Real time transcription and feed of voice messages based on user presence and preference

Patent metadata

Field	Value
Publication number	US-11212249-B2
Application number	US-202016832086-A
Country	US
Kind code	B2
Filing date	Mar 27, 2020
Priority date	Mar 27, 2020
Publication date	Dec 28, 2021
Grant date	Dec 28, 2021

Abstract

Delivering a transcribed voice message includes detecting receipt of a voice message for delivery to a user, the voice message related to an incoming call for the user; determining a current presence of the user on at least one of a plurality of messaging channels in real time during receipt of the voice message; transcribing the voice message to text in real time; and delivering, in real time, the transcribed voice message to the at least one messaging channel on which the current presence of the user is determined. Delivering the transcribed voice message can also include receiving from the user initial identification of different user accounts, along with authorizations and permissions.

First claim

What is claimed is:

1. A method for delivering a transcribed voice message comprising:
detecting, by a computer, receipt of a voice message for delivery to a user, the voice message related to an incoming call for the user;
receiving and analyzing, by the computer, an indication of messaging channel preference from the user for a plurality of messaging channels;
determining, by the computer, a ranked list of at least a portion of the plurality of messaging channels based on the indication of messaging channel preference;
selecting, by the computer, at least one messaging channel to deliver the transcribed voice message from the ranked list;
transcribing, by the computer, the voice message to text;
delivering, by the computer, the transcribed voice message to the at least one messaging channel selected from the ranked list;
receiving, by the computer, an instruction from the user to connect with the incoming call while the voice message is being transcribed and delivered to the at least one messaging channel; and
connecting, by the computer, the user with the incoming call while the voice message is being transcribed and delivered to the at least one messaging channel.

2. The method of claim 1 , wherein the indication of messaging channel preference includes one or more messaging channels associated with different time periods.

3. The method of claim 2 , wherein the different time periods include at least one different time period within a single day, or different days within a week, or different weeks within a month.

4. The method of claim 1 , wherein transcribing the voice message occurs in real-time as the voice message is being received.

5. The method of claim 1 , wherein the transcribed voice message is delivered in real-time to the at least one messaging channel as the voice message is being received.

6. The method of claim 1 , further comprising:
continuously monitoring, by the computer, the plurality of messaging channels to determine whether the user is present on each channel.

7. The method of claim 1 , further comprising:
continuously monitoring, by the computer, a subset of the plurality of messaging channels to determine whether the user is present on each channel, wherein the subset is selected based on the indication of messaging channel preference received from the user.

8. A system for delivering a transcribed voice message comprising:
a memory device, storing executable instructions; and
a processor in communication with the memory device, the processor when executing the executable instructions:
detects receipt of a voice message for delivery to a user, the voice message related to an incoming call for the user;
receives and analyzes an indication of messaging channel preference from the user for a plurality of messaging channels;
determines a ranked list of at least a portion of the plurality of messaging channels based on the indication of messaging channel preference;
selects at least one messaging channel to deliver the transcribed voice message from the ranked list;
transcribes the voice message to text;
delivers the transcribed voice message to the at least one messaging channel selected from the ranked list;
receives an instruction from the user to connect with the incoming call while the voice message is being transcribed and delivered to the at least one messaging channel; and
connects the user with the incoming call while the voice message is being transcribed and delivered to the at least one messaging channel.

9. The system of claim 8 , wherein the indication of messaging channel preference includes one or more messaging channels associated with different time periods.

10. The system of claim 9 , wherein the different time periods include at least one different time period within a single day, or different days within a week, or different weeks within a month.

11. The system of claim 8 , wherein transcribing the voice message occurs in real-time as the voice message is being received.

12. The system of claim 8 , wherein the transcribed voice message is delivered in real-time to the at least one messaging channel as the voice message is being received.

13. The system of claim 8 , wherein the processor when executing the executable instructions:
continuously monitors the plurality of messaging channels to determine whether the user is present on each channel.

14. The system of claim 1 , wherein the processor when executing the executable instructions:
continuously monitors a subset of the plurality of messaging channels to determine whether the user is present on each channel, wherein the subset is selected based on the indication of messaging channel preference received from the user.

15. A method for delivering a transcribed voice message comprising:
detecting, by a computer, receipt of a voice message for delivery to a user, the voice message related to an incoming call for the user;
determining, by the computer, a current presence of the user on at least one of a plurality of messaging channels during receipt of the voice message;
receiving, by the computer, the transcribed voice message;
receiving, by the computer, an indication of messaging channel preference from the user, wherein the indication of messaging channel preference includes one or more messaging channels associated with different time periods;
analyzing, by the computer, the indication of messaging channel preference from the user;
determining, by the computer, a ranked list of at least a portion of the plurality of messaging channels based on the indication of messaging channel preference;
selecting, by the computer, the at least one messaging channel to deliver the transcribed voice message from the ranked list; and
delivering, by the computer, the transcribed voice message to the at least one messaging channel on which the current presence of the user is determined.

16. A system for delivering a transcribed voice message comprising:
a memory device, storing executable instructions; and
a processor in communication with the memory device, the processor when executing the executable instructions:
detects receipt of a voice message for delivery to a user, the voice message related to an incoming call for the user;
determines a current presence of the user on at least one of a plurality of messaging channels during receipt of the voice message;
receives the transcribed voice message;
receives an indication of messaging channel preference from the user, wherein the indication of messaging channel preference includes one or more messaging channels associated with different time periods;
analyzes the indication of messaging channel preference from the user;
determines a ranked list of at least a portion of the plurality of messaging channels based on the indication of messaging channel preference;
selects the at least one messaging channel to deliver the transcribed voice message from the ranked list; and
delivers the transcribed voice message to the at least one messaging channel on which the current presence of the user is determined.

Assignees

• Avaya Man Lp

Inventors

• Daga Navin
• Deole Pushkar Yashavant
• Chopdekar Sandesh

Classifications

• H04L51/56 Primary

  Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM] · CPC title

• H04M2203/4563

  Voicemail monitoring during recording · CPC title

• H04M3/53308

  Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party · CPC title

• H04M3/5141

  Details of processing calls and other types of contacts in an unified manner (unified messaging in packet-switching networks H04L51/56) · CPC title

• H04M2203/4509

  Unified messaging with single point of access to voicemail and other mail or messaging systems · CPC title