Self-service operation for bare-metal servers

Patent metadata

Field	Value
Publication number	US-11095749-B2
Application number	US-201916260986-A
Country	US
Kind code	B2
Filing date	Jan 29, 2019
Priority date	Jan 29, 2019
Publication date	Aug 17, 2021
Grant date	Aug 17, 2021

Abstract

A system and method of automated downtime scheduling and control is disclosed. A failure of at least one component of at least one bare-metal server associated with a client is detected and a first notification is transmitted to a client system associated with the client. The notification includes a request to schedule downtime. A response including a selected downtime is received from the client system and the at least one bare-metal server is transitioned to an offline state at the selected downtime. A ticket is generated in a ticketing system for repair of the bare-metal server. The ticket identifies the at least one component.

First claim

What is claimed is:

1. A system, comprising:
a non-transitory memory having instructions stored thereon, and a processor configured to read the instructions to:
detect a failure of at least one component of at least one bare-metal server associated with a client;
transmit a first notification to a client system associated with the client, wherein the notification includes a request configured to solicit a time and date when the bare-metal server can be taken offline;
receive a response from the client system, the response including a selected downtime that indicates a time period during which the at least one bare-metal server can be taken offline;
transition the at least one bare-metal server to an offline state at the selected downtime;
generate a ticket in a ticketing system for repair of the bare-metal server, wherein the ticket identifies the at least one component; and
generate a second notification to the client system including the request to schedule downtime when the response from the client system is not received within a predetermined time period, wherein the predetermined time period corresponds to a preset hardware scan process.

2. The system of claim 1 , wherein the processor:
receives an update to the ticket indicating maintenance of the bare-metal server has been completed; and
generates a third notification to the client system including a request to schedule uptime.

3. The system of claim 2 , wherein the processor:
transitions the at least one bare-metal server to an online state; and
implements at least one predetermined service on the bare-metal server.

4. The system of claim 3 , wherein the at least one predetermined service includes a virtual machine.

5. The system of claim 3 , wherein the processor generates a fourth notification to the client system including an indication that the at least one predetermined service is available.

6. The system of claim 1 , wherein the processor, upon detecting the failure of at least one component of the at least one bare-metal server:
disables one or more functions of the bare-metal server.

7. A non-transitory computer readable medium having instructions stored thereon, wherein the instructions, when executed by a processor cause a device to perform operations comprising:
detecting a failure of at least one component of at least one bare-metal server associated with a client;
transmitting a first notification to a client system associated with the client, wherein the notification includes a request configured to solicit a time and date when the bare-metal server can be taken offline;
receiving a response from the client system, the response including a selected downtime_that indicates a time period during which the at least one bare-metal server can be taken offline;
transitioning the at least one bare-metal server to an offline state at the selected downtime;
generating a ticket in a ticketing system for repair of the bare-metal server, wherein the ticket identifies the at least one component; and
generating a second notification to the client system including the request to schedule downtime when the response from the client system is not received within a predetermined time period, wherein the predetermined time period corresponds to a preset hardware scan process.

8. The non-transitory computer readable medium of claim 7 , wherein the instructions further cause the device to perform operations comprising:
receiving an update to the ticket indicating maintenance of the bare-metal server has been completed; and
generating a third notification to the client system including a request to schedule uptime.

9. The non-transitory computer readable medium of claim 8 , wherein the instructions further cause the device to perform operations comprising:
transitioning the at least one bare-metal server to an online state; and
implementing at least one predetermined service on the bare-metal server.

10. The non-transitory computer readable medium of claim 9 , wherein the at least one predetermined service includes a virtual machine.

11. The non-transitory computer readable medium of claim 9 , wherein the instructions further cause the device to perform operations comprising generating a fourth notification to the client system including an indication that the at least one predetermined service is available.

12. The non-transitory computer readable medium of claim 7 , wherein the instructions further cause the device to perform operations comprising:
disable one or more functions of the bare-metal server prior to transmitting the first notification to the client system.

13. A method, comprising:
detecting a failure of at least one component of at least one bare-metal server associated with a client;
transmitting a first notification to a client system associated with the client, wherein the notification includes a request configured to solicit a time and date when the bare-metal server can be taken offline;
receiving a response from the client system, the response including a selected downtime that indicates a time period during which the at least one bare-metal server can be taken offline;
transitioning the at least one bare-metal server to an offline state at the selected downtime;
generating a ticket in a ticketing system for repair of the bare-metal server, wherein the ticket identifies the at least one component; and
generating a second notification to the client system including the request to schedule downtime when the response from the client system is not received within a predetermined time period, wherein the predetermined time period corresponds to a preset hardware scan process.

14. The method of claim 13 , comprising:
receiving an update to the ticket indicating maintenance of the bare-metal server has been completed; and
generating a third notification to the client system including a request to schedule uptime.

15. The method of claim 14 , comprising:
transitioning the at least one bare-metal server to an online state; and
implementing at least one predetermined service on the bare-metal server.

16. The method of claim 15 , wherein the at least one predetermined service includes a virtual machine.

17. The method of claim 15 , comprising generating a fourth notification to the client system including an indication that the at least one predetermined service is available.

18. The method of claim 13 , comprising disabling one or more functions of the bare-metal server prior to transmitting the first notification to the client system.

Assignees

• Walmart Apollo Llc

Inventors

• Bothello Gerald
• Roy Surajit
• Phalke Shriniwas
• Singh Sumeet
• Kumar Biswal

Classifications

• H04L67/60

  Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources (admission control or resource allocation H04L47/70) · CPC title

• H04L67/62 Primary

  Establishing a time schedule for servicing the requests · CPC title

• H04L67/01

  Protocols · CPC title

• H04L41/5074

  Handling of user complaints or trouble tickets · CPC title

• G06F11/0709

  in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems · CPC title