Crowd sourced maintenance systems and methods for transportation vehicles

Patent metadata

Field	Value
Publication number	US-11210592-B2
Application number	US-201916449260-A
Country	US
Kind code	B2
Filing date	Jun 21, 2019
Priority date	Jun 21, 2019
Publication date	Dec 28, 2021
Grant date	Dec 28, 2021

Abstract

Methods and systems are provided for communicating an announcement to passengers on a transportation vehicle. One method includes receiving by a first device, an input from a passenger of a transportation vehicle, the input reporting a problem at the transportation vehicle; transmitting the input by the first device to a second device; evaluating by the second device whether the problem identified by the input is to be resolved at the transportation vehicle; generating a response by the second device to address the problem, when the evaluation indicates that the problem can be resolved at the transportation vehicle; and updating a data structure by the second device for addressing the problem after the transportation vehicle has reached a destination, when the evaluation indicates that the problem cannot be resolved at the transportation vehicle.

First claim

What is claimed is:

1. A method, comprising:
receiving by a first device, an input from a passenger of a transportation vehicle, the input reporting a problem at the transportation vehicle
transmitting the input by the first device to a second device;
evaluating by the second device whether the problem identified by the input is to be resolved at the transportation vehicle; wherein the second device accesses a portion of a machine learned model to evaluate whether the problem identified by the input is to be resolved at the transportation vehicle;
generating a response by the second device to address the problem, when the evaluation indicates that the problem can be resolved at the transportation vehicle; and
updating a data structure by the second device for addressing the problem after the transportation vehicle has reached a destination, when the evaluation indicates that the problem cannot be resolved at the transportation vehicle.

2. The method of claim 1 , further comprising:
forwarding the input to a third computing device remote to the transportation vehicle; and
updating the machine learned model by the third computing device, based on the input.

3. The method of claim 2 , wherein the third computing device uses the input to update a training dataset of the machine learned model.

4. The method of claim 1 , wherein the machine learned model is used to generate a predictive response for the input for predicting failure of a device of the transportation vehicle.

5. The method of claim 1 , wherein the machine learned model is used to generate a preventive response for the input to prevent failure of a device of the transportation vehicle.

6. The method of claim 1 , wherein the machine learned model is used to generate a prescriptive response for a device of the transportation vehicle.

7. The method of claim 1 , wherein the transportation vehicle is one of an aircraft, a train, a ship and a bus.

8. A method, comprising:
receiving an input from a passenger of an aircraft at a passenger electronic device (PED), indicating a problem at the aircraft, the PED being in communication with an in-flight entertainment (IFE) system computing device;
transmitting the input by the PED to the IFE system computing device;
determining by the IFE computing device whether the problem identified by the input can be resolved at the aircraft; wherein the IFE system computing device uses a portion of a machine learned model to evaluate whether the problem identified by the input can be resolved at the aircraft;
generating a response by the IFE system computing device to address the problem, when the evaluation indicates that the problem can be resolved at the aircraft; and
transmitting the input from the aircraft to a ground computing system to address the problem after the aircraft has landed, when it is determined that the problem cannot be resolved at the aircraft.

9. The method of claim 1 , further comprising:
updating a training dataset and the machine learned model by the ground computing device, based on the input.

10. The method of claim 1 , wherein the PED transmits the input to a crew member device in communication with the IFE system and the crew member device makes the determination whether the problem identified by the input can be resolved at the aircraft.

11. The method of claim 10 , wherein the crew member device transmits an explanation for the problem to the PED.

12. The method of claim 10 , wherein the crew member device transmits a solution to the PED to mitigate the problem.

13. The method of claim 8 , wherein the machine learned model is used to generate a predictive response for the input for predicting failure of a device of the aircraft.

14. The method of claim 1 , wherein the machine learned model is used to generate a preventive response for the input to prevent failure of a device of the aircraft.

15. A non-transitory machine readable medium having stored thereon instructions for performing a method comprising machine executable code which when executed by at least one machine, causes the machine to:
receive an input from a passenger of an aircraft at a passenger electronic device (PED), indicating a problem at the aircraft, the PED being in communication with an in-flight entertainment (IFE) system computing device;
transmit the input by the PED to the IFE system computing device;
determine by the IFE computing device whether the problem identified by the input can be resolved at the aircraft; wherein the IFE system computing device uses a portion of a machine learned model to evaluate whether the problem identified by the input can be resolved at the aircraft;
generate a response by the IFE system computing device to address the problem, when the evaluation indicates that the problem can be resolved at the aircraft; and
transmit the input from the aircraft to a ground computing system to address the problem after the aircraft has landed, when it is determined that the problem cannot be resolved at the aircraft.

16. The storage medium of claim 15 , wherein the machine executable code further causes the machine to:
update a training dataset and the machine learned model by the ground computing device, based on the input.

17. The storage medium of claim 15 , wherein the PED transmits the input to a crew member device in communication with the IFE system and the crew member device makes the determination whether the problem identified by the input can be resolved at the aircraft.

18. The storage medium of claim 17 , wherein the crew member device transmits an explanation for the problem to the PED.

19. The storage medium of claim 17 , wherein the crew member device transmits a solution to the PED to mitigate the problem.

20. The storage medium of claim 15 , wherein the machine learned model is used to generate a predictive response for the input for predicting failure of a device of the aircraft.

Assignees

• Panasonic Avionics Corp

Inventors

• Watson Philip
• Bates Steven

Classifications

• G06N20/00

  Machine learning · CPC title

• G07C5/006 Primary

  Indicating maintenance · CPC title

• G07C5/0808

  Diagnosing performance data (testing of vehicles G01M17/00; testing of electrical installation on vehicles G01R31/005) · CPC title

• G06N5/02 Primary

  Knowledge representation; Symbolic representation · CPC title

• G07C5/02

  Registering or indicating driving, working, idle, or waiting time only (apparatus forming part of taximeters G07B13/00) · CPC title