Prioritizing workload

Patent metadata

Field	Value
Publication number	US-11093880-B2
Application number	US-202016736980-A
Country	US
Kind code	B2
Filing date	Jan 8, 2020
Priority date	Nov 20, 2014
Publication date	Aug 17, 2021
Grant date	Aug 17, 2021

Abstract

A method and system for determining work ticket priority is provided. The method includes enabling a work ticket for a work assignment associated with an entity. The work ticket is assigned an initial priority value. Relevant data from multiple sources is associated with the work ticket and an updated priority value is requested. In response, multiple priority scores for the work ticket with respect to additional work tickets are published to an enterprise service bus (ESB) and an aggregate score for work ticket is calculated from the multiple priority scores.

First claim

What is claimed is:

1. A server workload prioritization method comprising:
enabling, by a computer processor of a special purpose hardware based work management system in response to a request from a requestor, a work ticket for a work assignment associated with an entity and service outage issues associated with a work item, wherein said work management system is connected through a priority engine hardware device, an enterprise service bus (ESB), and a plurality of hardware adapter devices to a plurality of repository servers, wherein said ESB comprises specialized software running on an independent communication and network hardware device and wherein each hardware adapter device comprises a unique device customized for an associated repository server of said plurality of repository servers;
assigning, by said computer processor, an initial priority value to said work ticket with respect to additional work tickets;
requesting, by said computer processor, an updated priority value for said work ticket with respect to said additional work tickets;
enabling, by said processor via said ESB, an application subscription to differing types of messages and associated device and servers;
retrieving, by said processor from an HR system, a report chain associated with said requester and an assignee;
publishing, by said computer processor to said ESB in response to said enabling and said report chain, a priority score request associated with said updated priority value;
simultaneously publishing, in real time, to said ESB, by said computer processor in response to commands from said plurality of hardware adapter devices on said plurality of repository servers based on said publishing said priority score request, multiple priority scores for said work ticket with respect to said additional work tickets, wherein each adapter of said multiple adapters calculates at least one of said multiple priority scores;
automatically locating, by said computer processor via said plurality of hardware adapter devices, multiple electronic communication messages associated with said service outage issues, wherein said multiple electronic communication messages are being transmitted between said plurality of repository servers comprising electronic circuitry, and wherein said electronic circuitry comprises a programmable logic array utilizing state information of specialized firmware program code configured to execute said specialized software for personalizing said electronic circuitry for performing said server workload prioritization method;
calculating, by said computer processor from said multiple priority scores and based on said multiple electronic communication messages, an aggregate score for said work ticket with respect to said additional work tickets in accordance with said updated priority value for said work ticket;
automatically prioritizing in real time, by said computer processor based on said aggregate score, said work item associated with said plurality of repository servers;
initiating, by a work assignee in response to said automatically prioritizing by said computer processor, said work item associated with accounting for said service outage; and
deploying, integrating, and maintaining, by said computing system based on execution of firmware instructions with respect to said work item, said plurality of repository servers, said electronic circuitry, and said specialized software resulting in accounting for any unforeseen scenarios associated with said work item of said plurality of repository servers.

2. The method of claim 1 , wherein relevant data associated with said work ticket is retrieved simultaneously in real time from data sources external from and internal to said work management system.

3. The method of claim 1 , further comprising:
determining, by said computer processor, if said aggregate score indicates a differing priority indicated by said initial priority value.

4. The method of claim 3 , wherein said results of said determining indicate that said aggregate score indicates said differing priority, and wherein said method further comprises:
displaying, by said computer processor, said aggregate score.

5. The method of claim 3 , wherein said results of said determining indicate that said aggregate score indicates a same priority as said initial priority, and wherein said method further comprises:
simultaneously publishing to said ESB, by said computer processor in response to additional commands from additional multiple adapters on additional multiple repositories based on said publishing said priority score request, additional multiple priority scores for said work ticket with respect to said additional work tickets, wherein each adapter of said additional multiple adapters calculates at least one of said additional multiple priority scores; and
calculating, by said computer processor from additional multiple priority scores, an updated aggregate score for said work ticket with respect to said additional work tickets in accordance with said updated priority value for said work ticket.

6. The method of claim 1 , further comprising:
periodically recalculating, by said computer processor from said multiple priority scores and additional priority scores, updated aggregate scores for said work ticket with respect to said additional work tickets in accordance with said updated priority value for said work ticket.

7. The method of claim 1 , further comprising:
providing at least one support service for at least one of creating, integrating, hosting, maintaining, and deploying computer-readable code in the computing system, said code being executed by the computer processor to implement: said enabling, said assigning, said requesting, said retrieving, said publishing, and said calculating.

8. A special purpose hardware based work management computing system comprising a computer processor coupled to a computer-readable memory unit, said memory unit comprising instructions that when executed by the computer processor implements a server workload prioritization method comprising:
enabling, by said computer processor in response to a request from a requestor, a work ticket for a work assignment associated with an entity and service outage issues associated with a work item, wherein said work management system is connected through a priority engine hardware device, an enterprise service bus (ESB), and a plurality of hardware adapter devices to a plurality of repository servers, wherein said ESB comprises specialized software running on an independent communication and network hardware device and wherein each hardware adapter device comprises a unique device customized for an associated repository server of said plurality of repository servers;
assigning, by said computer processor, an initial priority value to said work ticket with respect to additional work tickets;
requesting, by said computer processor, an updated priority value for said work ticket with respect to said additional work tickets;
enabling, by said processor via said ESB, an application subscription to differing types of messages and associated device and servers;
retrieving, by said processor from an HR system, a report chain associated with said requester and an assignee;
publishing, by said computer processor to said ESB in response to said enabling and said report chain, a priority score request associated with said updated priority value;
simultaneously publishing, in real time, to said ESB, by said computer processor in response to commands from said plurality of hardware adapter devices on said plurality of repository servers based on said publishing said priority score request, multiple priority scores for said work ticket with respect to said additional work ticke

Assignees

• IBM

Inventors

• Anderson Eric M
• Davis Robert A
• Dawson Christopher J
• Foley Patricia

Classifications

• Y04S10/50

  Systems or methods supporting the power network operation or management, involving a certain degree of interaction with the load-side end user applications · CPC title

• G06Q10/06316 Primary

  Sequencing of tasks or work · CPC title

• G06Q10/06398

  Performance of employee with respect to a job function · CPC title

• G06Q30/016

  After-sales · CPC title