Intelligent touch care corresponding to an unscheduled clinician visit

Patent metadata

Field	Value
Publication number	US-11238993-B2
Application number	US-201816236855-A
Country	US
Kind code	B2
Filing date	Dec 31, 2018
Priority date	Oct 8, 2018
Publication date	Feb 1, 2022
Grant date	Feb 1, 2022

Abstract

Embodiments of the present disclosure relate to systems, methods, and user interfaces for providing intelligent touch care. More particularly, embodiments of the present disclosure utilizes contributing data elements in a community early warning score (CEWS) to predict touchpoint discipline and to recommend frequency, modality, and upstream transitions of care and outside service referrals for a patient in a community care setting. In response to a touch point (e.g., a change in condition or medication, a scheduled or unscheduled appointment, or a patient question), the CEWS can be utilized along with data in an EHR of a patient, data from a patient device, or data from a patient portal to initiate a follow-up (e.g., personal health question or encounter). Notification tools and scheduling functionality are provided via a user interface of the patient device to improve clinical workforce capacity, increase the number of patient touches, and encourage heightened patient engagement.

First claim

What is claimed is:

1. One or more computer storage media having computer-executable instructions embodied thereon that, when executed by a computer, causes the computer to perform operations, the operations comprising:
receiving, at a mobile device, a touch point corresponding to a new order provided during an unscheduled appointment for a patient in a community care setting;
in response to the touch point, automatically communicating data corresponding to the touch point to an electronic health record (EHR) for the patient;
dynamically crawling data in the EHR for the patient, the data including a community early warning score (CEWS);
based on the touch point and the data in the EHR, triggering, at the mobile device, a follow-up comprising a notification for the patient; and
in response to the follow-up, scheduling an encounter or generating a new touch point at the mobile device.

2. The media of claim 1 , where the notification is provided to the patient via a consumer device or via a personal assistant voice service, the notification indicating that a personal health question is available for the patient.

3. The media of claim 2 , further comprising determining whether the personal health question has been communicated to the patient.

4. The media of claim 3 , further comprising, upon determining the personal health question has not been communicated to the patient, prompting the patient with an option to receive the personal health question at another time.

5. The media of claim 4 , further comprising, upon receiving an indication the patient has not provided another time, triggering a second follow-up for the patient.

6. The media of claim 4 , further comprising, upon receiving an indication the patient has provided another time, capturing the time to schedule the encounter.

7. The media of claim 4 , further comprising, upon determining the personal health question has been communicated to the patient, prompting the patient to indicate whether the patient has complied with the new order.

8. The media of claim 7 , further comprising, upon determining the patient has not complied with the new order, initiating a telephone follow-up for the patient.

9. The media of claim 7 , further comprising, upon determining the patient has complied with the new order, prompting the patient to indicate if the patient has questions or concerns.

10. The media of claim 9 , further comprising, upon determining the patient has questions or concerns, initiating a telephone follow-up for the patient.

11. A computerized method comprising:
receiving, at a mobile device, a touch point corresponding to a new order provided during an unscheduled appointment for a patient in a community care setting;
in response to the touch point, automatically communicating data corresponding to the touch point to an electronic health record (EHR) for the patient;
dynamically crawling data in the EHR for the patient, the data including a community early warning score (CEWS);
based on the touch point and the data in the EHR, triggering, at the mobile device, a follow-up comprising a notification for the patient, the notification provided via a consumer device or via a personal assistant voice service and indicating that a personal health question is available for the patient; and
in response to the follow-up, scheduling an encounter or generating a new touch point at the mobile device.

12. The method of claim 11 , further comprising determining whether the personal health question has been communicated to the patient.

13. The method of claim 12 , further comprising, upon determining the personal health question has not been communicated to the patient, prompting the patient with an option to receive the personal health question at another time.

14. The method of claim 13 , further comprising, upon receiving an indication the patient has not provided another time, triggering a second follow-up for the patient.

15. The method of claim 13 , further comprising, upon receiving an indication the patient has provided another time, capturing the time to schedule the encounter.

16. The method of claim 13 , further comprising, upon determining the personal health question has been communicated to the patient, prompting the patient to indicate whether the patient has complied with the new order.

17. The method of claim 16 , further comprising, upon determining the patient has not complied with the new order, initiating a telephone follow-up for the patient.

18. The method of claim 16 , further comprising, upon determining the patient has complied with the new order, prompting the patient to indicate if the patient has questions or concerns.

19. The method of claim 18 , further comprising, upon determining the patient has questions or concerns, initiating a telephone follow-up for the patient.

20. A system comprising:
a processor; and
a computer storage medium storing computer-usable instructions that, when used by the processor, cause the processor to:
receive, at a mobile device, a touch point corresponding to a new order provided during an unscheduled appointment for a patient in a community care setting;
in response to the touch point, automatically communicate data corresponding to the touch point to an electronic health record (EHR) for the patient;
dynamically crawl data in the EHR for the patient, the data including a community early warning score (CEWS);
based on the touch point and the data in the EHR, trigger, at the mobile device, a follow-up for the patient; and
in response to the follow-up, schedule an encounter or generate a new touch point at the mobile device.

Assignees

• Cerner Innovation Inc

Inventors

• Brown Georgia
• Farley Sheila
• Brown Stacey

Classifications

• G16H10/60

  for patient-specific data, e.g. for electronic patient records · CPC title

• G16H40/20

  for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms · CPC title

• G16H50/30

  for calculating health indices; for individual health risk assessment · CPC title

• G16H80/00 Primary

  ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring · CPC title

• G06F16/951

  Indexing; Web crawling techniques · CPC title