be fetched from the database.

8. The system of claim 6 , wherein the API request comprises universally unique identifier (UUID) that indicates a selected indicator type of the one or more the indicator types.

9. The system of claim 8 , wherein the selected indicator type comprises a number of open incidents have not been resolved for an information technology operations management (ITOM) application program.

10. The system of claim 8 , wherein the selected indicator type comprises a user-defined aspect to be tracked by the system.

11. The system of claim 1 , wherein the insight generator is configured to filter the news scores for positive changes only or negative changes only before determining news items.

12. The system of claim 1 , wherein the insight generator is configured to remove duplicate news items before providing the news items to the data insights widget.

13. The system of claim 12 , wherein duplicate news items are news items of a common type that occur within a news frequency setting corresponding to the common type.

14. A method comprising:
receiving time-series data at an enterprise management platform, wherein the enterprise management platform is configured to host a respective instance for each of a plurality of client networks, and the time-series data comprises one or more metrics being tracked by the enterprise management platform;
for each metric of the one or more metrics, determining that a statistic generator corresponding to a metric of the one or more metrics stored in a statistic generator database is to be utilized to generate statistics for the corresponding metric;
responsive to determining that the statistic generator is to be utilized, generating a statistic using the statistic generator, wherein the statistic tracks the frequency of permutations of upwards and downwards movement for the corresponding metric over a time period;
for each statistic, generating a news score, using a news evaluator, to convert the statistic generator to a news score;
sorting the news scores;
filtering the statistics based at least in part on a news score threshold based in part on the frequency of the permutations of upwards and downwards movement in the metrics over the time period, wherein filtering the statistics comprises suppressing display of the statistics having corresponding news scores below a news score threshold; and
storing the news scores in a database disposed within the enterprise management platform.

15. The method of claim 14 , wherein receiving the time-series data is performed periodically.

16. The method of claim 14 , wherein generating the news score comprises using a transfer function to convert the news score to the news score or using the statistic as the news score.

17. The method of claim 14 , wherein the one or more metrics correspond to an indicator type or a breakdown of the indicator type.

18. A method comprising:
receiving a request for news items at an enterprise management platform, wherein the enterprise management platform is configured to host a respective instance for each of a plurality of client networks, and the news items correspond to news scores for one or more metrics being tracked by the enterprise management platform;
for each metric of the one or more metrics, generating a statistic, wherein the statistic tracks the frequency of permutations of upwards and downwards movement for the corresponding metric over a time period;
fetching news items from a database disposed within the enterprise management platform, wherein the database comprises the news scores each corresponding to and based on the one or more metrics;
removing duplicate news items of a common metric type within a news frequency window;
filtering the periodic data comprises suppressing provision or display of news items having a corresponding news score below a news score threshold based at least in part on the frequency of the permutations of upwards and downwards movement in the metrics over the time period; and
providing, to a client device associated with the respective instance, a representation of a graphical user interface that displays a data insights widget, wherein the data insights widget presents summaries of unsuppressed news items based at least in part on corresponding news scores.

19. The method of claim 18 , wherein receiving the request comprises receiving an application programming interface (API) request indicating that the data insights

Assignees

• Servicenow Inc

Inventors

• Tabak Aida Rikovic
• Shahand Shayan
• Radhakrishnan Dileeshvar
• Stafford Seth Tucker
• Ravikrishnan Sumana
• Nagarajan Abhijith Thette
• Ninness Robert Andrew
• Thandayuthapani Prabhakaran Subramani
• Penzo Marta
• Mathijssen Adrianus Augustinus
• Mocanu Ciprian

Classifications

• G06Q10/06314 Primary

  Calendaring for a resource · CPC title

• H04L41/0859 Primary

  by keeping history of different configuration generations or by rolling back to previous configuration versions · CPC title

• H04L67/55

  Push-based network services · CPC title

• H04L67/60

  Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources (admission control or resource allocation H04L47/70) · CPC title

• G06F9/44505

  Configuring for program initiating, e.g. using registry, configuration files · CPC title