Task-oriented messaging system

Patent metadata

Field	Value
Publication number	US-11144733-B2
Application number	US-201816151874-A
Country	US
Kind code	B2
Filing date	Oct 4, 2018
Priority date	Jun 30, 2016
Publication date	Oct 12, 2021
Grant date	Oct 12, 2021

Abstract

Task-oriented messages are presented to a user in an interactive format for disposition. Natural language processing techniques parse task-oriented messages for individual tasks, such as assignments, information requests, and requests for approval or authorization. A user interface provides a recipient of a task-oriented message with selectable tasks for individual, or group, disposition, such as respond, defer, delegate, mark answered, and ignore. Recipients are notified if an incomplete response is generated, such as when an identified task is not dispositioned.

First claim

What is claimed is:

1. A method comprising:
identifying one or more messages directed to a recipient by monitoring an electronic communication tool according to a pre-defined schedule;
responsive to identifying a message of the one or more messages, identifying a set of requests within the message directed to the recipient, wherein the set of requests correspond to a set of tasks;
determining that one or more tasks of the set of tasks are not addressed in a reply message from the recipient;
composing a task statement that summarizes each task of the one or more tasks;
generating an interactive interface, independent of the message and the electronic communication tool, which includes the composed task statement and a corresponding set of selectable disposition actions for each task of the one or more tasks;
displaying to the recipient the message in a first area of a display on a user device of the recipient and the interactive interface in a second area of the display, wherein the first area and the second area are separate areas of the display;
receiving a selection, from the recipient via the generated interactive interface, a first selectable disposition action for a task of the one or more tasks;
in response to the first selected disposition action being an ignore instruction, recording the task as being addressed; and
preventing generation of a subsequent interactive interface that displays the task as needing a second selectable disposition action.

2. The computer-implemented method of claim 1 , wherein identifying a set of requests within a message and composing the task statement are performed by natural language processing software.

3. The computer-implemented method of claim 1 , further comprising:
performing a selected disposition action for the task of the one or more tasks which includes;
displaying a text entry field having a process indicator; and
responsive to an indication of completion by the process indicator, preparing a responsive communication via the electronic communication tool that includes text entered into the text entry field.

4. The computer-implemented method of claim 1 , wherein:
the selected disposition action is to respond later to the task; and
further comprising:
requesting from the recipient a specified date and time for responding to the task;
retrieving a user credential for access by the recipient to a calendaring program;
logging into the calendaring program using the user credential; and
recording on a calendar, for the specified date and time, the task, and a link to the message on an electronic communication tool.

5. The computer-implemented method of claim 1 , wherein identifying the set of requests is performed before the message is available to the recipient.

6. A computer program product comprising a computer readable storage medium having a set of instructions stored therein which, when executed by a processor, causes the processor to process task-oriented electronic messages by:
identifying one or more messages directed to a recipient by monitoring an electronic communication tool according to a pre-defined schedule;
responsive to identifying a message of the one or more messages, identifying a set of requests within the message directed to the recipient, wherein the set of requests correspond to a set of tasks;
determining that one or more tasks of the set of tasks are not addressed in a reply message from the recipient;
composing a task statement that summarizes each task of the one of more tasks;
generating an interactive interface, independent of the message and the electronic communication tool, which includes the composed task statement and a corresponding set of selectable disposition actions for each task of the one or more tasks;
displaying to the recipient the message in a first area of a display on a user device of the recipient and the interactive interface in a second area of the display, wherein the first area and the second area are separate, non-contiguous areas of the display;
receiving a selection, from the recipient via the generated interactive interface, a first selectable disposition action for a task of the one or more tasks;
in response to the first selected disposition action being an ignore instruction, recording the task as being addressed; and
preventing generation of a subsequent interactive interface that displays the task as needing a second selectable disposition action.

7. The computer program product of claim 6 , wherein identifying a set of requests within a message and composing the task statement are performed by natural language processing software.

8. The computer program product of claim 6 , further comprising:
performing a selected disposition action for the task of the one or more tasks which includes;
displaying a text entry field having a process indicator; and
responsive to an indication of completion by the process indicator, preparing a responsive communication via the electronic communication tool that includes text entered into the text entry field.

9. The computer program product of claim 6 , wherein:
the selected disposition action is to respond later to the task; and
further comprising:
requesting from the recipient a specified date and time for responding to the task;
retrieving a user credential for access by the recipient to a calendaring program;
logging into the calendaring program using the user credential; and
recording on a calendar, for the specified date and time, the task, and a link to the message on an electronic communication tool.

10. The computer program product of claim 6 , wherein identifying the set of requests is performed before the message is available to the recipient.

11. A computer system comprising:
a processor set; and
a computer readable storage medium;
wherein:
the processor set is structured, located, connected, and/or programmed to run program instructions stored on the computer readable storage medium; and
the program instructions which, when executed by the processor set, cause the processor set to process task-oriented electronic messages by:
identifying one or more messages directed to a recipient by monitoring an electronic communication tool according to a pre-defined schedule;
responsive to identifying a message of the one or more messages, identifying a set of requests within the message directed to the recipient, wherein the set of requests correspond to a set of tasks;
determining that one or more tasks of the set of tasks are not addressed in a reply message from the recipient;
composing a task statement that summarizes each task of the one of more tasks;
generating an interactive interface, independent of the message and the electronic communication tool, which includes the composed task statement and a corresponding set of selectable disposition actions for each task of the one or more tasks;
displaying to the recipient the message in a first area of a display on a user device of the recipient and the interactive interface in a second area of the display, wherein the first area and the second area are separate, non-contiguous areas of the display;
receiving a selection, from the recipient via the generated interactive interface, a first selectable disposition action for a task of the one or more tasks;
in response to the first selected disposition action being an ignore instruction, recording the task as being addressed; and
preventing generation of a subsequent interactive interface that displays the task as needing a second selectable disposition action.

12. The computer system of claim 11 , wherein identifying a set of requests within a message and com

Assignees

• IBM

Inventors

• Brunn Jonathan F
• Coffey Jonathan T
• Dufresne Mark A
• Imsdahl Marit L
• Johnson Christopher D
• Silva Asima
• Stadtmiller James J
• Stephen Razeyah
• Veytsman Yuriy B

Classifications

• H04L51/234 Primary

  for tracking messages · CPC title

• H04L51/52

  for supporting social networking services · CPC title

• H04L51/42

  Mailbox-related aspects, e.g. synchronisation of mailboxes · CPC title

• G06F3/0482

  Interaction with lists of selectable items, e.g. menus · CPC title

• H04L51/04

  Real-time or near real-time messaging, e.g. instant messaging [IM] · CPC title