Systems and methods for customized electronic communications

Patent metadata

Field	Value
Publication number	US-11120028-B2
Application number	US-201816133138-A
Country	US
Kind code	B2
Filing date	Sep 17, 2018
Priority date	Sep 24, 2010
Publication date	Sep 14, 2021
Grant date	Sep 14, 2021

Abstract

The present disclosure relates to systems and methods customizing electronic communications. A future event associated with a first user may be determined, and a second user that is associated with the first user may be identified. A plurality of communications involving the first user and the second user may be analyzed. A selection rule may be applied based on the analyzed plurality of communications, the selection rule identifying content from the database. Content from the database may be selected based on the application of the selection rule. An electronic message may be provided to the first user identifying the future event, and the selected content may be provided to the first user.

First claim

What is claimed is:

1. A system for displaying electronic content to a user based on electronic communication data, comprising:
at least one storage medium comprising electronic content associated with one or more general topics of interest and one or more specific topics of interest; and
at least one processor in communication with the storage medium and configured to execute a series of operations, the operations comprising:
accessing, by a server processor, first communication data in a first storage device of a first user, the first communication data generated by a first user device of the first user engaged in electronic communication with a second user device of the second user;
determining at least one of a first identity profile of the first user and a second identity profile of the second user engaged in the electronic communication;
determining whether a content of the first communication data includes a general topic of interest;
based on the content of the first communication data, determining a first selection of electronic content from a database associated with the general topic of interest;
determining a score for the first selection of electronic content based on or more of the first communication data, the first identity profile of the first user, and the second identity profile of the second user; and
based on the determined score of the first selection of electronic content, sending instructions to one of the first user device and the second user device for displaying the first selection of electronic content to at least one of the first user and the second user.

2. The system of claim 1 , wherein the one or more specific topics of interest include an upcoming event.

3. The system of claim 1 , wherein the one or more specific topics of interest include one of a product name and a merchant name.

4. The system of claim 1 , further comprising:
determining the first selection of electronic content based on one or more general topics of interest, one or more specific topics of interest, and the first communication data.

5. The system of claim 1 , wherein one or more content selection rules increase a default score associated with the first selection of electronic content based on one or more of the general topics of interest and the specific topics of interest.

6. The system of claim 5 , wherein one or more of the content selection rules identify one of an advertisement and a message based on one or more of the general topics of interest and the specific topics of interest.

7. The system of claim 1 , wherein a plurality of content selection rules identify electronic content based on electronic communications from one or more other users to the first user.

8. The system of claim 1 , wherein a plurality of content selection rules identify electronic content based on communications from one or more other users who are associated with the first user.

9. The system of claim 1 , wherein a plurality of content selection rules identify electronic content based on a real-time location of the first user.

10. The system of claim 1 , wherein a plurality of content selection rules identify electronic content based on the first identity profile of the first user.

11. The system of claim 1 , further comprising:
determining a default display by cycling through one or more available display mechanisms when there is no electronic communication data.

12. A computer-implemented method for displaying electronic content to a user based on electronic communication data, the method comprising the following operations performed by at least one processor:
accessing, by a server processor, first communication data in a first storage device of a first user, the first communication data generated by a first user device of the first user engaged in electronic communication with a second user device of the second user;
determining at least one of a first identity profile of the first user and a second identity profile of the second user engaged in the electronic communication;
determining whether a content of the first communication data includes a general topic of interest;
based on the content of the first communication data, determining a first selection of electronic content from a database associated with the general topic of interest;
determining a score for the first selection of electronic content based on or more of the first communication data, the first identity profile of the first user, and the second identity profile of the second user; and
based on the determined score of the first selection of electronic content, sending instructions to one of the first user device and the second user device for displaying the first selection of electronic content to at least one of the first user and the second user.

13. The computer-implemented method of claim 12 , wherein the one or more specific topics of interest include an upcoming event.

14. The computer-implemented method of claim 12 , wherein the one or more specific topics of interest include one of a product name and a merchant name.

15. The computer-implemented method of claim 12 , further comprising:
determining the first selection of electronic content based on one or more general topics of interest, one or more specific topics of interest, and the first communication data.

16. The computer-implemented method of claim 12 , wherein one or more content selection rules increase a default score associated with the first selection of electronic content based on one or more of the general topics of interest and the specific topics of interest.

17. The computer-implemented method of claim 16 , wherein one or more of the content selection rules identify one of an advertisement and a message based on one or more of the general topics of interest and the specific topics of interest.

18. The computer-implemented method of claim 12 , wherein a plurality of content selection rules identify electronic content based on electronic communications from one or more other users to the first user.

19. The computer-implemented method of claim 12 , wherein a plurality of content selection rules identify electronic content based on communications from one or more other users who are associated with the first user.

20. The computer-implemented method of claim 12 , wherein a plurality of content selection rules identify electronic content based on a real-time location of the first user.

Assignees

• Verizon Media Inc

Inventors

• Becker Marcel
• Halvaksz Seth
• Wetherell William
• Eyzaguirre Alan

Classifications

• G06Q30/00 Primary

  Commerce · CPC title

• G06F16/24578 Primary

  using ranking · CPC title

• G06Q30/0241

  Advertisements · CPC title

• H04L51/046

  Interoperability with other network applications or services · CPC title