Computerized system and method for controlling electronic messages and their responses after delivery

Patent metadata

Field	Value
Publication number	US-11140113-B2
Application number	US-201916561072-A
Country	US
Kind code	B2
Filing date	Sep 5, 2019
Priority date	Nov 7, 2017
Publication date	Oct 5, 2021
Grant date	Oct 5, 2021

Abstract

Disclosed are systems and methods for improving interactions with and between computers in content searching, hosting and/or providing systems supported by or configured with devices, servers and/or platforms. The disclosed systems and methods for efficiently monitoring and following up on delivered messages for which a user expects and/or requires a reply. The disclosed functionality provides a fully automated, personalized, easy and efficient way to identify and manage outgoing mail messages that require reply by marking outbound messages as RSVP messages, which are those messages determined to require a reply. Such functionality is based on the ability of the disclosed framework to distinguish between a “satisfactory response” (i.e., a response that includes the required information) and a response that is not.

First claim

What is claimed is:

1. A method comprising:
receiving, at a computing device, a message from a sender addressed to a recipient, said message comprising first content;
analyzing, via the computing device, prior to delivering the message to the recipient, the message, and determining a context of the first content of the message;
determining, via the computing device, based on the determined context, that said message requires a response;
tagging, via the computing device, said message based on said determination;
delivering, via the computing device, said tagged message to an inbox of said recipient, the delivery causing the message to be saved as an RSVP message in an inbox of the sender;
receiving, at the computing device, a message from said recipient in response to said delivered message, said recipient message comprising second content;
analyzing, via the computing device, said second content in view of said first content, and determining, based on said analysis, that a context of said second content is different than the context of said first content; and
automatically communicating, via the computing device, without input from said sender, a request to said recipient for a response to said delivered message based on the determination that the context of the second content is different than the content of the first content, said request requesting another response message to said delivered message from said recipient according to the context of said first content.

2. The method of claim 1 , further comprising:
analyzing said second content and first content, and determining, based on said analysis, that said second content comprises a similar context within a threshold value to said first content, such that said automatic communication does not occur based on said determination.

3. The method of claim 2 , further comprising:
storing, in an inbox of said, said message, said storage comprising tagging said stored message as an RSVP messaging indicating a response is required.

4. The method of claim 3 , further comprising:
communicating an indication to said inbox of said based on said similar context determination, said indication causing said RSVP message to be removed from said inbox.

5. The method of claim 1 , further comprising:
periodically monitoring an inbox of said for a response message.

6. The method of claim 5 , further comprising:
determining, based on said monitoring, that a response message to said sent message has not yet been received from said recipient; and
communicating a reminder message to said recipient indicating a response is required.

7. The method of claim 5 , wherein said monitoring is based at least in part on information included in said message, said information indicating a target date associated with content of said message.

8. The method of claim 5 , wherein said monitoring is based on a threshold time period for an expected reply, said threshold time period based on past activity between the sender and recipient.

9. A non-transitory computer-readable storage medium tangibly encoded with computer-executable instructions, that when executed by a processor associated with a computing device, performs a method comprising:
receiving, at the computing device, a message from a sender addressed to a recipient, said message comprising first content;
analyzing, via the computing device, prior to delivering the message to the recipient, the message, and determining a context of the first content of the message;
determining, via the computing device, based on the determined context, that said message requires a response;
tagging, via the computing device, said message based on said determination;
delivering, via the computing device, said tagged message to an inbox of said recipient, the delivery causing the message to be saved as an RSVP message in an inbox of the sender;
receiving, at the computing device, a message from said recipient in response to said delivered message, said recipient message comprising second content;
analyzing, via the computing device, said second content in view of said first content, and determining, based on said analysis, that a context of said second content is different than the context of said first content; and
automatically communicating, via the computing device, without input from said sender, a request to said recipient for a response to said delivered message based on the determination that the context of the second content is different than the content of the first content, said request requesting another response message to said delivered message from said recipient according to the context of said first content.

10. The non-transitory computer-readable storage medium of claim 9 , further comprising:
analyzing said second content and first content, and determining, based on said analysis, that said second content similar context within a threshold value to said first content, such that said automatic communication does not occur based on said determination.

11. The non-transitory computer-readable storage medium of claim 10 , further comprising:
storing, in an inbox of said, said message, said storage comprising tagging said stored message as an RSVP messaging indicating a response is required.

12. The non-transitory computer-readable storage medium of claim 11 , further comprising:
communicating an indication to said inbox of said based on said similar context determination, said indication causing said RSVP message to be removed from said inbox.

13. The non-transitory computer-readable storage medium of claim 9 , further comprising:
periodically monitoring an inbox of said for a response message;
determining, based on said monitoring, that a response message to said sent message has not yet been received from said recipient; and
communicating a reminder message to said recipient indicating a response is required.

14. The non-transitory computer-readable storage medium of claim 13 , wherein said monitoring is based at least in part on information included in said message, said information indicating a target date associated with content of said message.

15. The non-transitory computer-readable storage medium of claim 13 , wherein said monitoring is based on a threshold time period for an expected reply, said threshold time period based on past activity between the sender and recipient.

16. A computing device comprising:
a processor; and
a non-transitory computer-readable storage medium for tangibly storing thereon program logic for execution by the processor, the program logic comprising:
logic executed by the processor for receiving, at the computing device, a message from a sender addressed to a recipient, said message comprising first content;
logic executed by the processor for analyzing, via the computing device, prior to delivering the message to the recipient, the message, and determining a context of the first content of the message;
logic executed by the processor for determining, via the computing device, based on the determined context, that said message requires a response;
logic executed by the processor for tagging, via the computing device, said message based on said determination;
logic executed by the processor for delivering, via the computing device, said tagged message to an inbox of said recipient, the delivery causing the message to be saved as an RSVP message in an inbox of the sender;
logic executed by the processor for receiving, at the computing device, a message from said recipient in response to said delivered message, said recipient message comprising se

Assignees

• Verizon Media Inc

Inventors

• Silberstein Natalia
• Grabovitch-Zuyev Irena
• Gamzu Iftah
• Avigdor-Elgrabli Noa
• Maarek Yoelle
• Lewin-Eytan Liane

Classifications

• G06Q10/40

  Business processes related to social networking or social networking services · CPC title

• G06N7/01

  Probabilistic graphical models, e.g. probabilistic networks · CPC title

• G06N3/09

  Supervised learning · CPC title

• H04L51/234

  for tracking messages · CPC title

• H04L51/224

  providing notification on incoming messages, e.g. pushed notifications of received messages · CPC title