Methods and apparatuses for managing limited engagement by external email resource entity within a group-based communication system

Patent metadata

Field	Value
Publication number	US-11153249-B2
Application number	US-202016994008-A
Country	US
Kind code	B2
Filing date	Aug 14, 2020
Priority date	Jan 31, 2019
Publication date	Oct 19, 2021
Grant date	Oct 19, 2021

Abstract

Method, system, apparatus, and computer program product for programmatically managing limited engagement by an external email resource entity with a group-based communication interface of a group-based communication system are described herein.

First claim

What is claimed is:

1. One or more non-transitory computer-readable media storing computer-executable instructions that, when executed by a processor, perform a method of managing limited engagement by an external email resource entity with a group-based communication interface of a group-based communication system, the method comprising the steps of:
receiving a communication message of a channel message corpus associated with a group-based communication channel identifier, the communication message comprising timestamp data;
querying a group-based communication repository to determine whether an external email resource entity identifier of the external email resource entity is associated with a limited profile of the group-based communication system;
upon determining that the external email resource entity identifier is associated with a limited profile, applying a limited engagement protocol to the communication message of the channel message corpus associated with the group-based communication channel identifier;
comparing timestamp data associated with a previous email message and timestamp data associated with a current time to obtain a time difference;
in accordance with a determination that the time difference satisfies a predetermined threshold, generating an email message including the communication message and an additional communication message of the channel message corpus associated with the group-based communication channel identifier; and
transmitting the email message to an external email resource address associated with the external email resource entity identifier.

2. The media of claim 1 , wherein the communication message and the additional communication message are associated with a thread in the channel message corpus of the group-based communication system.

3. The media of claim 1 , wherein the email message includes a conversation segment associated with the communication message.

4. The media of claim 1 wherein the predetermined minimum message threshold is one hour.

5. The media of claim 1 , wherein the email message further includes a tracking pixel.

6. The media of claim 5 , wherein the predetermined minimum message threshold is adjusted based on recipient engagement data as determined via the tracking pixel.

7. The media of claim 1 , wherein the method further comprises the steps of:
receiving an external email message from the external email resource address associated with the external email resource entity identifier, the external email message including external message data;
rendering the external message data to a channel of the group-based communication system, wherein the channel is determined based on the external email resource entity identifier.

8. A method of managing limited engagement by an external email resource entity with a group-based communication interface of a group-based communication system comprising the steps of:
receiving a communication message of a channel message corpus associated with a group-based communication channel identifier, the communication message comprising timestamp data;
querying a group-based communication repository to determine whether an external email resource entity identifier of the external email resource entity is associated with a limited profile of the group-based communication system;
upon determining that the external email resource entity identifier is associated with a limited profile, applying a limited engagement protocol to the communication message of the channel message corpus associated with the group-based communication channel identifier;
comparing timestamp data associated with a previous email message and timestamp data associated with a current time to obtain a time difference;
in accordance with a determination that the time difference satisfies a predetermined threshold, generating an email message including the communication message and an additional communication message of the channel message corpus associated with the group-based communication channel identifier; and
transmitting the email message to an external email resource address associated with the external email resource entity identifier.

9. The method of claim 8 , wherein the communication message and the additional communication message are associated with a thread in the channel message corpus of the group-based communication system.

10. The method of claim 8 , wherein the email message includes a conversation segment associated with the communication message.

11. The method of claim 8 , wherein the predetermined minimum message threshold is one hour.

12. The method of claim 8 , wherein the email message further includes a tracking pixel.

13. The method of claim 12 , wherein the predetermined minimum message threshold is adjusted based on recipient engagement data as determined via the tracking pixel.

14. The method of claim 8 , further comprising the steps of:
receiving an external email message from the external email resource address associated with the external email resource entity identifier, the external email message including external message data;
rendering the external message data to a channel of the group-based communication system, wherein the channel is determined based on the external email resource entity identifier.

15. A group-based communication system operable to manage limited engagement by an external email resource entity, comprising:
a group-based communication system server programmed to perform a method comprising the steps of:
receiving a communication message of a channel message corpus associated with a group-based communication channel identifier, the communication message comprising timestamp data;
querying a group-based communication repository to determine whether an external email resource entity identifier of the external email resource entity is associated with a limited profile of the group-based communication system;
upon determining that the external email resource entity identifier is associated with a limited profile, applying a limited engagement protocol to the communication message of the channel message corpus associated with the group-based communication channel identifier;
comparing timestamp data associated with a previous email message and timestamp data associated with a current time to obtain a time difference;
in accordance with a determination that the time difference satisfies a predetermined threshold, generating an email message including the communication message and an additional communication message of the channel message corpus associated with the group-based communication channel identifier; and
transmitting the email message to an external email resource address associated with the external email resource entity identifier.

16. The system of claim 15 , wherein the communication message and the additional communication message are associated with a thread in the channel message corpus of the group-based communication system.

17. The system of claim 15 , wherein the email message includes a conversation segment associated with the communication message.

18. The system of claim 15 wherein the predetermined minimum message threshold is one hour.

19. The system of claim 15 , wherein the email message further includes a tracking pixel, and wherein the predetermined minimum message threshold is adjusted based on recipient engagement data as determined via the tracking pixel.

20. The system of claim 15 , wherein the method further comprises the steps of:
receiving an exte

Assignees

• Slack Tech Inc
• Slack Tech Llc

Inventors

• Schemers Roland
• Mcphail James
• Wahl Matthew
• Jamison Britton
• Oo San

Classifications

• H04L51/42 Primary

  Mailbox-related aspects, e.g. synchronisation of mailboxes · CPC title

• H04L51/56

  Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM] · CPC title

• G06Q10/107 Primary

  Computer-aided management of electronic mailing [e-mailing] · CPC title

• G06Q10/10

  Office automation; Time management · CPC title

• H04L51/22 Primary

  Electricity · mapped topic